B. Holding Reviews 

136
TrustScore 3 uit 5

3,0

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Beoordeeld met 1 van de 5 sterren

This company literally cancelled my booking with less than 18 hours to go saying due to illness Yet on the website it’s saying the stripper we wanted was still available They offered an alternati... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Nadine turned up as a last minute fill in for the entertainer originally booked and we were all glad she did. If you want to completely humiliate the groom on his stag, the birthday boy, or simply hir... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Great communication throughout from booking the stripper to him coming. Wasn’t the one that was chosen & didn’t wear what was chosen, so I don’t see the point in you allowing to have a preference... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I booked Thursday night as I’d been let down for a stag do on the Saturday afternoon. The process was so easy I had a confirmation email with in 14 hours. Then the entertainer Liam called and assured... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Partyplanner

Geschreven door het bedrijf

B. Holding is an Events company


Contactgegevens

3,0

Gemiddeld

TrustScore 3 uit 5

136 reviews

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3,0

Alle reviews

(136)

84 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Hen night party

As previously stated below. Deposit taken at time of booming, no contact from the company what so ever. Stripper contacted 2 hours before he was due to arrive then. Very vague message. I had to ask the stripper what play list I needed etc. Then 30mins before he was due he called that his tyre was flat and would be another hour.

When he eventually arrived he was nit what I booked. Then he started getting ready. Jogging bottoms and a 'police' outfit when I explained I ordered a cowboy theme he said he told the agency that he didn't have this outfit and asked them to contact me to let me know. Which they never did. For some strange reason my 'policeman' that looked as if he walked off a building site wearing a balaclava 🤷 done some strange strip. Stopped mid way and asked the dj to skip the song. Done some other strange moves then said he was available for photos.

When speaking to the stripper outside after his 'performance' I advised that it wasn't him I booked (he wasn't even on the website) and I showed him the picture of the person I thought I had booked he told me that they do not work for the company, it was old strippers they had advertised.

When I contacted the company and asked for a refund they declined a refund and sent me a list of terms that basically came back and said that they can't guarantee a certain stripper/outfit and they will send a suitable replacement. So it's basically get what they send and not what you book.

The whole party was disappointed with the experience.

Edit as I couldn't reply to the feedback reply I was in Glasgow. So a main area of the city. And also according to the stripper the guys on the website are all old employees so at no time ever would I have received the person I booked. I also did email over feedback and I requested a refund and was told I wasn't entitled to a refund as the T&C state that things change. Yes I understand things change however its not a change if the person no longer works for you. They should be off the site and not advertised to 'perform' and also the stripper made you aware he didn't have the right outfit requested and asked you to call me and explain which never happened.

17 februari 2024
Review zonder uitnodiging
Logo B. Holding

Antwoord van B. Holding

We truly appreciate you taking the time to share your feedback with us. Since we rely exclusively on Reviews.IO for verified reviews, without a mention of the city, it's difficult for us to directly identify the specifics of your booking. We want to start by acknowledging that, particularly in certain areas like Inverness, the challenge of securing entertainers can lead to higher cancellation rates, which we continually strive to manage effectively.

It's clear from your account that your experience did not meet the standards we aim for, and for that, we offer our sincere apologies. The lack of communication regarding the change in entertainer and their attire is not the level of service we strive to provide. We understand the importance of these details in the overall experience and regret any inconvenience this has caused.

Please know that our intent is always to fulfill your original request as closely as possible. However, unforeseen circumstances such as illness or, in this case, a last-minute vehicle issue, can sometimes force changes that are out of our control. While we make every effort to notify our customers of such changes promptly, it's clear we failed in this instance, and we are taking your feedback seriously as we look to improve our communication processes.

We're committed to offering enjoyable and memorable experiences, and it's evident we fell short this time. We want to reassure you that we are dedicated to continuous improvement and customer satisfaction.

For further discussion and to address any additional concerns, we encourage you to reach out directly to our team at complaint-team@evengo.co.uk. Your feedback is invaluable to us as we work towards bettering our services.

Warm regards,

Gemma

Beoordeeld met 1 van de 5 sterren

Scamming False Advertisemers!! Do not use!

Recently helped plan an event using this company as per the below review from Cody, the service from this company is abysmal. If you search their review pictures on google, they’re from Pinterest, a newspaper advert and a random butlers website not related to this. They false advertise and their customer service is disgraceful. Will be reporting to Trading Standards.

17 februari 2024
Review zonder uitnodiging
Logo B. Holding

Antwoord van B. Holding

We regret to hear about your experience. Without your details, as we rely on Reviews.IO for verified reviews, our ability to address your concerns is restricted.

Regarding the images, some entertainers are part-time models and their photos may appear on platforms like Pinterest among others, reflecting their diverse talents and income sources. We're committed to ensuring our advertising accurately represents our services and will review our imagery selection process.

Challenges such as entertainer cancellations do occur, particularly in certain areas, but we always strive for timely communication and suitable substitutions.

As a legitimate, tax-compliant company, we value your feedback and are dedicated to improving. For a detailed discussion, please contact complaint-team@evengo.co.uk.

We appreciate your feedback and are actively working on enhancing our service.

Warmly,

Gemma

Beoordeeld met 1 van de 5 sterren

SCAMMING FALSE ADVERTISERS

extremely disappointed and dissatisfied with the services provided by your company, specifically in regards to the hiring of a stripper for an event, if you could call her that. I am appalled by the false advertising and the utterly horrific performance delivered by the individual who was sent to entertain our guests.

