I ordered a Marcy leverage gym + leg and preacher curl extensions. This came with a free 60kg set of cast iron Olympic weights. The price of the machine was £100 to £200 less than other retailers. Ord... Toon meer
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Purchased item which was shown in stock, no communications or replies to any emails. Only recorded message on phone line. Money taken. Terrible company. Terrible service. Have purchased other large... Toon meer
Bedrijf heeft geantwoord
Edit: Item finally turned up! Apparently the courier managed to lose a huge 50kg box with an elliptical cross trainer in it... My shipment was supposed to be delivered on the 9th but it was resch... Toon meer
Bedrijf heeft geantwoord
Offers free shipping but then tries to charge £75 at checkout. They said my postcode is classified as the highlands and that their nearest depot was Glasgow. I explained that I live 30 m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Exercise is one of the UK's leading home fitness and sports retailers, dedicated to providing customers with the equipment they need to keep active and expert tips and advise to help them do it
Contactgegevens
Pure Tec Ltd,, DN14 6ET, Goole, Verenigd Koninkrijk
- 03001312790
- hello@exercise.co.uk
- exercise.co.uk
3,5
Gemiddeld
152 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Now trying to remove my review
Giving you another one star review for trying to remove my original review by claiming I got the company wrong. I didn’t. You absolutely left me high and dry during covid by taking my money and not delivering or refunding. I had to go through PayPal to get my money back after weeks of being ignored.
6 juli 2020
Review zonder uitnodiging
5 stars
Product as described, delivery was quicker than expected( a week earlier), very helpful team(Katie responded to all my questions), will definitely use this site again.
23 juni 2020
Review zonder uitnodiging
Antwoord van exercise
Good Afternoon,
This is great to hear, thank you.
Should you need anything in the future, please just let us know.
Fantastic Service
I ordered dumbbells reluctantly from this company after reading all the bad reviews, however this company exceeded my expectations. My order came 2 weeks earlier than expected and the customer service was phenomenal. I strongly urge you to ignore the negative reviews as I don’t think they’re an accurate representation of this company. Fantastic service and I will definitely be ordering again.
23 juni 2020
Review zonder uitnodiging
Antwoord van exercise
Hi there,
Thank you so much for your review and for giving us a chance to show we are back on track despite the pandemic.
We hope you enjoy your product, and should you need anything in the future, please just let us know.
Offers free shipping but then tries to…
Offers free shipping but then tries to charge £75 at checkout.
They said my postcode is classified as the highlands and that their nearest depot was Glasgow.
I explained that I live 30 minutes "south" of Glasgow, in Ayrshire, they replied by saying it was the courier's policy.
I'm in eCommerce myself, I know all the couriers and their restrictions.
They were clearly lying.
I'm glad the order did not go through after reading other peoples experience on here.
I will take my £1200 elsewhere.
23 juni 2020
Review zonder uitnodiging
Antwoord van exercise
Good Afternoon,
Sorry to hear you are unhappy with our shipping prices. If you look at the delivery information on our site, it does state that free delivery is UK mainland only, and we do have to charge for larger items to go to some postcodes that are harder for the couriers to get to.
We appreciate this is not always convenient and we do apologise for this.
Not scammers, genuine company …
Placed an order for something I had been trying to purchase everywhere for months. After I placed the order I was horrified to read all the scam reviews. Contacted customer services, reply within a few hours to say my item would be delivered within 3 weeks. Item actually came with 4 days. Not a scam company, they are likely having stock issues like the majority of online retailers. At least this company haven’t put their prices up by 2/3x times the rrp.
Happy with my purchase.
18 juni 2020
Review zonder uitnodiging
Antwoord van exercise
Hi there,
Thank you so much for the great review. We are aware the reviews from the last month or so do not show we are the best company, and we admit we dropped the ball a bit when the pandemic first hit, but it means a lot that you gave us the chance to show we are back on track and get you the product you wanted.
We hope you enjoy your product, and if you need anything in the future, just let us know.
