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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

First time I have used an online company for my glasses - but glad I chose Eyex. From start to finish it has been so slick & problem free, from placing my order on Monday to receiving my glasses toda... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Quick dispatch, no delays, friendly customer service and was really excited to see that my sunglasses were Christmas wrapped! How very thoughtful for the season. Overall expierience made my purchse ev... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Had a brilliant experience with Eyex. When the company realised my order was a birthday gift for my girlfriend, Saahil phoned me and offered to include a birthday message with the delivery, and went t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I bought a pair of prescription Prada glasses from Eyex . Got them delivered in days at a fantastic price compared to everywhere else. They even came gift wrapped with a ribbon tied round the box and... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Brillengroothandelaar
  2. Zonnebrillenwinkel

Informatie afkomstig van verschillende externe bronnen

Retailers of luxury glasses and sunglasses, including prescription eyewear. Multi coated prescription lenses are free with all glasses and UK delivery for everything over £50 is also free! Our brand portfolio includes Cartier, Cutler and Gross, Oliver Peoples, Chopard, Miu Miu, Prada, Ray-Ban and many others.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

37 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(37)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Fantastic website and choice of sunglasses

Ordered a pair of sunglasses from this website - what a fantastic selection of designer ranges they have. great value and super super prompt delivery and communication - thoroughly recommend this supplier.

16 juni 2016
Review zonder uitnodiging
Logo Eyex

Antwoord van Eyex

Thank you for this excellent review! We look forward to doing it all again soon!

Beoordeeld met 5 van de 5 sterren

Excellent

Was slightly dubious about orderring glasses online but I'm so glad I did! Eyex were very helpful and I got my new frames within 1 week! Will definitely use again

9 juni 2016
Review zonder uitnodiging
Logo Eyex

Antwoord van Eyex

Great to hear you're happy with the service! We look forward to serving you again!

Beoordeeld met 5 van de 5 sterren

Exceptional

I was prescribed glasses for the first time and needed varifocals. The selection of frames wasn't great, so I shopped around. I was horrified at the mounting price. In the end, I found a great pair of frames and went through all my options with a High Street optician. Once I was clear about what I needed, the total cost was £700. I then went online and found Eyex. I spoke to their optician who said I would not need lens thinning as my prescription didn't warrant it. He was incredibly informative and helpful. As a result, I ordered my glasses through them and saved more than 50%. The identical frames were half the price of the high street opticians and a better spec of the lenses were also half the price. The glasses arrived very quickly. I cannot fault the service, from start to finish. Very happy and thoroughly recommend Eyex.

8 juni 2016
Review zonder uitnodiging
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Antwoord van Eyex

We are really glad that you had such a positive experience on our site. For some, it can be quite daunting to buy prescription glasses online, so your review will go some way to reassuring those! So thank you for your kind words Helena.

Beoordeeld met 5 van de 5 sterren

No problems

Genuine article, arrived promptly, excellent communication, would buy from again

8 juni 2016
Review zonder uitnodiging
Logo Eyex

Antwoord van Eyex

Thank you for your review! We hope to be of service to you again in the near future!

Beoordeeld met 5 van de 5 sterren

Excellent Service

Excellent help from customer services regarding some problem I had on the website. Ordered a pair of Ray Ban sunglasses with prompt delivery and a lovely touch to the packaging. Highly recommended would not hesitate to use again.

2 juni 2016
Review zonder uitnodiging
Logo Eyex

Antwoord van Eyex

Thank you for your wonderful review. We look forward to being of service to you in the future!

Beoordeeld met 5 van de 5 sterren

Eyex Deliver

Eyex excellent price & incredibly fast delivery for prescription glasses try ordered online on Tuesday special delivered on Thursday brilliant & definitely recommended!

2 juni 2016
Review zonder uitnodiging
Logo Eyex

Antwoord van Eyex

Thank you for your review! We are really glad you enjoyed the fast service! Hope to be able to assist you again soon!

Beoordeeld met 5 van de 5 sterren

Happy

Amazing customer service, love my new glasses frame. Would come back in the future for sure!

7 april 2016
Review zonder uitnodiging
Logo Eyex

Antwoord van Eyex

Hi Asmah, Thank you for your review. let us know if you need anything else.
The Eyex team

Beoordeeld met 5 van de 5 sterren

5 stars

Superb company who go out of their way to meet your requirements. They are personal, proficient and professional to a T .
I will be back and lam spreading the word.

6 april 2016
Review zonder uitnodiging
Logo Eyex

Antwoord van Eyex

Thank you Joanne. We look forward to seeing you in the future!
The Eyex team

Beoordeeld met 5 van de 5 sterren

The best customer service I have ever received.

Outstanding customer service from start to finish. Staff members went out of there way on a Sunday evening to make sure my queries were addressed promptly and kept in touch every step of the ordering/delivery process. I cannot praise the team enough.

The delivery was super speedy and I love the sunglasses. I will most definitely be ordering from this site again and urging family and friends to do the same.

