Lots of negative comments on here but to be fair - I ordered parts on the 6th June and I received them on the 10th. - parts where 50% cheaper than what JLR where asking. I did check with the original... Toon meer
Bedrijf heeft geantwoord
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uses a .co.uk domain name but parts are shipped slowly from germany. You should notify your customers before purchase otherwise they may end up with customs fees to pay. Edit: Yet another German... Toon meer
Bedrijf heeft geantwoord
After the purchase we had a problem with shipping.Through emails sent I responded to Mitch Thompson, Jane Thompson, Thomas Anderson, Lola Johnson, Kevin Frost and finally Mary Croft who at last respon... Toon meer
My Honda mirror arrived quite quickly, well package. Excellent service and product. Don’t be put off by the fact that it is shipped from Germany , probably took the same amount of time ( 4 days )as o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ⒺⓊ Spare parts order cheaper online │ High quality original and identical auto parts with free delivery over £140 │ Go to SHOP!
Contactgegevens
Verenigd Koninkrijk
- trust@euspares.co.uk
- euspares.co.uk
3,8
Goed
152 reviews
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Delivery Takes Too Long
Website says items will be "sent within 1-2 working days". Been over 7 days since I ordered and Evri tracking status still showing "We're expecting it". Won't use again, especially when paying £8.45 for delivery.
14 juli 2023
Antwoord van Euspares
Hello Simon,
We are sorry for the inconvenience.
The delivery time to the UK may take 4-7 working days.
Also note, that the tracking information may be not updated for a few days. The tracking information will be updated after the package crosses the UK border. This is typical for international shipping. Please remember that we deliver goods from Germany, so the shipping is more expensive and takes longer than from your local store.
We insure every parcel, regardless of its volume and value. This increases the shipping cost but it also allows us to provide a higher quality of services, which is very important to us. Moreover, we offer shipping at our costs on big orders.
Please contact us at trust@euspares.co.uk and provide your order's details.
Best regards,
Euspares team
My Honda mirror arrived quite quickly
My Honda mirror arrived quite quickly, well package. Excellent service and product. Don’t be put off by the fact that it is shipped from Germany , probably took the same amount of time ( 4 days )as other local sellers and a better price will definitely use them again .
Thanks Euspares .
10 juli 2023
Review zonder uitnodiging
Antwoord van Euspares
Hi John!
Thanks a lot for your feedback!
Your trust and loyalty mean the world to us!
Best Regards,
Euspares Team.
Clear parts matching against vehicle…
Clear parts matching against vehicle and safe buy option. Very useful with an older vehicle.
Would be 5 stars if shipment tracking was available before package is in the UK shipment partner system.
10 juli 2023
Antwoord van Euspares
Hello Jonathan!
Thank you very much for your time and appreciation.
Best regards,
Euspares Team
Great product fast delivery
9 juli 2023
Antwoord van Euspares
Hello Abad!
Thank you very much for your time and appreciation.
Best regards,
Euspares Team
WARNING BEA AWARE this is not a uk based company its located…
WARNING BE AWARE this is not a uk based company its located in germany it uses a uk domain name and uk phone number very misleading and hidden post charges beaware you can end up paying customs charges as we are no longer in the eu WARNING WARNING
1 juli 2023
Review zonder uitnodiging
Antwoord van Euspares
Hi! We are sorry if any misunderstanding took place. The information about our company is open and available for your acquittance on our website: https://www.euspares.co.uk/company. If there was an issue on our side, we will provide you an appropriate solution. Feel free to contact us at trust@euspares.co.uk. We at your disposal to answer your questions and help you. Best regards, Euspares team
No sign of delivery
5 days since placing an order, paid £8.45 delivery for some small parts (a radiator cap, panel air filter, distributor cap, distributor rotor arm) but still no confirmation by Evri (Hermes tracking) that the package has been collected!
Won't be using again.
30 juni 2023
Review zonder uitnodiging
Antwoord van Euspares
Hello Chris,
Please note that the order processing time is 1-2 days.
Delivery time may take 4-6 days
You placed the order on 25/06 and received it on 01/07.
We insure every parcel.
This increases the cost of delivery, but it also allows us to provide a higher quality of services, which is very important to us.
We hope you will appreciate our service.
Best Regards,
Euspares Team.
Great service. Great prices!
The door window switch I ordered arrived super quick AND it was the right one!! Well done guys! Second time I've used this company and it won't be the last.
12 juni 2023
Antwoord van Euspares
Hello Grahame!
Thank you for your kind words and appreciation of the quality of our work.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
Euspares Team
Got the wrong part in the right box
18 juni 2023
Antwoord van Euspares
Hello Richard,
We're sorry to hear about any inconvenience you've experienced.
Our quality control team will contact you as soon as possible to clarify the problem and assist you.
Best Regards,
Euspares Team
Excelent service
18 mei 2023
Antwoord van Euspares
Hello! Thank you very much for your kind words. We will continue to delight you with high-quality service. Best regards, Euspares Team
All great thanks...
