They refused to cancel my account and have charged me multiple times for the solo quarterly plan that I have not authorized. I keep requesting cancellation and to refund but they refuse. I have co... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Tive uma experiência excepcional com o atendimento do ExitLag. Não tenho mais jogado, então não tenho usado o ExitLag apenas por conta disso, mas não desativei a renovação. Mesmo assim, muito prontame... Toon meer
Bedrijf heeft geantwoord
They don't value customer service. I'm in the same situation as many of these reviewers, where I was charged for unintended periods. Upon cancelling, after I was charged, I lost any premium benefit... Toon meer
Bedrijf heeft geantwoord
Eles me ajudaram muito quando minha internet não era suficiente, e foram muito compreensivos quando eu cometi um erro. Recomendo MUITO mesmo, se você tem uma internet cansada, o impacto é insanamente... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
You'll always be patched through the most optimized route while on our system, guaranteeing a more stable server connection and better gameplay! https://www.exitlag.com/
Contactgegevens
Verenigde Staten
- support@exitlag.com
- exitlag.com
3,4
Gemiddeld
383 reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Fast and Excellent Support Experience
I had an issue accessing my ExitLag account after formatting my PC, and I also couldn’t access the email linked to my subscription. The support team responded very quickly and guided me through the entire process.
They verified my information, transferred my 1-year subscription to my new account safely, and kept communication clear and friendly the whole time.
Special thanks to Vini and Mr. Qi for their fast and professional assistance.
Excellent service — highly recommended!
18 november 2025
Review zonder uitnodiging
Antwoord van ExitLag
Thank you for your positive feedback! We appreciate it =D
Exitlag did't really work for me when I…
Exitlag didn't really work for me when I bought the subscription. But I asked for a refund and I got it so that's a win for me.
6 november 2025
Review zonder uitnodiging
Antwoord van ExitLag
Hey there!
Feel free to reach out to ou support so we can help!
So we can guarantee that ExitLag is properly working as you expect it too.
the support is very helpful
12 november 2025
Review zonder uitnodiging
Antwoord van ExitLag
Thank you for your positive feedback! We appreciate it =D
Antwoord van ExitLag
Obrigado pelo feedback!
Doesn't work
Doesn't work, I got the free trial and I made it optimize Dallas servers for fornite and it made my ping higher... 40 ping when i normally get 10-20 I don't think you should buy this.
9 november 2025
Review zonder uitnodiging
Antwoord van ExitLag
Hello there!
ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.
If it doesn't work correctly, something may be wrong in some cases, small adjustments to the settings can significantly change the result.
It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.
That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D
But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, e-mail or our Discord channel, is that ok?
Tech support members are very helpfull…
Tech support members are very helpfull and they explained it very clearly and resolved my issue.
8 november 2025
Review zonder uitnodiging
Antwoord van ExitLag
Thanks for the positive feedback!
Antwoord van ExitLag
Obrigado pelo feedback!
great product made by terrible juice
The service works great, I would have 30-60 ping normally in games but with ExitLag it drops down to 16-20 ms ping, so thats good BUT the company itself does everything in its power to get money from you. I've been double charged not once but twice by exitlag, and im fed up with having to keep my eye on them so if you are thinking about getting it save yourself the trouble. they are just greedy juice.
3 november 2025
Review zonder uitnodiging
Antwoord van ExitLag
Hello!
ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.
If it doesn't work correctly, something may be wrong in some cases, small adjustments to the settings can significantly change the result.
It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.
That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D
But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, e-mail or our Discord channel, is that ok?
Antwoord van ExitLag
Hey!
Please reach out to our support throughout our livechat buttom on our website. We will be happy to assist.
not bad but not sure if its actually…
not bad but not sure if its actually working
2 november 2025
Review zonder uitnodiging
Antwoord van ExitLag
Hey! Thanks for the feedback.
Please reach out our team throughout our livechat buttom on our website, we will be happy to assist and make sure that ExitLag is properly working!
Antwoord van ExitLag
We appreciate your positive feedback!
Mr Qi was really helpful and fast
Mr Qi was really helpful and fast. Replied in less than our hour of me sending my concern.
30 oktober 2025
Review zonder uitnodiging
Antwoord van ExitLag
Thank you! We appreciate the positive feedback.
Absolutely terrible experience with the…
Absolutely terrible experience with the company. I bought a duo plan for me and a friend & ticked NO on renewing my subscription after it was up. Regardless of this, the 3 months went by and I get charged on my credit card even though I had already ticked no to renewing it.
I then made a ticket to get a refund & was met with the response that I was not eligible for the refund as it was not my first exitlag purchase.
In my eyes this is a form of stealing as my card was charged without my permission and again, with the renewal cancelled.
The actual product doesnt do anything either.
17 oktober 2025
Review zonder uitnodiging
Antwoord van ExitLag
Hello there! I've requested some information from you in order to check what happened. Hope to hear from you soon!
Quick and reliable customer service
Had trouble logging in one time and they were there to help resolve the issue ASAP. Awesome customer service.
28 oktober 2025
Review zonder uitnodiging
Antwoord van ExitLag
Thanks for your feedback!
Avoid at all costs
ExitLag is a complete waste of money. It does not deliver on its promises. Games take 5–10x longer to load or reconnect, making it unusable. On top of that, they charged me without consent and customer support refused to issue a refund. Absolutely unacceptable — do not trust this service.
27 oktober 2025
Review zonder uitnodiging
Antwoord van ExitLag
Hello!
ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.
If it doesn't work correctly, something may be wrong in some cases, small adjustments to the settings can significantly change the result.
It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.
That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D
But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, e-mail or our Discord channel, is that ok?
Amazing work!!
It was so smooth to solve the problem, Big thanks to Croft from support team! I really appriciate
26 oktober 2025
Review zonder uitnodiging
Antwoord van ExitLag
Thanks for your feedback!
App is great
App is great, always fixes my ping, easy and intuitive to use. I love their support on discord, they are always very nice and helpful, and you actually get to chat with them and get fast responses rather than wait for ages for an email....
24 oktober 2025
Review zonder uitnodiging
Antwoord van ExitLag
Thanks for your feedback!
Antwoord van ExitLag
Thank you for the feedback!
5 star
greatly helped in lowering pings on the games i've played (lost ark, WOW). 5/5 would recommend.
21 oktober 2025
Review zonder uitnodiging
Antwoord van ExitLag
Thanks for your positive feedback!
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