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eXroid Reviews 627

TrustScore 4.5 uit 5

4,5

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Beoordeeld met 5 van de 5 sterren

I was beyond BEYOND after chemotherapy for 8mths . Beyond BEYOND. And six weeks of manual every day. The Colorectal department in my hospital couldn't see me for 4 months! Time to use the rainy day m... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Everything was explained to me clearly and in detail. It was a very discreet, professional, quick and virtually painless procedure. I have had a good result/outcome. Also excellent post op/follow... Toon meer

Beoordeeld met 5 van de 5 sterren

Booking is easy , straightforward and choice of centres to go. Attended Dewsbury clinic, very professional, chatty and felt in safe hands. Very knowledgable operator (colorectal surgeon) so he knew h... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

After years of complaining to my unhelpful GP I sought out other treatment options and came across eXroid. I booked online without any hassle and had an appointment within days. I attended the Salford... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Medische kliniek
  2. Gezondheidsconsulent
  3. Lokale medische diensten
  4. Medisch centrum
  5. Doorverwijzingsservice voor artsen
  6. Particulier ziekenhuis

Geschreven door het bedrijf

eXroid offers an effective non-surgical treatment for all 4 grades of internal and internal prolapsing haemorrhoids (also known as piles) in the UK. The eXroid® electrotherapy procedure is low risk and non-invasive (no anaesthesia, cutting, stapling or stitching), with minimal or no pain, and takes 30 minutes or less. 80% of patients reported going back to their everyday activities the same or next day following treatment and on average patients need 1-3 treatments to become symptom free. Appointments are available in our nationwide private haemorrhoids clinics and our friendly and expert patient care advisors are on hand with advice, management strategies and treatment suitability. With no GP referral required, don't wait until things get worse. It the best option for most patients that are looking to get rid of haemorrhoids quickly and is trusted and delivered by leading haemorrhoids doctors. Say goodbye to piles, quickly and easily.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

627 reviews

5 sterren
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3 sterren
2 sterren
1 ster

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Beoordeeld met 4 van de 5 sterren

It’s worked!

After suffering with severe internal haemorrhoids for decades I’m pleased to report that after 3 sessions it has worked and they’re gone!

No more carrying around a bag with wet wipes, gloves and ointment to push them back in after every bowel movement.

No more extreme pain and having to take strong painkillers after every bowel movement.

I must say the treatment is far from painless (that’s why I only gave 4/5 stars), in fact it is extremely uncomfortable and you will likely need more than one treatment. After my first treatment with the the fantastic Cinzia I thought it hadn’t worked, they were still prolapsing and then second still there but after 3rd treatment with the also fantastic Gianluca and you give it time over about 6 weeks it reduced till it disappears. I know they say results in 7 days but for me it was much much longer. My third and final treatment was in November so wanted to confirm they were gone and I was pain free before giving my report.

I still suffer with very bad constipation but even with that no haemorrhoids.

17 november 2023
Review zonder uitnodiging
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Antwoord van eXroid

Good Morning Rachel,

We are so pleased to have been able to help you get the relief you needed after your third treatment. Thank you for sharing your views on your experience during the procedure - this helps others considering treatment to understand what to expect. It can be harder for some to persevere and trust the process - especially with prolapsing, which can persist, but making sure all feeding vessels are sealed off really does make the final difference.

We are also please to hear that in spite of your ongoing issues with constipation there is no sign of any new haemorrhoids - long may this continue for you!

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

Beoordeeld met 5 van de 5 sterren

Effective and fast relief from Haemorroids

Easy to book. Effective treatment for stage 3 haemorrhoids. Relief of pain with 3 weeks following treatment.

15 november 2023
Review zonder uitnodiging
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Antwoord van eXroid

Good Morning,

Thank you for your feedback on the booking service and your treatment outcome. We are pleased to have been able to help you get the relief you needed.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Beoordeeld met 1 van de 5 sterren

Been suffering with hemeroids for quite…

Been suffering with hemeroids for quite a few years, then made the appointment to see a specialist at Taunton clinic. Felt like I was at a circus, they never gave me any surgical pants, he was very rough with me, and made the whole experience quite painful. I then made a complaint to the founder, who apologies and booked me in for an appointment at Winchester. The specialist at Winchester was worth every penny, very kind, caring and considerate. Never had a follow up call nor a phone call after 4 weeks to discuss more treatment.

18 november 2023
Review zonder uitnodiging
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Antwoord van eXroid

Good morning Bradley,

Thank you for taking the time to leave your feedback. We are very sorry to hear you were unhappy with the service received at the clinic and following the treatment.

We would like the opportunity to discuss this in more detail with you to help us improve our service. We will be reaching out shortly to try to discuss this with you.