First and foremost, the “entertainer” who arrived at our event was a far cry from the individual advertised on your website. Not only did they fail to resemble the advertised performer physically, but their attire was entirely inappropriate and unprofessional. Instead of the enticing and professionally dressed entertainer promised, we were presented with someone clad in jogging bottoms and a "nurses" top that looked more akin to a tablecloth than a costume and fluffy socks.

Furthermore, the performance itself was utterly degrading and completely missed the mark of what was expected and discussed beforehand! Instead of providing a fun and entertaining experience for our guests, the individual made everyone present uncomfortable. Liz also told me that the performer I had hired doesn’t exist, what you have done is false advertising and is completely illegal.

It is evident that the services provided by Evengo did not meet the standards outlined on your website, nor did they align with my expectations. As a paying customer, I feel utterly let down and disrespected by the lack of professionalism and the blatant disregard for the advertised services.

I demand a full refund for the services rendered, as they were not only subpar but also completely misrepresented. Additionally, I urge your company to take immediate action to rectify this situation and ensure that such incidents do not occur in the future. I do not accept that you will not be providing a refund, and I will be reporting to ASA for false advertising and trading standards.

For your reference, Liz who turned up isn’t even advertised on your site at all! Nor was I contacted prior to notify me of any changes to the performer or outfit!

My advice to anyone who is thinking of using evengo is DONT!!! You have no idea who you could be letting into your event!
This website is a complete and utter SCAM AND FALSE

17 februari 2024
Review zonder uitnodiging
Logo B. Holding

Antwoord van B. Holding

Dear Cody,

We’re truly sorry your experience didn’t meet expectations due to an unforeseen entertainer change. We understand this caused disappointment, and we regret not informing you in advance. Your feedback is crucial, and we’re taking immediate steps to improve our communication and service quality.

We value the opportunity to address and resolve your concerns. Please contact us at complaint-team@evengo.co.uk to discuss how we can make things right.

Thank you for your patience and understanding.

Beoordeeld met 1 van de 5 sterren

The business practices of Evengo scam

The business practices of Evengo, previously known as Celebrate Just Right, raise significant concerns that suggest it operates in a manner that can be described as a scam or a con. Here's how the situation unfolded, which demonstrates these fraudulent characteristics:

Misrepresentation of Service Availability: My personal experience, along with reports from other customers, indicates that Evengo advertises services that are not actually available. In my case, I booked a dwarf entertainer in Liverpool, a service prominently featured on their website. However, after taking the deposit, they informed me that they do not have any dwarf entertainers available in Liverpool. This bait-and-switch tactic is a classic sign of a scam, where services are advertised to lure customers in, only to reveal later that these services cannot be provided.

Non-Refundable Deposits for Non-Existent Services: The core of the scam lies in the company's handling of deposits. Customers are required to pay a deposit at the time of booking, based on the assumption that the advertised service is available. However, once Evengo reveals the unavailability of the service, they do not refund the deposit. This practice indicates a deliberate strategy to earn money through false advertising.
Automated Phone System and Poor Customer Service: The inability to directly speak with a representative further adds to the problem. When customers try to resolve issues or seek refunds, they are met with an automated phone system, making it nearly impossible to have a meaningful interaction or dispute the service.

Dubious Business Practices and Reputation: The information about the company's operational practices, such as the alleged low pay for staff and the owner's strategy of accepting deposits for bookings that are unlikely to materialize, paint a picture of a business model that is not customer-centric but rather focused on generating income through dubious means.
Negative Reviews and Company Rebranding: The overwhelming number of negative reviews under their former name, Celebrate Just Right, and the decision to rebrand to Evengo, suggest an attempt to distance the new brand from the negative reputation of the old one. However, the continuation of similar practices under the new name indicates that the rebranding is superficial and does not address the underlying unethical business practices.

In summary, the combination of false advertising, non-refundable deposits for services that are never provided, inaccessible customer service, and a pattern of negative customer experiences strongly indicates that Evengo operates as a scam website, exploiting customers for financial gain without delivering the promised services.

25 februari 2024
Review zonder uitnodiging
Logo B. Holding

Antwoord van B. Holding

Thank you for taking the time to share your concerns with us. We're deeply sorry to hear about your experience, but we'd like to address your points directly to clarify the situation and how we handle things at our company.

As we prioritize verified feedback, we only recognize reviews through Reviews.IO ( https://www.reviews.co.uk/company-reviews/store/evengo.co.uk ), and without identifying details, we're limited in directly addressing your case. However, we're committed to ensuring every client's experience is positive and transparent.

In response to your experience in Liverpool, we understand the frustration that arises when expectations aren't met. We strive to make all our services available as advertised. However, unforeseen circumstances, such as the availability of specific entertainers due to illness or other delays, can affect bookings. We're continuously working to improve our communication in these instances to keep you informed and to find satisfactory resolutions.

We also want to address the point about our booking system and customer service. Ensuring clear, open lines of communication with our clients is crucial to us, and we're taking steps to enhance accessibility and responsiveness. For any issues or concerns, please reach out directly to our complaint team at complaint-team@evengo.co.uk. They're on hand to provide the assistance and support you need.

It's important to us to reaffirm that we operate as a fully compliant, legitimate limited company. Our aim is to deliver joy and entertainment to our clients, evidenced by the average of 79 bookings we successfully facilitate weekly across the nation. We acknowledge that we're not perfect, but we are dedicated to learning from every piece of feedback to improve and ensure our services meet your expectations.

We firmly deny any claims that our operations resemble a scam. Such allegations are taken seriously, and we're committed to demonstrating our integrity and dedication to our clients through our actions and improvements.

We truly appreciate your feedback, as it is essential for our growth and helps us serve you better. If you're willing to discuss this further, please don't hesitate to contact us. We're here to help make things right.

Warm regards,

Gemma

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