its not working well. even cant control kids apps. also not like other app. every app needs different time limit. cant control all app together. different devices. also cant control whatsapp tele... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
FamiSafe Team, please unblock the Geometry Dash account management website, I'm stuck with a username I don't like! Actually, account management pages in general (not every signle one of them) shouldn... Toon meer
Bedrijf heeft geantwoord
Did not work well, still had the same problems over and over with this app. canceled subscription and they still charged our account.
Bedrijf heeft geantwoord
L'application se désinstalle d'elle même du smartphone androit de mon enfant, certes j'en suis informé , mais quel intérêt de réinstaller des dizaines de fois et qu'elle se redésinstalle ? ce n'est pa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert, edit videos, photos or PDF files, make photo slideshow etc.
Contactgegevens
518057, Shenzhen, Verenigde Staten
- famisafe.wondershare.com
1,9
Slecht
130 reviews
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STAY AWAY
STAY AWAY! SCAMMERS!!!
Downloaded this for my daughter. Once installed on my daughter’s phone it restricted her access to everything, she was no longer able to use her phone or any apps on the phone at all!
Apparently you need a pc or laptop do download the software then connect your kids phone to it. My laptop recognised the phone but the programme did not.
All this took 3 hours and despite this we were not able to connect the phone to the crappy software.
My daughter was in tears as her phone was hacked by this app.
As this was a 3 days trial I decided to cancel the subscription in the day that I joined as it was obviously not fit for purpose. To my surprise I was already charge for the next 3 months!!! I wrote to customer support to ask for my money to be refunded, only to be informed of their terms and conditions and asked to provide proof that the software does not work! I explained that I removed all software only to be referred to their terms and condition that stated I was basically not allowed a refund- despite me being on a trial!
The woman from customer ‘support’ kept referring me to their terms and conditions continued to request for screenshots . As I got nowhere with them I raised a case with PayPal that refunded me the money.
Once I raised a case with PayPal they got in touch to offer the refund should I provide a screenshot of the trail period… lol. They should be called the screenshot company.
I was sent a link to provide feedback for my experience but the link was not working … what a joke!
Stay away if you care about your kid and your sanity! I would not trust these scammers!
1 oktober 2024
Review zonder uitnodiging
Antwoord van Wondershare FamiSafe
Thank you for reporting this issue to us. We are sorry to hear that you had issues with the product and the inconvenience of getting a refund, and we apologize for the inconvenience.
As promised, we will provide technical support for any issues you encounter. Please feel free to contact us at customerer_service@wondershare.com and we will assist you promptly. Please provide us with an email address so that we can help follow up.
If it is confirmed that the problem is with the program, we will do our best to refund you. Thank you for your understanding and patience.
I downloaded the famisafe app on my…
I downloaded the famisafe app on my phone, followed the instructions and downloaded it on my son phone, but when I want to start monitoring calls it requires me to add my child phone, have to send new download link to my child's phone but still takes me to the already downloaded app. How does this app work
10 november 2024
Review zonder uitnodiging
Antwoord van Wondershare FamiSafe
We are sorry to hear that you have questions about the use of the product. You can contact our customer service staff at any time for consultation.
To express our apologies, please provide your contact information and we will follow up specifically on your situation.
Thank you for notifying us of this issue, and we hope to have the opportunity to serve you better in the future.
De nombreux bugs
De nombreux bugs. On ne s'en servait plus à la fin.
ATTENTION, si vous ne faites pas attention, le renouvellement au bout d'un an se fait automatiquement et vous êtes donc débités, ce qui est mon cas. J'ai donc perdu 71,99 Euros !!!!!
11 oktober 2024
Review zonder uitnodiging
Antwoord van Wondershare FamiSafe
Merci pour vos commentaires. Nous sommes désolés d'apprendre que vous avez eu une mauvaise expérience avec le produit et le programme de renouvellement.
Pour clarifier, notre site Web indique clairement que nous disposons d’un forfait basé sur un abonnement qui se renouvellera automatiquement avant l’annulation. Et nous enverrons un email de renouvellement à votre adresse email 15 jours avant votre abonnement avec les détails du forfait pour vous rappeler de le gérer.