We remain available for any further support, please feel free to get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com at any point.

Best wishes,
eXroid Team.

Beoordeeld met 5 van de 5 sterren

Excellent treatment

Excellent treatment, really friendly staff , I had 2 grade 2 piles really painful . 6 weeks later feeling much better, would go back if I had any more problems 6ty

5 januari 2024
Review zonder uitnodiging
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Antwoord van eXroid

Good Morning Carole,

We are so pleased to have been able to help you get the relief you needed after just one treatment, thank you for taking the time to leave your views on our service and treatment.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Beoordeeld met 5 van de 5 sterren

Very good kind and understanding

Very good kind and understanding. Would recommend

19 november 2023
Review zonder uitnodiging
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Antwoord van eXroid

Good Afternoon Carole,

Thank you for taking the time to leave your thoughts on our service.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

Beoordeeld met 5 van de 5 sterren

Extremely satisfied customer!

I came to Exroid originally with 3 x grade 3 haemorrhoids which were very painful. I was anxious about my first appointment, but all the staff were very friendly and made me feel comfortable. My follow up appointments were equally comfortable. The treatment itself was painless and my symptoms improved immediately after the appointment. Happy to report that after 3 total appointments, that I am now symptom free! :) Happy to return to Exroid in future if I get any future issues. Overall, extremely satisfied!

5 februari 2024
Review zonder uitnodiging
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Antwoord van eXroid

Good Morning,

Thank you for sharing your views on the care and reassurance you received at your appointment and how you found the procedure for your grade 3 haemorrhoids - this really helps others considering treatment that are also anxious.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Beoordeeld met 5 van de 5 sterren

Two sessions

Two sessions, one with male, one with female, surgeon. Both excellent, both good communicators, both charming to meet. Treatment was uncomfortable but not quite painful. Symptoms have almost completely disappeared. I would recommend without hesitation to fellow sufferers.

4 november 2023
Review zonder uitnodiging
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Antwoord van eXroid

Good Afternoon David,

We are pleased to hear you have been able to get the relief you needed following your second treatment. Thank you for taking the time to share your thoughts on the procedure and the service you received by your treating doctors.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

Beoordeeld met 5 van de 5 sterren

Had my treatment in Glasgow last…

Had my treatment in Glasgow last October. The consultant, Susanna Fernando Diaz was excellent. She carefully explained everything clearly and was very compassionate and informative. The procedure was uncomfortable but not painful. Had three haemorrhoids treated successfully. Would not hesitate to recommend eXroid. Thank you Graham and team.

5 oktober 2023
Review zonder uitnodiging
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Antwoord van eXroid

Good Morning Ray,

We are so pleased to have been able to help you get the relief you needed after just one treatment. Thank you for sharing your views on the care and reassurance you received at your appointment at our Glasgow clinic and how you found the procedure - this really helps others considering treatment. we will be sure to pass on your sentiments to your treating doctor.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

Beoordeeld met 3 van de 5 sterren

I have had two treatment

I have had two treatment, I am still waiting to see an improvement before having another just a slight improvement. It is very expensive.

17 november 2023
Review zonder uitnodiging
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Antwoord van eXroid

Good morning Cylia,

Thank you for taking the time to leave your feedback.

We believe that you may benefit from a further clinical review to review your clinical progress compared to your symptomatic changes. If you would like to discuss this with the aftercare team, please do reach out.

We remain available for any further support, please feel free to get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com at any point.

Best wishes,
eXroid Team.

Beoordeeld met 1 van de 5 sterren

Does not work

How I wish I had checked out the reviews for this treatment independently of the website first. I have suffered with haemorrhoids for 15 years, and was so hopeful when I found this treatment claiming that in most cases you only need one treatment. It's a huge expense to someone like me however the success stories on the website convinced me it was worth it. At my first treatment I was told I had two internal grade 3 haemorrhoids. The treatment proved very challenging for me, I passed out whilst simultaneously vomiting. I persevered with it nonetheless. Initially the treatment appeared to have worked, however the symptoms returned within a few weeks and I felt that I was back to square one. I had another treatment, again finding it very challenging with another fainting episode. At this point I was told that my haemorrhoids had gone from a grade 3 to a grade 1 and that this treatment would rid them completely. That was not the case. The symptoms persisted at which point I phoned them and received a call back from who I assume was the CEO / founder. I was asked personal invasive questions such as where I worked, what my pay was and told 'well you can afford it then'. He was a clever salesman, telling me he had also had treatment and it took 4 sessions for him, and that he'd offer me 10% off the price. He also said that it's likely that the original haemorrhoids were in fact gone and the blood supply had move to create new ones. Why is this information not provided upfront? Stupidly I booked another procedure. Here I am almost 4 weeks post treatment (I was told at that procedure I had developed new haemorrhoids at grade 2 but the original one's were gone) and I am still in exactly the same position as when I started. I feel completely scammed and misled and in utter despair at the situation I now find myself in.

