experiencewith.com Reviews 

£800 out of pocket and still no option for a refund.

Like many people, I had tickets booked for the Al Pacino event that never happened. I've pursued so many channels to try and obtain a refund, alas no success.

I'm now blocked on social media and the company is dissolved on Companies House.

Many people are having the same issue, so I recommend staying away from any future events advertised by this company.

My son bought him and myself tickets for Ray Leonard at the Metropole Birmingham cancelled twice and heard nothing since It is totally unacceptable this we have had no correspondence from An Experience with...a refund would be the least they can do as they must have made a fair bit of money looking at these negative reviews which I totally agree with

The Mel Gibson event was cancelled to be rescheduled. After patiently waiting a few months with little updates I requested a refund. One month later, nothing. I started reading reviews and decided to also post a Review plus comment on Facebook. My Facebook accounts were blocked instantly and I believe my negative comment removed. I was then contacted about my Refund but asked first to remove my Review, which I did. I was refunded but only upon removing my honest but negative review. I don't believe this Company is trustworthy or professional. Its a form of blackmail to ask negative reviews which were honest to be removed in order to receive your refund. Avoid this company. They spend more time monitoring reviews than responding to requests for refunds. I am not the Only person to report this.

Latest update 13th sept 2026

LATEST UPDATE – STILL NO REFUND

I am posting this latest update as I am still waiting for my £390.60 refund for two VIP Upper Tier tickets purchased for the Al Pacino event in Dublin, originally scheduled for December 2022

Despite numerous emails and attempts to resolve this directly, I have still not received my refund.

Most recently, I formally requested the company’s full legal name, registered address and the appropriate person or department for legal correspondence. This request has also been ignored.

It is extremely disappointing that after more than three years I am still having to chase money that should have been refunded.

I have now given more than enough opportunity for this to be resolved directly and am preparing to pursue formal recovery of the £390.60.

I will update this review immediately if the company contacts me and the refund is finally received.

Dear An Experience With Team,

You previously mentioned offering me a credit note to use against a future event. At the time, this appeared to be presented as the only option available to recover the money I had paid.

However, that offer was made last year. Even if a suitable event were now offered, there is no guarantee it would be an event I wished to attend, and after my previous experience, including the cancellation of the original event, I no longer have confidence in accepting a credit towards another event.

We are now approaching four years since I originally paid £390.60. I therefore kindly ask that you simply refund the money owed to me so that I can finally put this entire experience behind me.

As explained in my last two emails( apppx 70 now sent without replies ), I am now in the process of pursuing formal recovery action. I would still much prefer for this to be resolved directly and without the need for further action.

Please arrange the refund of £390.60 to my original payment method, or contact me immediately if you require any information from me in order to process

⭐ Dublin Event Cancelled in 2022 – Three Years, 70+ Emails and Still No £390.60 Refund

In 2022, I purchased VIP Upper Tier tickets for the Al Parnio event in Dublin, costing a total of £390.60, as a surprise Christmas present for a friend. What should have been a really special and memorable gift has instead turned into three years of frustration.

The Dublin event was cancelled by the organisers — we did not cancel and we did not choose not to attend.

Since then, I have spent three long years trying to obtain my £390.60 refund. I have sent more than 70 emails. The majority have been ignored, while the few responses I did receive contained assurances that my refund would be processed. Unfortunately, despite those assurances, the money has never arrived.

Throughout this entire situation, I have tried to be patient, reasonable and understanding. I have given the company every opportunity to resolve this directly.

Today, after three years of trying which be 4 years in Dec 2026, I sent a formal written request for payment of the outstanding £390.60.

Even more concerning, it now appears that my email address may have been blocked. Previously, whenever I contacted the company, I would normally receive an automatic acknowledgement confirming that my email had been received. My latest correspondence has not even generated that acknowledgement.

I cannot confirm that my address has been blocked, but after nearly 4 years of chasing this refund, the sudden disappearance of the usual automatic response is extremely concerning.