Ne vous inquiétez pas, notre équipe vous contactera par e-mail (veuillez indiquer votre adresse e-mail de contact) pour résoudre votre problème et trouver une solution garantie à votre satisfaction. Nous nous engageons à résoudre ce problème pour vous et apprécions votre patience.
Dishonest
I wouldn't trust these people. I believe they are spying on our children and lying to us with their protection story. I had participated in a parenting tips contest with Famisafe while using the app. They emailed me stating there was a $300 cash prize to be split with 9 other participants and I would receive $50 via PayPal. I never received any payment and they said it was because I cancelled my subscription. The app caused a lot of problems on our phones so we stopped using it. These people aren't honest about things let alone protecting our children. I do not recommend at all.
16 juni 2024
Review zonder uitnodiging
Antwoord van Wondershare FamiSafe
Dear Kenya,
We are sorry to hear about your negative experience with our product. We understand your frustration and we apologize for any inconvenience this may have caused.
We would like to investigate this matter further and resolve it for you. In order to assist you effectively, could you please provide us with more details about your account, such as the email address associated with it or any order/reference numbers? This will help us locate your account and review the subscription history.
We take your concerns seriously and we want to ensure that this issue is addressed properly. Our goal is to provide a transparent and satisfactory experience for all our customers. We apologize if there have been any misunderstandings or errors in the past.
Once we have the necessary information, we will investigate the advertising and subscription process and work toward a resolution. We appreciate your patience and understanding as we look into this matter.
If you have any additional questions or concerns, please do not hesitate to contact us directly. We are committed to resolving this issue and providing you with a positive experience.
Thank you for bringing this matter to our attention. We look forward to assisting you further.
Sincerely.
O programa é fácil de usar e…
O programa é fácil de usar e recentemente tive problema na edição e solicitando suporte foi atendido de boa com uma solução já no primeiro e-mail de retorno.
1 februari 2024
Review zonder uitnodiging
My opinion!
The moment I contact one of the workers for assistant with my acc it was more fast than say hi the answer that I got! so helpful and kind! I had a good experience with the app and the people that work there! wishing good things for the company!
1 maart 2024
Review zonder uitnodiging
nice experience
30 maart 2024
Review zonder uitnodiging
La profesionalidad que demostrasteis y…
La profesionalidad que demostrasteis y el seguimiento de mi incidencia, hasta que se resolvió
14 maart 2024
Review zonder uitnodiging
I love this app it's very very simple…
I love this app it's very very simple and great full and I recommend this app if you wana make YouTube video o edit video it's very simple to do and it's to good I live it.
27 januari 2024
Review zonder uitnodiging
The customer service is fast and the product is amazing
The customer service is fast and helpful. I love working with Filmora. It has so many amazing assets and it just has a more intuitive work flow that I have not found in other film editors.
Additionally the latest and newest features are dazzling. It is certainly my film editor of choice.
26 februari 2024
Review zonder uitnodiging
Wondershare Customer Care...really CARES.
The customer service team at Wondershare are quick to respond. They stay connected with you until an issue is resolved. For me it is one of the very few companies that put CARE in their CUSTOMER CARE.
1 maart 2024
Review zonder uitnodiging
Happy for troubled users all over the world. 24 hour service is great.
For some reason, Wondershare could no longer be started, which caused me a lot of trouble.
I found the customer service chat screen, filled out the situation, and immediately received a reply with instructions on how to proceed.
It was probably late at night at the location where the service team worked.
I realized this later, but I thought it was a great response. I have nothing but gratitude. thank you very much.
2 maart 2024
Review zonder uitnodiging
Wondershare Customer Service Experience
Wondershare made my request simple and easy to address. They provided me with a quick resolution and the ideal outcome I was hoping to achieve. I didn't have to wait on hold for an extended period of time either!
1 maart 2024
Review zonder uitnodiging
The customer care received was great, but finding a link to it was not easy
The customer care received was great. The website should be much more clear about how to get direct customer care, however, because it's misleading. But the service itself was perfect.
9 maart 2024
Review zonder uitnodiging
Awful experience
Awful experience. My child’s phone didn’t connect to the parent app and it locked down her phone and took over control. She couldn’t access anything and we couldn’t stop it. We had no way of connecting and ended up having to factory reset the phone, loosing everything. It was like it had been hacked. I couldn’t get hold of customer service and was completely stuck
27 maart 2024
Review zonder uitnodiging
Antwoord van Wondershare FamiSafe
We apologize for any difficulties you may have experienced in reaching our customer service team. Please know that we are actively working to improve our customer service processes to ensure that we can assist all customers promptly.
