EzLicence were excellent from start to finish. So convenient to browse instructors on the app, and to easily book lessons and pay for them. My son’s instructor was excellent (B Cheema in Perth). She w... Toon meer
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I'm extremely disappointed and honestly pretty angry about what happened. I booked my test package for 17 September 2026 over two weeks ago, and Ashley has known about this booking the en... Toon meer
Bedrijf heeft geantwoord
I searched a lot to find a driving school to book myself driving sessions. I finally came across EZLICENCE; it has been a delight. Their website and booking system are very user-friendl... Toon meer
Bedrijf heeft geantwoord
Leon, We are incredibly grateful for the time, care, patience, and encouragement you invested in Sienna. Your calm approach and belief in her abilities helped build the confidence she needed be... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
EzLicence: The modern solution for connecting instructors with eager learners. Offering top-rated instructors, transparent pricing, and seamless scheduling, we make driving dreams a reality, effortlessly.
Contactgegevens
217-219 Flinders Street, 5000, Adelaide, Australië
- support@ezlicence.com.au
- ezlicence.com.au
4,0
Goed
448 reviews
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Cancelation by the instructor on the eve of practical test
My son booked the instructor (Mr. Ken) two (2) weeks in advance for his practical test (driving test car with the instructor) and on the eve of his test the instructor (Ken) texted and canceled his already paid services for the test.
Very unethical driving instructors.
Not at all satisfied with the services provided.
Advise to other parents to take thier services elsewhere.
16 juni 2026
Review zonder uitnodiging
Antwoord van EzLicence
Hi Shadaab,
We’re very sorry to hear about your son’s experience, especially with the cancellation occurring the day before his practical driving test. We understand how stressful and disruptive a last-minute cancellation can be when a learner has been preparing for such an important day.
We take feedback regarding instructor reliability seriously and appreciate you bringing this experience to our attention. We’d like the opportunity to review the booking and circumstances surrounding the cancellation.
Please submit a request via https://support.ezlicence.com.au/hc/en-au/requests/new with the booking details so our team can investigate and assist further.
Thank you for sharing your feedback, Shadaab.
Fantastic Instructor Leon
Leon,
We are incredibly grateful for the time, care, patience, and encouragement you invested in Sienna. Your calm approach and belief in her abilities helped build the confidence she needed behind the wheel, and that confidence truly shone through on test day.
Thank you for being such a positive influence and for helping her reach this important milestone. We couldn’t be happier with the outcome passing with flying colours on her first go! We truly appreciate your support on the test day & everything you’ve done.
Sienna + Family
15 juni 2026
Review zonder uitnodiging
Antwoord van EzLicence
Hi Chelsea, thank you so much for sharing this wonderful feedback! 😊 We’re delighted to hear how Leon’s patience, encouragement, and calm approach helped Sienna build her confidence behind the wheel.
A huge congratulations to Sienna on passing her test with flying colours on her first attempt! 🎉🚗 What an amazing achievement!
Thank you to you and your family for choosing EzLicence. We’ll be sure to pass your kind words on to Leon. Wishing Sienna many safe and happy journeys ahead! 💙
Antwoord van EzLicence
Hi Claudette, congratulations on passing your test on your first attempt! 🎉🚗 We’re so happy to hear you had a great experience with your instructor. Thank you for choosing EzLicence, and we wish you many safe and happy journeys ahead! 😊
The instructor was very good
29 mei 2026
Antwoord van EzLicence
Thank you, Obed Owusu Mensah! 😊 We're delighted to hear that you found the instructor very good. 👏 Your feedback means a lot to us, and we'll be sure to pass your kind words on to the instructor. 🚗✨ We appreciate you choosing us and wish you all the best on your driving journey! 😊🎉
Good service by my teacher
29 mei 2026
Antwoord van EzLicence
Thank you, Franco Cima! 😊 We're so pleased to hear that you received good service from your teacher. 👏🚗 Your positive feedback is greatly appreciated and will be shared with the instructor. 🌟 Thank you for choosing us, and we wish you continued success and safe driving on your journey! 🎉😊
Your website states that all support…
Your website states that all support requests receive a response within 2 hours. I submitted a request well beyond that window and have yet to receive any reply.