Is this really how a customer should be treated? After patiently asking for three years for the return of £390.60 for VIP tickets to an event the company itself cancelled, should the response be to stop communicating rather than simply resolve the matter?

£390.60 is a significant amount of money, but after three years this is also very much about the principle. Nobody should have to send 70+ emails and spend three years chasing their own money following a cancelled event.

I am sharing my experience so that other potential customers can make their own informed decision.

I would still much rather see this resolved. If the company finally refunds my £390.60, I will happily update this review and confirm publicly that the matter has been resolved.

I would be very happy to update this review immediately if Experience With honours its written commitment and refunds the £390.60 owed to me.
Event: Al Pacino LIVE – Dublin
Order: #5445546779
Amount outstanding: £390.60

£1200 out of pocket and being ignored. I paid £1200 for the Mel Gibson experience in Leeds which was cancelled at very short notice. After waiting a couple of months with ZERO updates from the company, I emailed to ask about a refund. I was advised to do a chargeback as it would be ‘quicker’ - I have since closed my bank account and opened a new one so am unable to. 3 emails later and I’m being ignored. Unprofessional at best and theft at worst. I’m livid.
Update28/8/26 - ignore their reply to this review. I have received NO emails or refund. The matter is now being processed by my bank as a chargeback.
Update 30/8/26 The bank has now advised that this company has CONTESTED my chargeback for £1200, despite cancelling the event and ignoring emails. I wish I had researched and discovered the history of fraud and subsequent custodial sentencing of the company owner before booking! Unbelievable. My only course of action should the chargeback fail is legal action and extensive posting on my 400k follower social media account to warn others.

Biggest scam ever! Purchased tickets for an Al Pacino event in Dublin which was postponed. I am over three years now waiting for a refund, fed up emailing and getting absolutely no where!!
Avoid this company at all costs!! Beyond shocking!

I bought tickets for myself and my brother with a meal included for sugar ray leonard in glasgow it has been cancelled twice and i have asked for money back on numerous occasions and been passed from pillar to post or ignored.there is a facebook page about this company with people who have been ripped off.i now have my MP involved and trading standards.please avoid this company at all costs.
"Update.I have now been fully refunded.buy since the refund they have messaged me on two occasions to take down my review including a message from trust pilot.Although im happy to have been refunded,i stand by my original post.The idea of trustpilot is to give people an idea of the company they may be dealing with.I should not be "thankful" for a refund ,it is my right.This company ignored my constant requests for information or a refund.And were advertising other dates but never contacted me.If you check online there are people who have been chasing refunds for years,to no effect.i.e. Al Pacino dates.So are they a company i would advise people to do business with ? A resounding no.

You have updated that you have replied, so whats the update on my refund? Its been 3 years. Please respond on trust pilot.

Terrible, I cannot believe I am four years in and they are still not responding to my emails, my calls, my contacts. I bought tickets for £251 to see Al Pacino, they cancelled it, said they would reschedule, which carried on so long it was too late to get a refund from my Credit Card. Next stop the claims court I guess - do NOT trust this company and their ticket sales. DISGRACE!!!

The Team contacted us to upgrade and do a VIP meet and greet/ Q&A with Mike Tyson. Part of it was a professional photo. Its been months and they have lost the Photo.

edit: you did lose our "professional photographs" which you advertised and sold as part of the package. you also made promises afterwards and never answered emails afterwards. your customer care is horrific.

Bought premium tickets with photos for the Sugar Ray evening, present from my boy for father's day. The first event date got cancelled and then cancelled again and again. I've asked for a refund but received no reply. Please do not buy tickets from this company. Read all the reviews, please 🙏
Update!!
Refund given within an hour of writing this review. Thank you Experience With, but you could have answered my email and refunded me sooner. Just because you have a refund over a year later doesn't give you the right to ask for my review to be removed, it's genuine and true.

