Extro&Vert Reviews 87

So happy with the quality and the service! You have such a distinguished and tasteful collection. 😍🙌

There is no one replying email or massage
I want to do refund and return.
No one is helping.
So literally, once you buy there is no way to return!

This was an appalling clothing company. I ordered one of their highly priced dresses and needed to return it due to the size. There was no return information given and I tired to contact them several times within the 14 days to no avail. I believe this company scams in this way

Can't get hold of them for a return still.

Perfect timing, pretty item. I would however prefer a higher quality of fabric for such a high price. But I must say : it looks rather beautiful.

No client assistance. I would like to exchange items beacons its to big but no answer , no assistance, end refund&exchange Portale isnt working

I have not received my item!

Ordered a dress from them….returned it as per the returns policy (July 1st 2025) including having it sent by Royal Mail recorded delivery and I’ve had nothing back despite sending numerous emails and going through the chatbot on their website. It seems I’m not the only one this has happened to!! Disgraceful

I returned two dresses 3 days after recieving them. I was not refunded (they were ordered in June). I have sent 2 emails to this company along with a photo showing proof of postage, proof the items was delivered back to them and a photo from royal mail showing the photo had been delivered. They have not replied to any emails. I've now had to open a PayPal case to get my money back.

The customer service is bad, no returns portal (disabled) had to phone 2 weeks later to get the address to return

Your customer service is non responsive, the articles of clothing that got delivered do not match the pictures, and you've disabled the return portal. This needs to be fixed. Otherwise it looks like a scam website.

I swear this company is a scam.
I've been requesting a refund for over a month now with zero responses to emails & DMs.
Give me back my money.

Still have not received.

I’ve been scammed. It’s been 6 days and my order hasn’t been shipped. They won’t refund me because they say it wasn’t delivered, but they never even sent it

I ordered on 17th July and still haven’t received my item sent emails with no response

Asking for a review before I’ve even received the item. It’s been weeks. Delivery time is very slow.

Ich kann die bestellte Ware, die von der Größe nicht passt, nicht zurück schicken.
Es funktioniert nicht online. Das ist sehr ärgerlich. Daher werde ich nicht mehr bestellen.

I ordered a dress for my hen do which when it arrived was beautiful. I cannot fault the quality of the dress at all, it was just slightly too big on my upper body.
I requested an exchange via their website, they provided the returns label etc, and I returned the item via InPost.
Within 3 days the item was returned but I received no communication from Extro&Vert that the item had been received or that an exchange item had been sent.
I chased this up twice through their website but received no reply. I followed this up with an email to their customer service but received no reply. I rang their customer service yesterday and explained the situation, I didn't receive an apology for my poor experience which I find really disappointing.
As my hen do had already passed I requested a refund instead of an exchange which has been received today hence the 2 stars instead of 1.
I feel if I hadn't have chased this up the request for an exchange/refund would've been lost and they'd have kept my money. I've never had such a negative experience with any other retailer.
If you're happy to risk it to potentially receive a lovely item then fair enough, but if there is anything wrong with it then be prepared to chase customer service and have a poor experience.

It was super easy for the sizes (I'm using France sizes system), very quick to receive and the dress is so pretty !