The experience has been disappointing on multiple counts. There was no acknowledgment email, no ticket reference number, and no confirmation of any kind sent to the email address I provided. There is also no published phone number, so customers have no fallback channel when the email queue is unresponsive.
Could you please look into my request as a priority and confirm a ticket number along with an expected resolution timeline?
19 mei 2026
Review zonder uitnodiging
Antwoord van EzLicence
Thank you for bringing your concerns to our attention.
We have reviewed our records and can confirm that responses have been sent to all support tickets submitted under the details provided. As such, it appears that our replies may not have reached your inbox successfully. We recommend checking your spam/junk folder and any email filtering settings that may have redirected our messages.
Please note that each support request submitted through our system is responded to by our support team, and we have no outstanding unanswered tickets associated with your enquiry at this time.
If you are still unable to locate our responses, please reply with an alternative email address, and we will be happy to resend the information and assist further.
Thank you for your patience and understanding. We look forward to helping resolve any remaining concerns and ensuring you have a positive experience with our service.
Antwoord van EzLicence
Thank you for your feedback, Saad Hussain. 😊
We're sorry to hear that your experience did not meet your expectations. We take all customer feedback seriously and are always looking for ways to improve our service. 🙏
Upon reviewing your case, we can confirm that our support team has responded to your support ticket and provided the relevant information regarding your enquiry. 📧✅ If you have not received our response, we kindly recommend checking your spam/junk folder or any email filters that may have redirected our message.
Should you require any further assistance or have additional questions, please don't hesitate to reach out. We're here to help and would be happy to assist further. 🤝✨
Thank you for your patience and understanding.
Bad quality instructors
Bad quality instructors. Would recommend going with a proper driving school.
6 mei 2026
Review zonder uitnodiging
Antwoord van EzLicence
We’re sorry to hear that your experience didn’t meet your expectations, Sheri. We always aim to connect learners with independent instructors who provide quality support, and we take concerns like this seriously.
If you’re open to it, we’d really appreciate it if you could share a bit more detail about your experience so we can look into this further and help improve things going forward 🚗
We’re here to help and would love the opportunity to make things right. You can submit a support ticket here:https://support.ezlicence.com.au/hc/en-au/requests/new
Passing Driving Test
My instructor Phongseng was the best and always making sure I have covered what would be in my test
5 mei 2026
Review zonder uitnodiging
Antwoord van EzLicence
Thank you so much for your great feedback, Krishna 😊💛 We’re thrilled to hear that you had such a positive experience with Phongseng. It’s wonderful to know that he made sure you were well prepared and confident for your driving test 🙌🚗
We’ll be sure to pass along your kind words to him — he’ll really appreciate it! Congratulations on your achievement, and thank you again for choosing EzLicence 🌟👏 We wish you all the very best and safe driving ahead 😊
EzLicence is very easy to use
EzLicence is very easy to use. I completed over 20 hours of driving practice through the platform. I accidentally made an extra payment, but the refund process was quick and easy. Thank you so much!
4 mei 2026
Review zonder uitnodiging
Antwoord van EzLicence
Thank you so much for your wonderful feedback, Zaya 😊💛 We’re so glad to hear that you found EzLicence easy to use and that you were able to complete over 20 hours of driving practice through our platform 🙌🚗
We’re also happy that the refund process for the extra payment was quick and smooth for you. Our team always aims to make things as easy and stress-free as possible for our students 😊
Thank you again for your kind words and for choosing EzLicence. We wish you all the very best on your driving journey and safe driving ahead 🌟🚘
I had a great experience with ezi…
I had a great experience with ezi licence as they were always helpful and solved any issues that I had concerns with.
All the instructors that I met are awesome and made my experience that much better. I am grateful that I was able to pass my PDA after not having a licence for a number of years.
