FABLOU Reviews 332

Nie polecam firmy. Torebka przyszła z uszkodzeniem. Aby zwrócić towar do fablou trzeba wystąpić o to mailem. Niestety na maila nikt nie odpowiada. Nie polecam. Zero kontaktu. Jakość średnia

Not only fabulous bags,but fabulous customer service as well. I already had one Fablou bag which I loved, then ordered another one as a treat for my birthday, unfortunately there was a minor problem with which Sophia sorted out no problem at all.we exchanged numerous e-mails, and nothing was too much trouble for her. Thankyou again Sophia its not often you get such courteous service nowadays.

I am verry satisfied for the quality of the products , despite i faced some minor problems, the staff was verry nice and everything was solved verry quickly ! I recommend Fablou !
Manny thanks

Had a small issue with my bag which was resolved quickly and professionally by Sophia. Their customer service is amazing and I totally recommend Fablou. I love my Fablou bags; durable, spacious and lasting colour. Will add another to my collection soon I’m sure!

I wanted to order a tote bag but my country wasn’t in the shipping list. So, I emailed them and a very kind staff contacted me and was very easy for me understand her. She helped me in the shipping and now the tote bag is with me after short time of emailing Fablou.
The bag is very nice and easy to carry. They are very useful for every activity specially for university.

The best bags ever! Versatile, strong and fashionable. I love the wipe clean material. I now have three bags!!!😃

Had a small issue with my bag that was quickly and professionally dealt with . Great product great service .

Received my new bag and so in love. Thank you so much for the efficient customer service reply!

Exemplary customer service. Yes they are fussy nd want every single detail but its worth it.

My replacement bag with 3days.

Thank you for ur kindness nd grateful for understanding my situation with the bag

I bought my bag 9 months ago and it still looked as good as the day I received it. But, unfortunately the zip split, which I reported to Fablou. They promptly responded saying that as the bag was still within their 2-warranty it would be replaced. I received my new bag very quickly, and was impressed by the whole process. Well done and thank you.

Very poor customer service. If you don’t include every single bit of packaging when you return a product you will receive no refund and just a cold email from Tom or Sophia telling you they are within their rights to withhold. They are but why you would do this if you are attempting to trade as a respectable business is beyond me. Refunds and exchanges are an inevitable part of business. Poor. Would not recommend

Torebka ładna, ale nie na lata, jak to jest w opisie. Rogi szybko się wycierają i wierzchnia warstwa się szybciutko ściera. Chciałam kupić jeszcze jedną, ale za taką cenę nie zrobię tego. Po kilku miesiącach nie wyobrażam sobie jak torba będzie wyglądała?

I love Fablou bags, I now have one City and 3 Chelsea bags.
Beautiful colours.
Each time I have ordered, the service and delivery have been fantastic.

Loving the silicone bag range now own 2 . Quality is excellent and they are very sturdy and tactile. Surprisingly hold more than you think. Delivery service was very quick. Would highly recommend this company and products

Love the bags! I now have purchased 3 times, all of them have arrived really promptly in great packaging. One of my bags did have a fault and I was really worried seeing people's reviews about bad customer service. I did not have an issue, I heard back from them on the same day, and had a delivery of a replacement within few days, so I could not fault them whatsoever.
Bags are beautiful. I have both the faux leather collection and the silicone, and only now use my fablou bags. Highly recommended

Excellent company to do business with very easy website to navigate. Quick to arrive . Customer service excellent I love the bags!

Never a problem ordering fast shipment. Love my bags and my purse love that you can wash them and marks all come off fantastic value for money. A bag for every occasion and fits in everything you need and more. Will be adding to my growing collection very soon

Had purchased a bag as a Xmas gift in November and had spoken to Sophia via e mail ( no other contact options ) about it before purchasing due to difficulty in accessing Fablou discount code. I eventually got sorted and was able to purchase the bag but unfortunately it wasn’t suitable . I had contacted Sophia via e mail regarding how best to return it and a time limit for the refund of a Xmas gift was never mentioned! On its return I was suddenly informed that i was out of time for a refund - no extension or exceptions made for Xmas gifts so I had no alternative but to accept a voucher which only arrived after I sent 3 further e mails asking for it .
Your customer service Sophia is shoody to say the least not to mention the poor grammar and spelling in your e mails . Example enclosed below of one of your responses 🙈

Dear Rosie,
I have spoken to the headoffice todat and they will defently send you the voucher today, as soon as they will issue it , you will receive the notification.
Warm regards,
Sopia

Not what I would expect given the price of your bags !! This leaves it much harder to trust the quality of the bag so I am now the very reluctant owner of a fablou bag that I never needed . Avoid purchasing unless absolutely sure you want the bag 🙈

Fablou bags are the best! Such beautiful colours, so many different useful styles, so strong and sturdy, and so easily cleaned. I love them, and daren’t admit how many I’ve indulged in.

Love the produkt, the details is beautyfully made.