L’expérience du service à la clientèle ne pourrait être plus positive. Ils ont promptement répondu à mes questions et ont résolu immédiatement le litige. Je les en remercie. Les jouets plaisent au cha... Toon meer
Bedrijf heeft geantwoord
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It worked well and my cat loves it but the wand won’t recharge anymore after 3-4 charges. Spoke to support and have since gone to the cord that came with the wand and seems to be charging ok. Be sure... Toon meer
Bedrijf heeft geantwoord
Doesn’t work well. Very loud and strong vibration when it does work at the base, it distracts my cat from the butterfly. This is despite it being well fitted into the base socket. Good in theory. Poor... Toon meer
Bedrijf heeft geantwoord
Update - Absolutely blown away with the near immediate response to my review. The company reached out and are sending their best selling Smart Butterfly Cat Toy. In this day and age it's refreshi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Evoset, where we are redefining indoor playtime for feline companions through innovative design and smart technology. Operated by EVOSET PET SUPPLIES INC. out of Mississauga, Ontario, our mission is to eliminate indoor pet boredom completely hands-free while enhancing the incredible bond between cats and their owners. We understand the daily challenges of modern pet parenting. Traditional cat toys are frequently made of cheap plastic, easily tip over, and quickly wear out, creating visual clutter in sophisticated homes. Evoset changes that narrative. Our flagship product, the Evoset™ Smart Butterfly Cat Toy V3, is engineered with a heavy-duty suction base that attaches securely to floors, walls, or windows. It mimics the unpredictable, 360-degree fluttering pattern of real prey to safely trigger a cat's natural hunting instincts—giving remote workers and busy families an hour of quiet focus time. At Evoset, we firmly believe that premium pet tech deserves premium customer care. We take immense pride in our rapid, same-day support team. Whether it is quickly resolving a transit delay or instantly shipping out a replacement part to keep a favorite toy running like new, we stand firmly behind every product we make. Explore our collection of smart play solutions and see why cat parents worldwide trust Evoset to bring healthy enrichment, exercise, and endless happiness to their purring companions.
Contactgegevens
2627 Comet Crt, L5K 2S1, Mississauga, Canada
- support@evoset.ca
- evoset.ca
3,8
Goed
20 reviews
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First item faulty
First item faulty, immediately received replacement. Very pleased with customer service.
11 september 2026
Antwoord van Evoset
Thank you, Euclid! Really glad the replacement sorted it — hope your cat is putting the new one through its paces now. 🦋 — The Evoset Team
Good customer experience
Easy to use website, quick order processing and delivery.
I purchased the butterfly-on-a-stick which sadly, our cat isn't interested in, at all. My 3.5yo grandaughter, however, is fascinated with it, lol...
Overall, a good customer experience.
4 september 2026
Antwoord van Evoset
Thank you, Deb! Sorry the cat wasn't impressed — but we're thrilled the toy found its biggest fan in your granddaughter. 😄🦋 — The Evoset Team
The service was fine
The service was fine
Instructions for the play toy were not very clear. Also my cat only played with it once and now can't be bothered with it
9 september 2026
Antwoord van Evoset
Hi Kim, thanks for the honest feedback — you're right, and we're fixing it. We've just added a quick-start tip to every Butterfly order: press-and-HOLD the button for 3 full seconds until it starts moving (a quick tap won't start it), plus clearer charging steps. On the play side, cats are novelty hunters — short sessions in a fresh spot, or a new butterfly refill, usually bring the magic back. Email us at support@evoset.ca and we'll sort you out. 🦋 — Evoset
Service client. L’expérience du service à la clientèle…
L’expérience du service à la clientèle ne pourrait être plus positive. Ils ont promptement répondu à mes questions et ont résolu immédiatement le litige. Je les en remercie. Les jouets plaisent au chaton et la chatte plus vieille le regarde jouer.
2 september 2026
Antwoord van Evoset
Merci beaucoup, Ninon! Nous sommes ravis que le chaton adore ses jouets — et que la grande surveille tout ça de près. 🦋 — L'équipe Evoset
It worked well and my cat loves it but…
It worked well and my cat loves it but the wand won’t recharge anymore after 3-4 charges.
Spoke to support and have since gone to the cord that came with the wand and seems to be charging ok. Be sure to use the original cord everyone and you have a red charge light.
8 september 2026
Antwoord van Evoset
Hi Adam — thanks for the honest feedback, and sorry about the charging issue. We've emailed you to get this sorted — we'll make it right, no return needed. 🦋 — The Evoset Team
They replaced the broken wire with no…
They replaced the broken wire with no questions. My cat enjoys his toy.
31 augustus 2026
Antwoord van Evoset
Hi Michael — thank you! So glad the replacement wire did the trick and your cat is enjoying his toy. 🦋 — The Evoset Team
Il y a un bouton et une prise pour le…
Il y a un bouton et une prise pour le charger qui ne fonctionne pas et les ailes des papillons sont très fragiles
7 september 2026
Antwoord van Evoset
Bonjour Isabelle — merci pour votre retour honnête. Nous vous avons écrit par e-mail pour régler cela avec vous — nous allons arranger ça, sans retour nécessaire. — L'équipe Evoset
My cat loves it!
My cat plays consistently with this toy and seems to love it! I’m so happy I made this purchase.