Thank you very much
29 april 2026
Review zonder uitnodiging
Antwoord van EzLicence
Thank you so much for your lovely feedback, Aroha 😊💛 We’re so happy to hear that you had a great experience with EzLicence and that our team was able to support you whenever you had concerns or needed assistance 🙌🚗
It’s also wonderful to know that the instructors made such a positive impact on your journey. Passing your PDA after not having a licence for a number of years is an amazing achievement, and you should be incredibly proud of yourself 🌟👏
Thank you again for your kind words and for choosing EzLicence. We wish you all the very best and safe driving ahead 😊
The support didn't just see me as a…
The support didn't just see me as a number they considered my personal experience which made me feel understood.
29 april 2026
Review zonder uitnodiging
Antwoord van EzLicence
Thank you so much for your kind words, Jenelle 😊💛 We’re truly glad to hear that you felt understood and supported throughout your experience with us. Our team always aims to treat every student with genuine care and empathy — never just as a number 🙌🚗
It means a lot to know we could make your journey a positive one. Thank you again for taking the time to share your feedback, and we wish you all the best on your driving journey 🌟😊
The worst!!!
The worst, most exploitative service. This company created and hides behind its own policies to extract more money from customers. I still have $80 left in my account that I will not use, as I no longer need their services, but according to their policy, that is not enough to qualify for a refund. There is no point in their services for me anymore since I now have my own instructor and a car.
BE CAREFUL!!! This service will NOT return YOUR MONEY if you simply no longer need their services.
20 april 2026
Review zonder uitnodiging
Antwoord van EzLicence
Hi Tatyana, we’re really sorry to hear about your experience 😔—this isn’t the impression we want to leave.
We understand how frustrating it can feel when your situation changes and you’re unable to use the remaining balance. Just to clarify, account credits remain valid for 24 months from the date of purchase. Our policies are in place to ensure fairness across all bookings, but we genuinely appreciate your feedback and will take it on board.
Please know that your account credit can still be used anytime with our available and top-rated instructors, who are there to support you in building your skills and helping you ace your test 🚗✨ We’re always here to help if you decide to continue your driving journey with us.
If you need any assistance with your booking or would like us to review your request, please feel free to reach out to our support team here: https://support.ezlicence.com.au/hc/en-au/requests/new
— we’d be more than happy to help 🙏
Refund Refused After Instructor Cancellation – Unreasonable and Frustrating Experience
I had a driving lesson booked with EzLicence, but the instructor cancelled on the same day due to illness. While they issued an $80 credit, I requested a refund since the service was not delivered. Customer service repeatedly refused and insisted on providing proof that I had passed my driving test, which is unrelated to the cancellation. This requirement is not stated in their refund policy and felt unreasonable and frustrating. The process involved multiple back-and-forth emails with inconsistent responses and delays. Overall, the experience reflected poor customer service and a lack of fair resolution for a situation caused by their side.
9 april 2026
Review zonder uitnodiging
Antwoord van EzLicence
Hi MJ, we’re really sorry to hear about your experience 😔—we understand how frustrating this situation must have been.
While instructors on the EzLicence platform are independent operators responsible for managing their own availability and bookings, we acknowledge that in this case, the instructor’s cancellation led to a poor experience that’s not in line with the level of service we aim to provide.
We also apologise for the confusion and back-and-forth during the support process. Your feedback regarding the refund requirements and communication has been noted, as this is not the experience we want for our customers.
That said, we can confirm that your refund has now been processed ✅. We appreciate your patience while this was being resolved and thank you for bringing this to our attention.
If there’s anything further we can assist you with, please don’t hesitate to reach out—we’re here to help 🙏
Amazing and great customer service
Amazing and great customer service, very quick!
14 april 2026
Review zonder uitnodiging
Antwoord van EzLicence
Hi Maneesha 😊
Thank you so much for your lovely feedback! We’re really happy to hear you had an amazing experience and that our team was able to assist you quickly 🚗💨
We truly appreciate your support, and we’re always here if you need anything further 💙
Wonderful drivers & customer service
Drivers are very experienced and so wonderful! Also Cherry in customer service was amazing and helped me through my request with patience and understanding!