Great service
After reading the reviews, I was dubious about ordering. I contacted customer service via the online chat to check the item I wanted was in stock and received a prompt reply. I received the item only a few days after ordering. I think some of the negative reviews reflect the problems many companies have suffered because of the demand created by the pandemic, and I would definitely order from them again.
12 juni 2020
Review zonder uitnodiging
Antwoord van exercise
Good Afternoon,
Thank you very much for giving our business a chance. We appreciate the reviews from the last month or so are not great, and we admit we dropped the ball a bit when the pandemic first hit, but it means a lot that you gave us the chance to show we are back on track.
We hope you enjoy your product, and if you need anything in the future, just let us know.
STEELBODY Deluxe Weight Bench
I ordered a STEELBODY BY MARCY STB-10105 DELUXE ADJUSTABLE WEIGHT BENCH on the 06/06/20 and unfortunately I missed the delivery on 11/06/20 but it was attempted again today 12/06/20 and received. Bench is of good quality and everything was there in the box with clear instructions. Took me about 20 minutes to put it together. Communication from exercise.co.uk was very good and they were quick to respond to a tracking query I had. Overall I am very happy with the service I received and the bench I ordered.
12 juni 2020
Review zonder uitnodiging
Antwoord van exercise
Hi there,
Thank you so much for the review. We are glad you are happy with the service you received and you like the product. It means a lot during these unprecedented times.
Customer service
I ordered a md857 bench on 1st May . Delivery expected within 2 weeks. The bench actually turned up early so all good. Upon assembly I had 1 incorrect part and 1 part missing (these things happen).I contacted via chat and was responded too within allocated time. I was told to email puretec and again was responded too in allocated time. These times were longer than usual but this was to be expected in lockdown period. I was told by Katie parts would be with me within 2 weeks. They turned up 1 day over 2 weeks so no complaint . I think these guys have done the best they can during this difficult period. My overall experience was good and they have replied to me in times stated. The only reason I didn't give a 5 star is I did also order a curl bar which became available on website only to be told it was actually out of stock but again this money was refunded straight back to me. So well done guys in this tough time .
3 juni 2020
Review zonder uitnodiging
Antwoord van exercise
Good Afternoon,
Thank you so much for your review. Sorry to hear parts were missing but it means a lot that you were patient with us whilst we sorted this out for you.
Scammers!!
Like all the other reviews, yes these lot are scammers. Been holding my money for almost 2 months now, saying upto 30 days for a refund when their website says 3-4 days.
They dont even reply to your emails, maybe once in a blue moon to give you a generic response.
Definitely avoid!!
3 juni 2020
Review zonder uitnodiging
Antwoord van exercise
Hi there,
We are so sorry that you're still awaiting a refund, and this is not something that is supposed to be happening in any way shape or form, and I can assure that we will address this immediately.
Please email us at customersolutions@exercise.co.uk with your details and we'll get to the bottom of this for you.
Don’t ever buy from this company
Don’t ever buy from this company. They take your money then cancel the order. Absolutely disgusting behaviour
1 juni 2020
Review zonder uitnodiging
Antwoord van exercise
Hi Hasan, thanks for taking the time to leave a review.
We completely understand your frustration as to what's happened and we're really sorry that it has. The demand that COVID placed on the business meant that we were really pushed to our limits as a relatively new team and we have never seen demand like this before.
It resulted in some orders being cancelled due to missing components and created a snowball effect, and we can only apologise for it. we have learned, adapted, and are now just trying to make amends. We hope you can forgive us in the future and thank you for your time.
If you'd like to speak to any of us further, then feel free to email us at hello@exercise.co.uk.
Thank you
SCAMMERS DO NOT PURCHASE
SCAMMERS DO NOT PURCHASE
Bought £159.00 worth of goods on the 20/03/20.
I AM STILL YET TO RECEIVE A REFUND.
The product ordered was never in stock. I have been promised a refund within 30 days, but i havent received any reply or goods from them.
Extremely disappointed with the simply awful service I have experiences.
Please dont trust them.
