extensiv.com Reviews 4

Worst support ever...

Thank you for reaching out to Extensiv IM support!

I'm sorry to hear that you are getting an error with pushing updates to WooCommerce.

I will be investigating the issue further and need a bit more time to ensure we cover all aspects thoroughly.

I’ll keep you posted and share an update as soon as I have more information.

Then I get a mail to say this ticket will be closed unless I reply... They have 2 tier support, but cant even give basic support when there is a technical issue.

Wish we read the couple of reviews here before signing up with them. It is a half baked product. The system cannot handle much of the international orders from Channel Advisor. Find another solution. There are many in the market.

There start up cost 7k. I realized after the 5th call it just wasnt for me and our company. So I told them. Yea I expected some of the money back I never even asked for all. But yet they still want me to pay for more. I did 5 calls what did you do for that 7k?? Do it run. There are better programs cheaper and way better service. These guys forgot what it like to be human. Your just another dollar to them.

Extensiv (Ex. Cart Rover). We integrated the system to sync Zoho Inventory to WooCommerce for a client of hours in 2021. Everything has been seamless until the last 6 months when we saw order sync issues. Over 100+ orders being duplicated into the Zoho Inventory from WooCommerce.

With no reason at all, just random orders being duplicated causing a huge discrepancy in stocks for our client. Our client has been unable to trade due to this issue as stocks show double purchases.

We have spent hours trying to get Extensiv support to look into it but no clear help at all. Just been going around in circles. We have given them multiple contact numbers to reach us and they only gave excuses the number isn't reachable.

They are charging my client almost $40/month and will not get on a call even though the issue is "Commerce Stopping" just because they aren't a premium paying customer. We requested to escalate the case as it's commerce stopping still no response.

My client was even ready to upgrade to premium tier but no response on that either.

We called their lines several times, and requested for callbacks with 0 response.

Now they are simply ignoring emails.

Save yourself time, resources, effort and money. Find another integration provider.