I had to cancel my half marathon ticket in order to be available to support a loved one who is ill and needs extensive treatment over the next few months. I really appreciate how FanShield delivered m... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Getting my refund was pretty much hassle-free. The paperwork required was reasonable (e.g., doctor's form as evidence that I couldn't run with my injury) and the processing time was much quicker than... Toon meer
Bedrijf heeft geantwoord
Purchased refund protection for a work trip through an affiliate site called requestmyrefund.com. A few days after booking, I receive word that due to an unforeseen circumstance out of my compan... Toon meer
Bedrijf heeft geantwoord
I paid for the insurance to withdraw and yet you all make it quite difficult. First asking for a doctor's visit note in a pdf format. Then I send that in and this is rejected and you send the link fo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FanShield gives you the ability to buy tickets, registrations, and travel plans with confidence, knowing you have flexibility if you’re unable to attend due to illness, injury, severe weather, or many other reasons mentioned in your protection wording.
Geschreven door het bedrijf
- ARE YOU UNHAPPY WITH YOUR FANSHIELD EXPERIENCE?
- We would love to speak with you. Before you post on Trustpilot or anywhere else, please reach out to us at help@fanshield.com. One of our experts will be happy to discuss your concerns to make sure we are doing all we can to take care of your needs under the spirit of our policy.
Contactgegevens
Phoenix, Verenigde Staten
- help@fanshield.com
- fanshield.com
3,4
Gemiddeld
1K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It went pretty well
It went pretty well, we were able to get our refund with no problem. I was relieved after we were not able to make our concert.
16 april 2026
Easy process + quick response/refund…
Easy process + quick response/refund time. I appreciate that!
16 april 2026
I filled out the claim forms
I filled out the claim forms, which was a mite confusing, but the claim was approved immediately
15 april 2026
Antwoord van FanShield
Hi Terry,
Thanks very much for taking the time to provide your feedback. We're happy to hear that your refund request was approved quickly, however, we do hear you regarding the forms. Feedback like yours really helps us better understand where we are getting things right as well as where we still have room to improve.
We are constantly looking for ways to make the process as smooth and simple as possible, so thanks again. If there is anything we can do for you in the future, please don't hesitate to reach back out to us.
Take care,
Refund Protection Support
Antwoord van FanShield
Hello Allyson,
Thank you for your kind words and five star review! It is great to hear your experience felt smooth and our team was able to be understanding throughout the process.
We hope to have your back with future events and please don't hesitate to connect with us at help@requestmyrefund.com if there is ever anything else we can do for you.
Best Regards,
Refund Protection Support
It was so easy to file a claim and I …
It was so easy to file a claim and I got the approval the same day!!
10 april 2026
Antwoord van FanShield
Hello Karlee,
We’re thrilled you had an effortless experience filing your refund request and that we were able to approve your request the same day - this is what we strive for daily.
Thank you again for allowing us to be there for you when it mattered. If you ever find yourself in need of support in the future, we’ll be right here.
Cheers,
Refund Protection Support
straightforward process and quick refund
Getting my refund was pretty much hassle-free. The paperwork required was reasonable (e.g., doctor's form as evidence that I couldn't run with my injury) and the processing time was much quicker than I expected, just a couple of days. Thanks!
10 april 2026
Antwoord van FanShield
Hi Ken,
We really appreciate you taking the time to leave us a review. We’re happy to hear it was reasonable for you and that your refund was processed faster than you thought.
It means a lot that we were able to make this this process hassle free for you. Feel free to contact us at help@requestmyrefund.com, we're here whenever you need us.
Thanks again for choosing us.
Refund Protection Support
Received refund without issues
I had to cancel my half marathon ticket in order to be available to support a loved one who is ill and needs extensive treatment over the next few months. I really appreciate how FanShield delivered my refund within 15 minutes of my request. It made things much less stressful in light of everything going on.
10 april 2026
Antwoord van FanShield
Hi Mark,
Thank you so much for this, your feedback means the world to us. We’re so glad we could step in quickly and help lighten the load, even just a little, during what sounds like a really challenging time.
Wishing you and your loved ones strength and a speedy recovery.
Take care,
Refund Protection Support
Easy to use and fast response time
10 april 2026
Antwoord van FanShield
Hello Sharleen,
We truly appreciate you sharing your experience with us. We work hard to make our process convenient and efficient for our consumers, so we’re thrilled that was your experience as well. Thank you for taking the time to write it out and share.
Wishing you all the best!
Refund Protection Support
Thanks for working with me to get my…
Thanks for working with me to get my refund processed promptly. The steps were very clear and I received constant communication about the status.
10 april 2026
Antwoord van FanShield
Hello Kristi,
We’re grateful you took the time out of your day to write us your review. It sounds like everything was easy to understand and we kept you informed every step of the way, that’s exactly how we aim to operate.
Please don't hesitate to reach back out to help@requestmyrefund.com if there is ever anything else we can do to assist you and remember we’re here for you if you ever need us in the future.
Warm wishes,
Refund Protection Support
I was very impressed with the service…
I was very impressed with the service from FanShield. We had a death of a parent in our family and all I had to do was explain the situation and send a copy of the death certificate. The said I would hear back within 24 hours. Within an hour I had heard I was getting a full refund.
9 april 2026
Antwoord van FanShield
Hello Barbara,
Thank you so much for your kind review. First and foremost, we're very sorry for your loss. We're grateful we could be here to support you during this difficult time. It means a lot to hear that everything was handled in a timely manner and with care.