31 mei 2020
Review zonder uitnodiging
Antwoord van exercise
Hi there,
this is absolutely not okay, and we completely understand that you are angry with this happening and it is unacceptable by all accounts. We can only apologise for the inconvenience as this is an extraordinary circumstance. We are on top of our refunding system and if you are still unpaid then please get in touch so that we can look at this immediately and get it sorted.
If you could email hello@exercise.co.uk then we will get this looked into for you without hesitation.
Thank you
Avoid
I cancelled my order on 5th April and only on 20th May received a confirmation it has been cancelled!!
Been fobbed off the last 6 weeks, told the order has been cancelled throughout this time. Only when you put pressure on this company do they decide to respond.
Avoid at all costs!
20 mei 2020
Review zonder uitnodiging
Antwoord van exercise
Hi Louise,
We can only apologise for what is clearly a communication breakdown and we're working incredibly hard to modify all of our systems to prevent this kind of things from happening in the future. It was due to the COVID situation and the demand that came from it on our business but that is no excuse for such a situation, and we can only apologise that it has happened at all.
If you need to reach us, please email hello@exercise.co.uk and we'll do what we can to rectify this for you.
Scam company
I placed my order of £799 on April 8th was given many excuses about my order being late or lost, cancelled my order on April 24th and have been told weekly that I will be getting my money back shortly. Now My emails are being totally ignored.
18 mei 2020
Review zonder uitnodiging
Antwoord van exercise
Hi there,
We're so sorry that you have been left waiting on this. It is absolutely unacceptable and we can only apologise for the stress that this must have caused. We were inundated with customers in ways completely unprecedented. although we have now adapted to this and optimised our systems to manage everything we need to, we can completely understand that this isn't much use, and we'd love to help you get to the bottom of any issues you have.
If you could email hello@exercise.co.uk then we'll deal with this without hesitation.
Thank you.
great service
I've had a very positive experience with ordering on this site. Admittedly, reviews on here had nearly put me off ordering but as I was desperate for a kettlebell, I thought I'd give them a go. There was a week's delay in my order actually being dispatched but due to the current circumstances, that's to be expected and when I got in touch with the team, they responded very promptly. My item ended up being sent out on a next day delivery so it arrived on the original estimated date anyway. Product as described, couldn't be happier!
17 mei 2020
Review zonder uitnodiging
Antwoord van exercise
Hi Ruth,
Thank you so much for your review. It's really great to hear things went well even despite some of the issues we are facing and we can't thank you enough for taking the time to find a place to tell the world. We truly are grateful.
Thank you again, and if there's any more that we can do for you, please do let us know.
Thanks again!
Worst online company I’ve ever…
Worst online company I’ve ever experienced. First I ordered a smith machine (£900) with additional £300 of weights, a week later I get a email saying it been cancelled for some unknown reason but have taken my £1215? Then had no response for another week until they said the smith machine is in stock but no weights, so now my money still isn’t returned and it’s almost impossible to get a reply from them, altogether it’s nearly been three weeks and I’m no closer to getting my money or equipment. Avoid like the plague!
15 mei 2020
Review zonder uitnodiging
Antwoord van exercise
Hi Alex,
Sorry that it has taken so long to get back to you, this isn't actually a platform we use but we're trying to address everything that we possibly can, and we can only apologise for the dire situation that you found yourself in because of us.
Our systems were not equipped for the situation that has unfolded and we were finding new issues regularly, and the last of these was that the weight set you mentioned was sold out resulting in us being unable to fulfil your order, and this having to cancel as you said.
That should not, however, have left you for weeks without an answer or be any closer to getting your money or product, and we can only apologise that it happened.
If there is anything we can do to help atone for this, please get in touch with us at hello@exercise.co.uk
We understand it may well be too late, but if there is anything, we'll do what we can.
Thank you.
Terrible company to deal with...Avoid
Spent £1300 on some equipment received confirmation and delivery details. Weights arrived last week but nothing else now received a credit memo for the machine less cost of the weights.. what good are the weights with no machine.
Please don’t waste your time and money with this company go elsewhere...