10 april 2026
Review zonder uitnodiging
Antwoord van EzLicence
Hi Laiken 😊
Thank you so much for your wonderful feedback! We’re really glad to hear you had a great experience with our instructors and that you felt well supported throughout your journey 🚗✨
We’re especially happy to hear your kind words about Cherry—she’ll truly appreciate your recognition of her patience and support 💙
We really appreciate you taking the time to share this, and we’re always here if you need anything further!
Cancellation after cancellation, now have to wait 6 weeks for available instructor
Paid for a bundle pack of 6 lessons, first 3 lessons were cancelled before we even had our first lesson, since then have had numerous instructors cancel, now cannot get an appointment until mid may, it’s beginning of April, company has refused refund over and over. Very unprofessional and unacceptable.
22 januari 2026
Review zonder uitnodiging
Antwoord van EzLicence
Hi Meagan, thank you for your feedback — we’re really sorry for the repeated cancellations and the frustration this has caused 🙁 We understand how disappointing this experience has been.
Each instructor who is bookable on the EzLicence website is an independent operator responsible for managing their own availability and bookings. That said, we still expect a high level of reliability, and we’re sorry this hasn’t been your experience.
We’ve checked current availability and can see the soonest booking is on April 27th. We also want to confirm that your refund request has already been processed.
We appreciate you bringing this to our attention and are here if you need any further assistance.
The platform is good but the instructor…
The platform is good but the instructor Avinesh just cancel a lesson with my sono because he was talking, if you can't understand teens when they are nervous or agitated just change job
21 maart 2026
Review zonder uitnodiging
Antwoord van EzLicence
Hi Paco, thank you for your feedback — we’re sorry to hear about this experience with your son 🙁 We understand that learning to drive can be stressful, especially for younger learners, and they should feel supported and comfortable during lessons.
This isn’t the experience we want for our learners, and we take concerns about instructor conduct seriously. Your feedback will be shared with our team so we can review what happened and follow up appropriately.
Please reach out to our support team so we can look into this further and assist you with next steps, including rebooking or other support: https://support.ezlicence.com.au/hc/en-au/requests/new
We appreciate you bringing this to our attention.
Worth it
I had Monika as my instructor,
Monika was patient and kind, she was clear and concise with what she was teaching. She was able to make things easier for me to understand and would always make sure I’m well informed on what could be in the PDA as well as road rules and manoeuvres. The booking system was easy and user friendly, would definitely recommend Ezlicense to everyone, thank you again :)
29 maart 2026
Antwoord van EzLicence
Hi Laila 😊 Thank you for your kind words and recommendation! We’re so happy to hear you had a great experience with Monika. Her patient and supportive approach, along with making sure you felt prepared for everything in the PDA, is exactly what we strive for.
It’s also great to know you found the booking system easy to use! Wishing you all the best on your driving journey 🚗✨
Don’t waste your time as a lot of the…
Don’t waste your time as a lot of the instructors on this app do not show up to their lessons or answer calls or messages your better of finding an instructor off Google search than here booked 2 instructors as the first one cancelled at 11pm at night when my lesson was the next day booked another instructor and he never showed up or answered any of my calls this is very frustrating especially when you have already paid I’ve seen a lot of drivers on the app who have reviews for not showing up not sure why the app keeps these instructors on the app when they are consistently wasting peoples time and not showing up and then continue to take on clients and show availability
30 maart 2026
Review zonder uitnodiging
Antwoord van EzLicence
Hi Sheraz, thanks for sharing your experience — we’re really sorry this happened 🙁 We keep a close eye on instructor reliability, and your feedback helps us address situations like this.
We’re sorry your instructor didn’t turn up for the lesson. We’re here to help — please contact us via this link so we can assist you further: https://support.ezlicence.com.au/hc/en-au/requests/new
We look forward to hearing from you soon 🚗
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