4 januari 2024
Review zonder uitnodiging
Logo eXroid

Antwoord van eXroid

Good afternoon Harriet,

Thank you for taking the time to leave your feedback. We are very sorry to hear that your symptoms have persisted despite having clinical shrinkage observed at your follow-up appointment, this can feel very frustrating and we thank you for your continued trust to see your treatment through to fruition.

We believe that you may benefit from a further clinical review to preserve the progress you have seen. We will be reaching out shortly to try to discuss this with you.

We remain available for any further support, please feel free to get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com at any point.

Best wishes,
eXroid Team.

Beoordeeld met 1 van de 5 sterren

I strongly advise against supporting…

I strongly advise against supporting this treatment. It turned out to be a regrettable decision for me, as it did not produce the desired results. Furthermore, when I expressed my dissatisfaction and concerns, there was absolutely no follow-up or aftercare provided. I urge to call you GP and go for free Band Surgery. Alternatively, consider exploring healing natural oils available online, which cost approximately £30 and have proven effective. Take the time to read through various reviews, and you'll find that many individuals share similar experiences of ineffectiveness. It seems that the company is more focused on taking your money than genuinely caring about customer satisfaction.

It is crucial not to submit a review immediately after the treatment. I suggest waiting for at least 2 to 3 months to allow for a more accurate assessment. Be cautious not to be pressured into leaving a review by follow-up calls. It appears that the company prioritizes financial transactions over genuine concern for customer satisfaction
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Reply to your comments:

No, I haven't developed new hemorrhoids or experienced any additional symptoms. The issue persists in the same location, occurring precisely three months after the initial treatment, mirroring my pre-treatment condition. How can you be so certain that these are new symptoms without a proper diagnosis? Please refrain from making false statements when alternative explanations are not apparent. It is evident that the treatment has proven ineffective, representing a significant financial investment. I borrowed money for this treatment, and since it hasn't yielded positive results, I am requesting a refund.

21 juni 2023
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Antwoord van eXroid

Good afternoon Muhammed,

We are very sorry to hear that after reporting being symptom free at your aftercare call you have subsequently developed new symptoms. Unfortunately, there is no treatment that can prevent new haemorrhoids from forming, which is why many patients choose to come back to eXroid if this does happen, so a new treatment course can be completed.

We remain available for any further support, please feel free to get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com at any point.

Best wishes,
eXroid Team.

Beoordeeld met 5 van de 5 sterren

Well worth it! Combine with a healthy lifestyle improvements.

Had my treatment mid November 2023 and the results have been positive! The team I initially dealt with for booking were professional and informative. The Dr was reassuring and knowledgeable. The treatment was swift and only slightly uncomfortable, minor level, in comparison to how painful and annoying haemorrhoids can be, it was worth it! I highly recommend to anyone suffering from this particular medical annoyance who can’t get the help they need via the lengthy NHS route. Only one course required for me as I combined the treatment with nutritional and exercise improvements so this certainly helped with expediting the healing process. Thank you Graham and team!

18 november 2023
Review zonder uitnodiging
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Antwoord van eXroid

Good Afternoon Fifi,

Thank you for sharing your views on the care and reassurance you received at your appointment at your appointment and how you found the procedure and the service you received at the point of booking.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Beoordeeld met 5 van de 5 sterren

Lisa Staffordshire

I attended the Birmingham clinic 30th November 2023 and was met by my fabulous consultant. I had made it clear that I was extremely nervous but he immediately put me at ease.After a consultation and examination I was treated for a large grade 3 -the treatment was slightly uncomfortable but not painful.A chaperone was present and we all chatted during the procedure. I would definitely recommend this treatment!!!

30 november 2023
Review zonder uitnodiging
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Antwoord van eXroid

Good Morning Lisa,

We are so pleased to have been able to help you get the relief you needed after just one treatment. Thank you for sharing your views on the care and reassurance you received at your appointment at our Birmingham clinic and how you found the procedure - this really helps others considering treatment that are also very nervous.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Beoordeeld met 5 van de 5 sterren

I was really struggling with this…

I was really struggling with this problem when I read about how good this treatment had been for a lady who was suffering terribly. I contacted them and got an appointment, I was scared and dubious but I couldn’t be happier.
Very quickly I saw a big improvement but due to how bad mine were, I needed two treatments. I would 100% say go for it and get your life back.

