I always enjoy coming to your store with a mass of wonderful plants and gift ideas. The staff are always very friendly and helpful. I am looking forward to my next visit.
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Lees wat reviewers zeggen
Recently I was shopping for a gift and left the store with 3 gifts. A great selection for gardener friends at reasonable prices. I recommend!
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I always have a 5 star shopping experience at Exotic Botanic. Staff are always helpful, knowledgable and ready to assist. So many plant varieties to choose from, with pots, soils, composts and acce... Toon meer
Bedrijf heeft geantwoord
😍 It is exactly what I was hoping for. Great size and very colourful. Assembled very easily and the height keeps it out of range of my curious dogs. Hadn't realised that the whole head rotates as w... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Discover the magic of nature at Exotic Botanic Adelaide. This family-owned business is your ultimate destination for everything botanical, providing an array of rare and exotic plants from all over the world. Our mission is to bring you the best quality plants and gardening supplies that are sure to brighten up your home or garden. With a passion for all things green and specialising in indoor plants, our experienced staff is always on hand to help you find exactly what you're looking for. From vibrant flowers to lush foliage, there's something to suit every taste and style. Whether you're an experienced gardener or just starting out, our knowledgeable team will provide expert advice and guidance on how to care for your plants. Step inside our beautiful store and immerse yourself in a world of botanical wonder. With a wide selection of plants and gardening supplies, you'll find everything you need to bring your green thumb to life. So why wait? Come and explore the unique and beautiful world of Exotic Botanic Adelaide today!
Contactgegevens
1/291 Payneham rd, 5070, ROYSTON PARK, Australië
- 0451972400
- info@exoticbotanic.com.au
- exoticbotanic.com.au
4,9
Uitstekend
181 reviews
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No particular reason I just enjoy…
No particular reason I just enjoy walking around your shop
25 oktober 2024
Antwoord van Exotic Botanic
Thanks Gaby, your welcome to walk around whenever you like :)
You had what I wanted at a good price.
You had what I wanted at a good price and the service provided was friendly and helpful, Thank you
25 september 2024
Antwoord van Exotic Botanic
We keep our prices super competitive cant wait to see you again!
Antwoord van Exotic Botanic
Thanks Georgie :)
The set out of plants is wonderful and…
The set out of plants is wonderful and so is the choice, they have some very unique ornaments and flower pots. Lovely knowledgeable staff too.
6 september 2024
Antwoord van Exotic Botanic
thankyou Sue :)
Beautiful plants and fantastic service
Beautiful plants and fantastic service. Very helpful with selections and very prompt delivery. Would highly recommend.
26 augustus 2024
Antwoord van Exotic Botanic
Thank you so much Sarah :)
Good variety of plants and potholders…
Good variety of plants and potholders especially for gift giving
26 juli 2024
Antwoord van Exotic Botanic
Thanks Liz!
Antwoord van Exotic Botanic
Thanks Laura!
I had excellent support in making my…
I had excellent support in making my choices and purchases.
1 augustus 2024
Antwoord van Exotic Botanic
Awesome to hear you got some good help :)
Antwoord van Exotic Botanic
thanks so much :)
Antwoord van Exotic Botanic
Thanks so much Ash :)
Good service
The sales assistant, Julie, is very engaging and helpful. I've had two deliveries of garden pots at an extremely reasonable rate and their selection of plants is expansive. Their rewards system is good too.
1 juli 2024
Antwoord van Exotic Botanic
Thanks Jeanne, Julie is amazing!
Always great customer service
Always great customer service. I ask question which plants are best suited for certain circumstances and many options are given to me. Everyday date I’ve entered this year has been great.
30 juni 2024
Antwoord van Exotic Botanic
Thats awesome to hear Jemma! thanks for the review :)
Antwoord van Exotic Botanic
Thanks Anitha :)
Beautiful relaxing experience
Beautiful pots, excellent size variety, species of plants I had not seen before and hadn’t been able to purchase. Good size space, Love the outside area. Ramp is quite steep, it was rainy the day I came in but it wasn’t slippery.