I am sorry to hear that you are having trouble using Famisafe. We take product quality and functionality very seriously, and we strive to provide reliable and effective products to all of our customers. Our team would like to understand more about the specific issues you are experiencing so that we can determine the best course of action to resolve the problem. Would you please send us your contact email after getting an invitation from Trustpilot? You may also report the issue with more details at customercare@wondershare.com.
We will do everything we can to assist you and ensure that you are satisfied with your purchase. Thank you for bringing this to our attention.
---------------------------------------
Thank you for giving Wondershare enough trust to take care of your concern further. Our support will contact you soon, please keep an eye on it. Your patience is highly appreciated！
Utilisation android/iphone
Interface clair et simple d'utilisation. Je n'ai malheureusement pas pu faire un test complet car j'ai eu quelques soucis avec mon iphone.
Je met 4 étoiles surtout pour le service client, qui à su prendre en compte les problèmes rencontré.
2 februari 2024
Review zonder uitnodiging
Antwoord van Wondershare FamiSafe
Bonjour Eric, merci d'avoir partagé votre expérience. Désolé pour la gêne occasionnée de votre côté. Normalement, nous fournissons la version d'essai aux clients pour qu'ils puissent essayer chaque fonctionnalité de ce logiciel afin de confirmer s'il répond à leurs exigences avant de l'acheter. Mais si le client remplit vos coordonnées bancaires et accepte les conditions d'utilisation selon les instructions de notre site Web, il sera alors déduit.
Nous sommes impatients d’approfondir la question, mais les informations actuelles sont trop limitées. Pourriez-vous s'il vous plaît nous envoyer votre e-mail de contact ou votre numéro de commande après avoir reçu une invitation de Trustpilot ? Nous le clarifierons et apporterons ensuite l’assistance nécessaire.
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Merci d'avoir accordé suffisamment de confiance à Wondershare pour répondre davantage à votre problème. Notre support vous contactera bientôt, veuillez garder un œil dessus. Votre patience est très appréciée！
Outstanding customer service
Outstanding customer service. Went above and beyond to handle my issue and had it resolved in less than a day. They treated me as a premium client and handled me respectfully.
19 augustus 2023
Review zonder uitnodiging
Antwoord van Wondershare FamiSafe
Thank you for your high recognition of our support team. We believe that patient, responsible, and professional customer service is the key to a positive customer experience, and we are committed to ensuring that all our customers are satisfied with the services we provide.
Super fast solution!
I was given a super fast solution to my issue. Thank you so much!
16 augustus 2023
Review zonder uitnodiging
Antwoord van Wondershare FamiSafe
Hi Eduardo, we are thrilled to hear that you found our customer service team to be prompt and efficient in their responses. Providing timely and helpful customer support is a top priority for us, and we are glad to hear that our efforts are reflected in your experience with us!
Software di qualità
Software di qualità, facile intuitivo e utilissimo. Assistenza clienti eccezionale, risposte rapide e costruttive. Sono da sempre molto soddisfatto e l'ho dimostrato acquistando i nuovi prodotti.
14 augustus 2023
Review zonder uitnodiging
Antwoord van Wondershare FamiSafe
Ciao Giuliano, siamo entusiasti di sapere che hai avuto un'ottima esperienza con il nostro prodotto e il nostro servizio clienti. Il nostro obiettivo finale è che gli utenti possano utilizzare il prodotto in modo semplice e godere felicemente della nostra assistenza clienti, e sembra che abbiamo raggiunto questo obiettivo con te. Condividerò il tuo feedback con il nostro team e ci incoraggerebbe molto!
fast resolution
I recently had the pleasure of interacting with the team at Wondershare.
I had an issue with uniconverter where I could not make a screen recording. Several emails later and with great patience, they solved my problem. I am so happy now and am pleased to be able to share the news with you.
11 augustus 2023
Review zonder uitnodiging
Antwoord van Wondershare FamiSafe
We are thrilled to hear that you had a great experience with our customer service team. Providing timely and helpful customer support is a top priority for us, and we are glad to hear that our efforts are reflected in your experience with us!
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