8 november 2023
Review zonder uitnodiging
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Antwoord van eXroid

Good Morning Julie,

Reading the results others have seen is so important and why we ask for feedback - as it shows how this treatment has helped others in their own words and how many treatments they have needed to get full resolution. We are so pleased to have been able to help you get the relief you needed after two treatment and you are now back to living a life free from haemorrhoids.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

Beoordeeld met 5 van de 5 sterren

Treatment in London

The consultation and treatment was very professional and great care was taken to explain everything and make it as comfortable as possible. All my symptoms have gone so very satisfied. Fully recommend.

22 november 2023
Review zonder uitnodiging
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Antwoord van eXroid

Good afternoon Andrew,

Thank you for your feedback, we are pleased you were able to get symptom relief from your treatment and experienced fantastic care at your appointment.

If you need any further help or support please feel free to get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

Beoordeeld met 5 van de 5 sterren

Excellent experience

Excellent experience, not as scary as I thought and the consultant was very knowledgeable.

13 november 2023
Review zonder uitnodiging
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Antwoord van eXroid

Good Morning Daniel,

Thank you for leaving your thoughts on our service and Doctor.

If you need any further help or support please feel free to get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Beoordeeld met 1 van de 5 sterren

This is not without discomfort and it…

This is not without discomfort and it took three sessions during the appointment of eight minutes each lying on my side. Not a pleasant experience but expected but worse than they claim. But the really issue is the results are extremely poor with no noticeable difference in the size of the haemorrhoids, I would have expected some improvement. They say it takes up to four weeks from the procedure in Oct’23, but this is nonsense, not sure how they make the claims they say as it simply didn’t work!
There was a follow up call and a older guy who said he was the owner left a message, I called back, but he wasn’t available and never returned my call, I would have given him the opportunity before writing this review, but left extremely disappointed.

23 oktober 2023
Review zonder uitnodiging
Logo eXroid

Antwoord van eXroid

Good afternoon Colin,

We are very sorry to hear you weren’t satisfied with the outcome of your first treatment and remain committed to working towards improving our patient care regarding managing expectations.

The call at 4 weeks is so important, so that we have the chance to talk you through your notes and expectation for the need for further treatments to get symptomatic relief, so we apologise we were not able to connect with you at this time.

We remain available for any further support and would still like the opportunity to do a clinical review with you and discuss your feedback further. We will endeavour to reach out again soon, otherwise, please feel free to get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com to arrange a suitable date/time for us to do this.

Kind regards,
eXroid Team.

Beoordeeld met 5 van de 5 sterren

Well worth going private with these guys

After having issues with piles for well over 3 years, I finally decided to get private treatment done after the NHS proved to be useless. eXroid was the first private medical centre I found and I immediately made an appointment with them. I was incredibly nervous, but the doctor made me feel comfortable and went through great lengths to explain everything to me, including some after care things I could do to help keep the piles at bay for the long term.

The electro therapy was a tad painful for me, but I am terrible when it comes to dealing with pain and I was still able to get through it.

It's been a few weeks now and my piles are completely gone. I could not recommend these guys more. I am not a fan of any type of invasive treatment on the body, and this is nowhere near that and it was still a massive success! 5/5

17 november 2023
Review zonder uitnodiging
Logo eXroid

Antwoord van eXroid

Good afternoon Chris,

We are so pleased to have been able to help you get the relief you needed after suffering for so long. Thank you for sharing your views on the care and reassurance you received at your appointment as well, many patients tell us they feel the same prior to attending their first appointment - your feedback really helps others considering treatment that are also very nervous.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Beoordeeld met 5 van de 5 sterren

Wish I had known about eXroid before

The whole process from start to finish was very professional and went very smoothly. I was diagnosed with 3 grade 3 haemorrhoids but after just 1 treatment I noticed an immediate improvement and, 5 weeks later, I am now symptom free.

4 november 2023
Review zonder uitnodiging
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Antwoord van eXroid

Good Evening JD,

We are so pleased to have been able to help you get the relief you needed after just one treatment and you are now back to living a life free from haemorrhoid symptoms. Thank you for sharing your views on the service you received too.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Beoordeeld met 5 van de 5 sterren

I went to exroid with 2x grade 3 and 1x…

I went to exroid with 2x grade 3 and 1x grade 2 piles. After one treatment I saw immediate results and when I went back for a follow up they had reduce to 1x grade 2 and 2x grade 1. I decided to have second treatment even though I was pretty much symptomless at that point and I now have no trace of piles at as far as I’m aware. Managed to get in to see them within a week of booking and the treatment, although uncomfortable and maybe a little painfull due to the grade of pile I had, was more than tolerable.

10 november 2023
Review zonder uitnodiging
Logo eXroid

Antwoord van eXroid

Good evening "Sorebum",

We are so pleased to have been able to help you get the relief you needed after two treatments. Thank you for sharing your views on your experience during the procedure - this helps others considering treatment to understand what to expect.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

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