You can’t even call them
14 mei 2020
Review zonder uitnodiging
Antwoord van exercise
Hi Sean,
We are so sorry that this has happened and completely understand the frustration of the situation. That is no use at all and we can only apologise for the mix-up. Hopefully, we've rectified this for you already to save you the hassle but if you still need some help, please do get in touch and we'll get this fixed ASAP!
Thank you, and again, we are sorry.
Absolutely shocking service, no refund after a month of waiting!!
Absolutely shocking service. Business took over two weeks to collect returned item. It has now been over a month, and I have not received my refund despite being fobbed off by an unresponsive customer service staff with excuses. I will be pursuing this now through a small claims court.
14 mei 2020
Review zonder uitnodiging
Antwoord van exercise
Hi Paul,
We're sorry to hear that you were left waiting for a refund as that is never a good situation to be in as a customer or a business and we can only apologise for the delays that you have experienced. We had several issues resulting in a knock-on effect, and that resulted in some large delays which caused further issues still. I hope that everything has been rectified for you, but if you do need anything at all, please get in touch and we'll see what we can do for you.
Thank you for your time.
Scam scam scam !
Scam scam scam ! Placed order for my birthday present. Smith machine was in stock as all other items. The transaction was still pending when I received email saying that they don’t have item in stock anymore. The same day all items in exercise.co.uk became out off stock. Worst thing is that people dying and these dodgy people making money and hiding behind Corona virus even cannot answer phone calls. 30 days money back also doesn’t make sense as the banks did not stop operate and if the items are not in stock they simply can cancel the transaction before money was taken from the account and still pending. Finally received a refund. But still think they had to deal with it more efficiently.
13 mei 2020
Review zonder uitnodiging
Antwoord van exercise
Hi there,
We'd like to start this by saying how sorry we are that you had any issues at all. We try to always put our service at the heart of what we do, however during the crisis, we had limited staffing, limited resources, and the largest demand we have ever had. As a result, we had to close our phone lines as we did not have the staff to answer them.
To help deal with the situation, we stopped taking orders until we could deal with all of the issues that were taking place before taking on anything more, and that was the situation you are referring to.
We then had to refund all the transactions which had occurred but had to be cancelled, resulting in a huge wait time which we sadly couldn't do anything about, but all refunds were and are still being processed where any cancellations are made by anyone at all.
We hope this sheds some light on the situation for you, but again do understand the frustration that must come with it.
thank you for your time. If you'd like any further clarification on this, please do get in touch at hello@exercise.co.uk
Really horrendous service
Really horrendous service. I placed an order on 29th April after having problems ordering on their website. I was told that my purchase would be dispatched on 5th May, but didn’t hear anything. After chasing them up on 11th May I had a response saying they had taken too many orders to be able to fulfil them all and that they could not help me any further and would refund me in 30 days. Very disappointed!
13 mei 2020
Review zonder uitnodiging
Antwoord van exercise
Hi Tom,
Thanks for taking the time to share your experience, and we can only apologise that it was negative. We had some technical issues with stock allocation due to the influx of orders we had over the past couple of months, but that is not much help to you at this point which we completely understand.
We can only tell you how sorry we are that your order was cancelled, but we have changed multiple procedures within our systems as a result to prevent this from happening in the future.
If there's anything we can do to help make up for this, please get in touch via hello@exercise.co.uk and we will do whatever we can.
Thank you.
SCAMMERS DO NOT PURCHASE
SCAMMERS DO NOT PURCHASE
Bought £234.00 worth of goods on the 23/03/20.
I AM STILL YET TO RECEIVE A REFUND.
The product ordered was never in stock. I have been promised a refund within 30 days, another week, then another week. It has now been well over a month and I have not yet received my refund.
Extremely disappointed with the simply awful service I have experiences.
10 mei 2020
Review zonder uitnodiging
Antwoord van exercise
Hi Michael,
We are so sorry for the delay in getting back to you here. We had a massive influx of orders resulting in overselling due to some technical issues which we've since fixed, but this led to a large refunding queue which we have since dealt with.
We can again only apologise of tall that has gone on and for the massive delay in returning your money to your account. If you are still having any issues at or there's anything we can do to help, please just let us know.
Thank you for your time, and sorry again.
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