To all new potential ticket buyers for future events: do not be misled by a handful of positive reviews. The reality is that most events have still been cancelled, and like thousands of other affected customers, I am still waiting for a refund years later. In my case, this concerns the cancelled Al Pacino event in London in april 2023.
This is a disreputable company whose owner has previously been convicted, yet still refuses to refund the majority of affected customers. Many victims, myself included, are now joining forces to explore what legal action can be taken, because your customer service is simply laughable. You claim here that action is being taken, but in reality nothing happens—and at this point I am speaking only about my own case.
After years of silence, you finally responded to one of my reviews on this page, asking me to provide further details regarding my refund. Once again, I carefully outlined everything in an organized manner, only to be met with complete silence yet again. Now, several months after that latest message, I am once again losing my patience. However, I will not give up, and I am very pleased to see that many others are refusing to give up as well.
Eventually, you will have no choice but to comply and reimburse us—your customers. In the meantime, the media has finally started paying attention to this matter, and I have no doubt that further developments will follow.
You would have been far better off simply refunding everyone properly. A cancelled event is disappointing for everyone involved, but you were the ones who offered refunds in the first place, so you should honor that commitment.
Meanwhile, you have already lost countless customers who will certainly never return. With this attitude and way of doing business, you are digging your own grave.
You know where to find my details for the refund in the many emails that have been sent. Once again, thank you in advance.
Kind regards,
Tom Van Gerwen

Exceptional customer service
Issue concerning cancellation of original meet with Mel Gibson in Leeds sorted out efficiently & super quick.
Many thanks

Requested a refund at the start of the week have a feeling i won't see any of my money doesn't seem like a reliable company !!

Bought tickets to see Al Pacino in Birmingham. Event postponed with no new date. Ignored multiple emails asking for a refund. Utterly disgraceful. Avoid!!!

Still waiting on a refund for Sugar Ray Leonard.

Now received refund.

Ordered two premium tickets plus photographs in March 2025 for the event in October 2025. In September 2025 we told the event was being rescheduled for Jan 2026, we were told you do not need to do anything as everything will update automatically and you will keep your seats as they were. As i hadn’t heard anything I emailed on the 25th January 2026 asking what was happening. They responded with an email, to say we will get back to you ASAP. Imagine my shock and surprise when in February 2026 I noticed on there website an evening with Sugar Ray on May 30th 2026 at the same venue as the one I’ve paid for, this event said sold out. I asked why I hadn’t been offered tickets to this event in replacement with no response. I have since emailed numerous times asking for a full refund, still with no response.

If I could zero stars i would, so frustrating.

Now received my refund thankfully. Just shouldnt have taken this long.

Booked Gold Dinner tickets for Sugar Ray Leonard back in Feb 2025. Told it was rescheduled and looking for dates in Jan 2026. Have had no communication since September 2025. Emailed several times, even via Facebook when they advertised other events and still heard nothing. Paid them nearly £300. Had been previously to Sly Stallone event and it was great but this time extremely disappointed and frustrated. I've emailed again today, a further plea for a refund hoping they do the right thing.

This Company is amazing to book with! Due to unforeseen circumstances, my event was cancelled and I received my full refund very quickly which made me very happy. I will book again with them!

I’d booked an experience with Mel Gibson, but unfortunately he’s had to reschedule, because he hasn’t confirmed a new date, the company gave me the option to either cancel or keep my tickets,I decided to cancel my tickets, I emailed them informing them that I’d like a refund, they replied in just over an hour stating that it would be no problem, and in 2 days my money was back in my account, it’s the most prompt payment I’ve ever had from a company, most make you wait 7-10 days,

I contacted ‘An Experience with to obtain a refund, as my event was postponed. My refund was processed promptly and efficiently. I would use this company again.

I have a ticket for seat at table and for photograph also for Sugar Ray Leonard in Glasgow for 16th October 2025 this was acancelled this had been rearranged from June 2025 cancellation. I received an email saying that I would be contacted in January. I have received no communication. It’s almost a year after the original event. To be quite honest with you I find this to be appalling customer experience. They could at least tell me new date and update my tickets or refund me. The only thing I am having An Experience With is frustration.