28 juni 2024
Antwoord van Exotic Botanic
We order from all over australia to bring such a diverse range! That ramp is a bit steep but we have put rails and grip tape on it to make sure no one takes a tumble :)
Antwoord van Exotic Botanic
Thanks so much Heather, we are always here to help :)
Disappointed in the lack of communication between staff around birthday discount system
I have bought many plants and pots at Exotic Botanic since they started up in Modbury.
Unfortunately, I was disappointed with an interaction I had recently with the owner about their birthday discount.
I went into the store in mid-June to use my birthday discount before the expiry date. However, I couldn't use this discount because the store was having a 20% off sale which I wasn't aware of until i arrived. One of the employees at the checkout told me that I couldn't combine the two discounts (which is completely reasonable) and that I could instead use my birthday discount another day even if it meant it was passed the expiry date.
So, I made a trip to the store at the next earliest opportunity which was about 10 days after the expiry date. When I went up to pay and explained to the owner what the employee had told me, he said I could in fact not use my birthday discount since it was passed the expiry date. The owner also mentioned how the employee had no authority to promise me this. I felt bad as my intention was not to get the employee in trouble - she was actually really helpful and nice which is what made me want to go to the store again.
The way the owner handled this interaction was a little disappointing to me as I was not being unreasonable - just going by what I was told. I would have at least appreciated a "sorry" for the lack of communication between staff around this.
27 juni 2024
Antwoord van Exotic Botanic
Hey Thanks for giving the time to leave us a review. Ill try and unpack this situation as best as i can.
Firstly thank you for your concern for our team member, I can assure you no one gets in trouble for matters like this our team are all amazing and mistakes happen plus i don't want them being grumpy 😂.
In regards to the employee having no authority to offer this alteration it wasn't a dig at the member, they quite literally have no authority (access) to update a birthday voucher. No one, including the owners have any override authority for system generated events. Unfortunately the voucher start and end date are fixed by our POS system.
On the busy sale day you came in there was likely a mix up in communication as our staff were running around like crazy trying to provide the best service to everyone all at once, it can get pretty hectic. The staff member may have assumed the voucher had a longer expiry date and that you would have time to come back on a future date.
We have a system in place for all special requests that requires we provide the customer a written confirmation of the request an end date and a signature from the responsible employee. We implemented this system to completely eliminate any errors in communication such as this one.
If we didn't do this we would be relying on sticky notes and human memory (which mine is terrible) to remember that a specific person has a specific request expiring on a specific date. With the volume of things we do this wouldn't be possible. We would also have no way to verify the request is authentic. This is what has led to this situation, Unfortunately there was no way for us to verify that you had a granted special request.
Apologies again for the mix up. We give an industry leading 3 weeks on our birthday vouchers to try and give everyone a fair go and as much time as possible to come in (Our team have even said 3 weeks is crazy and most places only give them a few days.)
Im happy you still got 20% off to celebrate your birthday and exotic botanics at the same time. You have given us some things to look at improving, perhaps it would be a good idea for us to put in the birthday voucher email that vouchers can't be used on our sale dates and that they won't be extended.
If you have any other ideas (or anyone reading this review) on how we can improve our systems we would love to hear them. We want everyone that visits our store to leave feeling better then when they came in!
Excellent
Simple, clear responses to my questions with good advice (that wasn't too much trouble to give!) Prompt delivery of the two (olive) trees was also top shelf. Overall, just really easy to deal with...a lot to be said for good, old fashioned service.
25 juni 2024
Antwoord van Exotic Botanic
Thanks so much Anthony. Good to hear the team was so helpfull!
Great Shop, could do better delivery fees
Big variety of plants & pots. Long open hours. I just wish it's in CBD or delivery isn't $20+. 🙂
8 juni 2024
Antwoord van Exotic Botanic
Thanks for the review. Freight is definitely expensive and we try to keep it as competitive as possible (We usually lose money on each delivery) but we love to offer it along with shipping to make it as easy as possible for our customers :)
incredibly affordable products very…
incredibly affordable products very friendly and helpful service
27 april 2024
Antwoord van Exotic Botanic
thanks Laura :)
The best plants place in the world
The service is always excellent, they always help me when I have doubts and what I should or shouldn't use on my plants.
The environment is beautiful and the plants have an excellent price and a lot of variety.
I don't buy elsewhere, only there!
1 november 2023
Antwoord van Exotic Botanic
Thank you so much for the kind review! we are always happy to help :)
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