Wij hebben een slechte ervaring
Wij hebben een slechte ervaring, wij waren 10 minuten te laat voor de early entrance bij RW zondag. Konden daarom niet meer mee naar binnen (ticket 395,00 p.p). Om 17.00 mochten wij met de rest mee ( ticket 160,00). Zijn mijn duurste 10 minuten ooit !!! Klacht via e-mail ingediend, hun reactie :dat is het beleid!! Niet op tijd, voordeel en geld kwijt
Antwoord van Event Travel
Dear Mr Jak,
As we have reiterated in our many emails to you ..
The Information letter that you were sent on the 13/06/2025 at 10:43 gave very clear written and graphic details about Check In points and timings.
We have also checked our Emergency Log for show day and there is no record of you contacting our emergency telephone number or email.
It is really important, if a client has any concerns, that we are contacted in order to rectify/manage a situation.
Thankfully, our VIP Hosts were still in situ to escort you and your wife down to the Gold Circle area at a time when the floor was still relatively clear.
Once again, we are very sorry that your experience was forfeited by your late arrival at the correct Entrance but we hope you enjoyed the concert.