26 augustus 2026
Antwoord van Evoset
Thank you so much, TerriLee! Nothing makes us happier than a cat who can't get enough of it. Here's to many more play sessions! 🦋 — The Evoset Team
The impression that the toy is a bit…
The impression that the toy is a bit bigger and stronger quality yet I was disappointed with how small it is and the tail got broken easily by the cat it was not a good concept as per our experience I hope to see better quality in the future
26 augustus 2026
Antwoord van Evoset
Hi Bihes, thanks for the honest feedback. What broke is the wire — it's made from flexible carbon steel, designed to bend under hard play rather than snap into sharp pieces, for your cat's safety. It's also fully replaceable, and we've reached out to you directly to send a free replacement.
Antwoord van Evoset
Hi Vilma, thank you so much for ordering with us and taking the time to share your feedback! While we're glad your order arrived safely, "fine" isn't our standard at Evoset—we want both you and your cat to be completely thrilled with your new toy 🐾 We have sent a message directly to your inbox to see how we can make things right and turn your experience into a 5-star one, so please check your email whenever you get a moment!
It didn't work for my cats.
Update - Absolutely blown away with the near immediate response to my review. The company reached out and are sending their best selling Smart Butterfly Cat Toy. In this day and age it's refreshing to deal with real people!! My two ninjas are eagerly awaiting their new toy.
Unfortunately my cats would not go near the toy. If I recall it was advertised as 'whisper quiet' and it may be if used on carpet. I have only hard surfaces and the noise that it made was very offputting to my crew.
Even if they had played with it I would have had to limit the amount of time they used it because the noise was really irritating. I didn't return it because it seemed like a hassle so I plan to find a friend with a carpeted area in their home to give it to.
25 augustus 2026
Antwoord van Evoset
Hi Jan,Thank you for sharing your feedback, and we're so sorry to hear the noise scared your cats! The Auto-Roll Ball is designed to run quietly, so loud rattling or noise usually happens if the outer shell isn't snapped together completely flushed during assembly or if an internal piece became misaligned during transit.We've just sent an email to ohpea1@gmail.com regarding your order (#4424) to help adjust the shell or send you a replacement so your kitties can enjoy a quiet playtime. We'd love to make this right for you! 🐾 Best regards,The Evoset Team
Antwoord van Evoset
Thank you, Ofelia! Give Salem an extra play session from us! 🦋 — The Evoset Team
They liked it a lot but not when it…
They liked it a lot but not when it stays in place but when i play with that with them
22 augustus 2026
Antwoord van Evoset
Thank you, Sarit! That's the secret — a few minutes of play together and it becomes their favorite hunt. 🦋 — The Evoset Team
Doesn’t work well
Doesn’t work well. Very loud and strong vibration when it does work at the base, it distracts my cat from the butterfly. This is despite it being well fitted into the base socket. Good in theory. Poor execution.
20 augustus 2026
Antwoord van Evoset
Hi Miki, thank you for your feedback! The loud noise and strong vibration happen when the wand head isn't fully assembled and locked into the base socket. When it's not fully attached, the motor vibrates against the base instead of smoothly fluttering the butterfly.
Please reach out to us at support@evoset.ca—we’d love to help you get it seated properly or send a replacement if needed so your cat can enjoy it!
Great customer support!
I was having trouble with the wand making a buzzing sound when turned on.
I contacted customer support and they sent me a new wand free of charge.
After connecting the new wand, I experienced the same issue. I told them I was still having trouble and they gave me advice on how to correctly connect the wand to the base.
After that it worked much better.
7 september 2026
Antwoord van Evoset
Thank you, Nancy! Glad we got the wand seated properly in the end — enjoy the quiet playtime! 🦋 — The Evoset Team
My cat loves the Evoset wand
The cat wand is really good, my cat loves it. Technical support was quick and helpful
17 augustus 2026
Antwoord van Evoset
Thank you, Avis! Happy cats and quick support — that's exactly what we're here for. 🦋 — The Evoset Team
Amazing realistic butterfly!
I'm only giving 4 stars because of the base. It would be so much better if it was reusable but the sticky unsticks pretty easily. We are using it as a handheld toy now and the cats go crazy for it.
12 augustus 2026
Antwoord van Evoset
Thank you, Colleen! Quick tip for the suction base: rinse it under hot water and let it air-dry completely (don't wipe it) — it sticks like new after that. Happy handheld hunting! 🦋 — The Evoset Team
Product great cat still not o much
Product great cat still not interested unless I am holding toy so great when I am involved
31 juli 2026
Antwoord van Evoset
Thank you! You're onto the real secret — a few minutes of play together turns it into their favorite hunt. That's what it's made for. 🦋 — The Evoset Team
Good service, but replacement doesn't work
Your inner wire replacement wands do not work! Too noisy and only spins up not side to side otherwise happy with the support and product! Romeo loves them!
31 juli 2026
Antwoord van Evoset
Thank you, Michelle! Sorry the replacement wand wasn't right — please email us at support@evoset.ca and we'll make it perfect for Romeo. He deserves the full side-to-side flutter! 🦋 — The Evoset Team
Antwoord van Evoset
Thank you, Tracey! "Brilliant hands off toy" — that's exactly what we built it for. 🦋 — The Evoset Team
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