Thank you again for trusting us and we're wishing you and your family comfort during this time.
Please don't hesitate to reach back out to help@requestmyrefund.com if there is ever anything else we can do to assist you.
Warm Regards,
Refund Protection Support
The experience was quick
The experience was quick, easy, and effective; highly recommended.
9 april 2026
Antwoord van FanShield
Hello Sergio,
Thanks for taking the time to leave your feedback and recommendation! We’re thrilled to hear it was fast, easy, and effective for you. We appreciate the opportunity to be there when it mattered, and we hope to have your back again in the future.
Cheers,
Refund Protection Support
Antwoord van FanShield
Hi there!
Thank you for your review! So glad to hear it was easy and hassle free from start to finish.
We always aim to provide that kind of service for our consumers, so it means a lot to hear that we came through. Thank you again for taking the time to leave a review!
Sincerely,
Refund Protection Support
very easy to process and receive payment
9 april 2026
Antwoord van FanShield
Hello Jim,
Thanks for your review!
We’re happy to hear you found the process easy to use and that receiving your payment was seamless. It shows that our refund process is working as it is intended to. We hope to provide you peace of mind again in the future.
Warm Regards,
Refund Protection Support
Beware - predatory and not consumer friendly
Purchased refund protection for a work trip through an affiliate site called requestmyrefund.com. A few days after booking, I receive word that due to an unforeseen circumstance out of my company's control (the details of which are covered by an NDA), I had to cancel my hotel booking. No big deal, right? I paid for the package that allowed me cancelation protection. Nope. Wrong. I didn't purchase cancelation protection. I fell for a scam.
This company made absurd documentation requests before ultimately declining my refund. They made no effort to work with me and in actuality, made every effort to prevent me from receiving a refund and hid behind their garbage TOS.
Even the policy from the booking website said I'm entitled to a partial refund if made before a certain date - which I was within those date parameters - and they're still trying to avoid paying me my money back.
Sure, this might be a legit company that technically provides a service. For example, you would probably get a refund if a loved one died as long as you provided a death certificate and a picture of the corpse. But it is absolutely predatory and should be avoided at all costs.
7 april 2026
Review zonder uitnodiging
Antwoord van FanShield
Hey Tyler,
Thanks for sharing your experience. We’re so sorry this happened.
While we totally understand how disappointing this is, our protection is intended to protect our consumers if they are unable to attend their event/reservation due to an unforeseen emergency situation. Our refund advocate team will need documentation supporting your reason for refund.
This requirement, along with the full scope of the protection wording and proof of loss, is presented and agreed to at the time of purchase.
However, we did review your situation further and we see a full refund was provided. We attempted to reach you and we were unable to connect or hear back.
Please don't hesitate to reach out to help@requestmyrefund.com so we can ensure your concerns have been fully addressed.
Kind Regards,
Refund Protection Support
Great customer service
Great customer service, very helpful and understanding!!!
8 april 2026
Review zonder uitnodiging
Antwoord van FanShield
Hi Mike,
Thank you for the five star review! We’re really glad to hear you had a positive experience and felt supported throughout the process.
If you ever need anything in the future, we’re always here to help. Appreciate you taking the time to share your feedback!
Refund Protection Support
Quick responses to email- fast friendly…
Quick responses to email- fast friendly service- easy to navigate links to process the refund- thank you much appreciated would definitely use the service again in the future.
4 april 2026
Review zonder uitnodiging
Antwoord van FanShield
Hello Jim,
We appreciate your review, this made our day to see! We always want our consumers to feel their request are being handled with care.
So glad to hear the whole process was quick and easy to navigate. We appreciate your support and we are always here for you if you need us in the future.
Take care,
Refund Protection Support
Highly recommend!
The experience was very straight forward and easy. My refund came through the same day I put in the request. I'm glad I paid the small amount for this service because it was definitely worth it!
8 april 2026
Antwoord van FanShield
Hi Katie,
Thanks a bunch for your kind words! We're ecstatic to hear that everything was simple and stress free and you got your refund so quickly.
Hearing that you felt you got your money's worth means the world to us. Thank you again for taking the time to write a review.
Please do not hesitate to contact us if there is anything else we can assist you with in the future.
All the best,
Refund Protection Support
It was quick
8 april 2026
Antwoord van FanShield
Hi Gilberto,
Thanks so much for sharing your feedback. We're so glad everything was quick for you, that's exactly what we love to hear! We appreciate you choosing us and and if you need any additional assistance, please do not hesitate to contact us at help@requestmyrefund.com.
Kind Regards,
Refund Protection Support
Antwoord van FanShield
Hello Nancy,
That's great to hear - thank you for taking the time to share this. We work hard to make the process as quick and seamless as possible, so we are happy to hear this was your experience.
We truly appreciate your feedback and your support!
All the best,
Refund Protection Support
Straightforward & Helpful
The process was straightforward, and easy to understand. Having to cancel was disruptive and a bit stressful, so having the refund process simple was very helpful.
1 april 2026
Review zonder uitnodiging
Antwoord van FanShield
Hi CJ,
We appreciate you for taking the time to write this! We understand that canceling can be stressful and disappointing. Thank you for taking the time to let us know the refund process was simple and straightforward.
Supporting our consumers during those tougher moments is a big part of why we do what we do, and we’re glad we could make things a little easier here.
Thank you again!
Refund Protection Support
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