9 april 2023
Antwoord van Euspares
Hello Paul!
Thank you very much for your time and appreciation.
Best regards,
Euspares Team
Everything went very well
Everything went very well. There was some confusion about a part being suitable for my car so I called in, they couldn't answer straight away but they found out and called me back 10 minutes later.
Took about 4-5 days for the parts to come but I think they come from Germany so expected as much. I would use them again.
27 januari 2023
Review zonder uitnodiging
Antwoord van Euspares
Hey Big Al!
We are very glad that your cooperation with us has brought positive emotions.
Our specialists are always ready to provide professional advice.
Please, feel free to contact us again.
Best regards,
Euspares team
Easy to find the part on the website
Easy to find the part on the website, and pretty quick shipping.
19 januari 2023
Antwoord van Euspares
Hey Stewart!
We are very pleased to read the sincere reviews.
Thank you for choosing our company. We are glad that you were satisfied with everything.
Best regards,
Euspares Team
Wrong item sent after waiting a week. Website is useless.
UPDATE: Transaction was refunded by AUTODOC SE after much correspondence. Updated from 1 star to 3 stars as the amount of trouble this order has given me over the last week was worth 2 star drop minimum. Autodoc SE need to clean up their relationship with autodoc.co.uk, and this is a start.
Autodoc have admitted via email to fraud, doctoring the invoice, and sending any item they feel like that loosely matches what you wanted. The trouble with cars is that it does matter.
Autodoc have no qualms about not honouring the sales agreement but changing it to suit them and only them, you can only get a refund maximum, in return, they will not refund the time and loss of earning, of opportunity. Do not buy from them. Buy local.
These Berliners have no respect for UK now, since after brexit you cannot take them to EU small claims court or AFD.
Waited a week to receive the item and they have sent the wrong item.
It is similar but obviously not the brand or model that fits my car.
Completely useless and waste of time. Waiting for result of deliberation. SHOP ELSEWHERE DON'T WASTE YOUR PRECIOUS TIME.
(Also these guys are same company as AUTODOC)
4 februari 2023
Review zonder uitnodiging
Antwoord van Euspares
Hello Hugo!
We are sorry to know that you were not satisfied with your purchase.
Please contact us at trust@euspares.co.uk with your order details. We will look into this in order to answer your questions and help you. We will be happy to be helpful and improve your purchasing experience. We look forward to hearing from you.
Best regards,
Euspares team
Antwoord van Euspares
Hello Simon,
Thank you for your feedback.
We are very happy to know that we were able to surprise and please you!
Best regards,
Euspares Team.
Antwoord van Euspares
Hi Daz!
Thank you very much for your kind words.
We will continue to delight you with high-quality service.
Best regards,
Euspares team
I ordered a part and the sent me one…
I ordered a part and the sent me one for a left wheel car even though it is supposed to be a British website. Spoke to them on the phone and told me to send it back and they will send me the correct part (which is out of stock). When I checked the return address I realised it is in Germany and it will cost me a fortune to send it back.
23 december 2022
Antwoord van Euspares
Dear Customer,
We are sorry for any inconvenience caused.
Please contact us on trust@euspares.co.uk in order to specify issue occurred and we will help you.
Best regards,
Еuspares Team
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! They sent us completely the wrong part and, when we notified them, they said- in writing- “with regret, the selection by the make and model on our website is not the most accurate”. They asked for photos of the item to prove we hadn’t used it. We sent these immediately. They then admitted that it was in pristine condition, but said they want us to send it back to them in Germany and, after a “2-day inspection”, they will let us know whether they are willing to give us a refund or not. Absolute charlatans. Avoid.
21 november 2022
Review zonder uitnodiging
Antwoord van Euspares
Dear Becky,
We're sorry about your disappointment with our service.
We strongly suggest you always check OEN references in the product's description.
OEN verification gives you an almost 100% guarantee that you order the exact part you need.
Please contact us at trust@euspares.co.uk and provide your order number.
We will be glad to help.
Best Regards,
Euspares Team.
Antwoord van Euspares
Hello Levy Via House Ronen!
Thank you very much for your feedback and wonderful rating.
We will continue to work only for 5*
Best regards,
Euspares Team.
Antwoord van Euspares
Dear Customer,
Thank you so much for rating us 5 stars. Glad to be of service.
Best regards,
Euspares Team
OK but slow
The car part and the price were fine, but delivery took a long time, so I will not use EUSpares again.
9 augustus 2022
Antwoord van Euspares
Hi Nicholas,
Sorry to hear that the delivery process took longer than expected.
At the same time, we are glad to hear that you are satisfied with the items received.
We are constantly working to improve the quality and speed of delivery.
If you don't need parts urgently, then let's face it, it's quite profitable to buy from us.
We will always try to keep our prices affordable and will be happy to have you back!
Best Regards,
Euspares Team.
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