6 april 2016
Review zonder uitnodiging
Logo Eyex

Antwoord van Eyex

Hi Aimee.
Thank you so much for your review, We really appreciate it and are so happy that you enjoyed your experience with us! Feel free to get in touch if you ever need anything else, we will be more than happy to help!
Kind regards.
The Eyex team

Beoordeeld met 5 van de 5 sterren

Great Customer Experience

Good selection of designer frames with huge savings compared to high street competitors. Easy to follow instruction for Prescription lenses.
Glasses delivered expediently and look great.

Will definitely use again.

4 april 2016
Review zonder uitnodiging
Logo Eyex

Antwoord van Eyex

Hi Jon, Thank you for your review. Let us know if you need any help in the future, we will be more than happy to accommodate.

Beoordeeld met 5 van de 5 sterren

Very efficient

Will definitely use in the future.
Professional and competitively priced

4 april 2016
Review zonder uitnodiging
Logo Eyex

Antwoord van Eyex

Thank you Jamir. We really appreciate your positive feedback and look forward to helping you again in the future.

Beoordeeld met 5 van de 5 sterren

Very Impressed

First of all thanks for the glasses I'm very happy with it. What can I say about how you prepare my glasses...The attention the details was, I MUST SAY VERY SPECIAL. Many thanks and keep up the good work.

31 maart 2016
Review zonder uitnodiging
Logo Eyex

Antwoord van Eyex

You're very welcome Juan. We are happy that you appreciated our attention to detail. Hope to hear from you again in the future!

Beoordeeld met 5 van de 5 sterren

Excellent Service!

Recently brought a pair of prescription glasses from Eyex. Great price & a speedy service. Would highly recommend to anybody!

15 maart 2016
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Absolutely a con company DO NOT BUY

They promise hassle free returns. Do NOT be fooled. They wanted to unfairly reject my return with any reason they could find. A temperamental website, and a rude stubborn and aggressive owner who berates you and accuses you of disingenuity when you try to take them up on their returns policy.

29 december 2015
Review zonder uitnodiging
Logo Eyex

Antwoord van Eyex

Thank you for your review.

Here are the details of the case:
Our Hassle Free returns policy covers 14 days from the time the product is received. If the parcel was returned to the Post office or your intention to return was communicated to us at any point within 14 days from when the goods were delivered, we would issue a full refund without asking any questions. These terms are clearly detailed in the website on our Returns page and also in clause 9 of our terms and conditions, which you accepted on purchase.

In your case, you received the glasses on the 1st of December 2015 at 12:02pm. You then handed the parcel into the post office for return on the 21st of December 2015 at 3:57pm. This is outside of our 14 day policy. Additionally, we were not informed in writing or by telephone of your intention to cancel/return at any point.

As a gesture of goodwill, you were offered store credit, which remains available to you if you so choose. Alternatively, if you prefer, we will send the goods back to you as they remain your property.

We are sorry that you feel you were treated rudely and aggressively. We have listened to the recording of the conversation and do not find that to be the case. You are welcome to write to us at customerservice@eyex.co.uk if you have any further queries.

Beoordeeld met 5 van de 5 sterren

Excellent site - would 100% recommend

I ordered my Cutler and Gross 0734s from Eyex and would definitely recommend it. Their collection is vast and trendy top quality but also well organised so it wasn't overwhelming, I quickly found they style I wanted by using their user friendly system try to whittle down the designs. My sunglasses arrived quicky and the team's communication was brilliant (I had some doubts / questions and they were v.good). Will carry on using this site.

1 oktober 2015
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Impeccable service, Amazing products, Competitive prices

On the hunt for a luxurious yet understated pair of new spectacles I came across the new website eyex.co.uk. First of all before I get to the actual product I purchased I would like to briefly talk about the website. Eyex is a fully responsive site which is a huge tick in the box, especially for what is becoming more of a digitally led society of tech savvy consumers. The imagery is beautiful yet detailed, which gives consumers the extra dimension of viewing the products in close detail. Like myself, I'm sure there are plenty of consumers out there who like to look for acute details of a product, be it the buttons on a shirt to the hinges on a pair of spectacles.
Overall it's a fantastic website with a very customer centric user experience which is fundamentally key in this digital age.

Now onto the product that I purchased. I came across a pair of Tom Ford frames (TF5146) in tortoise shell that I fell in love with straight away. The classic look with the modern blue-ish hue to the frame really made these frames stand out. Whilst I was sold on these spectacles I wasn't too sure how they would look on me; however I noticed that Eyex offer free returns which meant that my worry instantaneously disappeared!
Just before checking out I decided to navigate over to the sunglasses section which contained a substantial set of luxurious brands such as Cartier, Bvlgari and Cutler & Gross. Immediately my eyes fell upon a pair of Oliver Peoples sunglasses (Delray Sun), which after a few rotations of the product image on the lovely product page, ended up in my shopping basket.

My order arrived promptly in beautiful packaging which simply oozed luxury. It is evidently clear that the staff at Eyex pay a lot of attention to detail when it comes to packing their products for shipment. This is key because customer experience should never end at payment, it goes far beyond that; and Eyex have evidently put that into practice.

Thank you for making my shopping experience a delight. I look forward to visiting your website again for my next purchase.

Thanks,

GD

1 oktober 2015
Review zonder uitnodiging

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