Farmers Reviews 

Ordered an electric toothbrush online
Minimum of 12 WORKING days to deliver via NZ post
4 days after ordering
Farmers haven’t even dispatched it to the courier
Lord knows when it will arrive
Just a worthless waste of time

I was immediately assisted today by the lady serving at the bedlinen counter. She came forward to relieve me of several items I had in my arms and then was so very helpful with advice on the products that had special prices. She insisted on my waiting at the counter and quickly located the items from the shelves that I was looking for. These items were then neatly packaged together to make them easy to carry. I cant speak more highly of her product knowledge and willingness at her job. Well done

Bought my 7 year old a MADD Carve DJ Rilla Pro-X Scooter for his birthday from the Christchurch Riccarton Store. The specials were the reason I got drawn to buy it from Farmers rather than elsewhere. I really appreciated the stand which showed which scooter was appropriate for each age and ability. Staff were helpful keeping it behind their counter while I shopped in the mall for other items. My boy loves the scooter, how it looks, how it rides & it's perfect for his size. Successful birthday gift!

I bought this baby monitor during the 50% off vtech camera sale two weeks ago, thinking I was getting a great deal - RRP was listed as $649, so I paid $324.50. Not even a week after the sale ended, they dropped the full price to $569. Feels really misleading and frustrating to think I rushed to buy it on “sale,” only to see the price permanently lowered right after. Not impressed with the pricing tactics — it comes across as dishonest

Farmers don't give you refunds but they put the "choose carefully as we do not give refunds on change your mind items" on the reciept after you've paid!!!!
This is ridiculous and this is what use to happen back in the day.
It is the only store I have ever dealt with that don't give your hard earned money back in this day in age!! Even if it's in the exact same selling condition, they only offer you store credit so they get to keep your money!....People change their minds and that's ok but its not ok to the money hungry expensive Farmers company!! And the online shopping is so bloody slow just for one or two items!! It doesn't get dispatched until at least 5 working days. Will never shop at Farmers EVER again! Think it's the same with other people looking at the previous reviews and obviously Farmers don't care about it.

Went on an online shopping spree over the weekend. Farmers was the first to charge my card but three days later - all of the other orders have been delivered, Farmers hasn't even dispatched their order. Could still turn up within a week, but seems doubtful. Pretty poor when your competitors get things turned around in days.

Heather at the MAC counter, Farmers Centre place, is exceptional. She spent quite a bit of time trying to find the right colour and tone to fix a competitors foundation (bought at duty free) that was the wrong shade for me.
Her experience and knowledge of the MAC range paid off and now I have a foundation that is perfect for me. Probably the best match I have ever had. Thank you Heather for taking the time and making me feel like a million dollars. The blush you chose was also beautiful so will likely be back for that too. Highly recommend.

Purchased my online order on the 6th of June and arrived on the 12th June. I had quick and thorough contact from the orders team about when my package was to arrive as the tracking timeline was incorrect.

Click and collect is wrong advertising. It is click and deliver to store. Be prepared to pay for service that will take 8-10 days even if your local store has it in stock. Terrible policy and I would purchase elsewhere in the future.

shopped at Farmers Chartwell this morning . Was greeted by a lovely girl in the mens wear dept . Had to change something She took me down to the area of clothing I was exchanging and helped me pick out the best product to buy she chatted all the way back to the counter and the exchange and price difference went thru excellent This girl named Feitei (hope I have it correct) needs to get a reward for excellent customer service . All staff in all retail shops should learn to
GREET THE CUSTOMER WITH A SMILE THEY PAY YOUR WAGES .This girl was tops in my eyes and it made me feel good instead of staff who dont want to be at work and it shows with the look on their faces but have to be .

Defamed a pregnant lady.
Farmers Sylvia park - The lady forgot to pay for 1 of the 3 items, and instead of asking her about it, they made the whole scenario as if she was shoplifting by telling her that they had seen on CCTV and she was shoplifting a $30 foundation. Although the lady was shopping around and forgot to pay for the foundation.

When asked about it, she quietly accepted the defamation, not knowing what to do and paid for the item, and left.
Did the security person think that she was running away with a cheap $30 foundation?
It's a shame that they can never catch the real thieves and can only make the innocent pregnant lady feel bad.

I bought a perfume from Farmers Sylvia Park, but my friend already had the same and I went back to return it at the same store with in an hour and they refused to give me money back.It was not $10 or $20 .It was $145 and ended up with a gift card as refund.very dispointing.Never buying anything from farmers in future.

Thames Farmers did not have the correct sized dress I required. Saleslady suggested to go online to purchase. I placed an online order Saturday 26/04/2025. By mistake I clicked on delivery to my home instead of delivery to Thames Farmers to collect.Parcels to my home get stolen. I made contact by email and 0800 phone number to be advised that they cannot change my delivery request. I asked can they cancel so I can reorder the dress . I really want the dress. I was told it is still getting ready to send. No one cares if my parcel gets stolen. No accountability no empathy. I do not recommend ordering online from Farmers

I am disgusted by the treatment customers receive from Farmers. I was treated like a thief for wanting to try on clothing. I chose to purchase elsewhere following my experience and including the shipping it was still $14.00 cheaper. I bet you let actual thieves steal all the time through sheer incompetence, but you lost 100 bucks because your staff and managers are horrible. Not to mention how filthy the carpet is in the store and the pathetic range.

It would be really good if the product stated that the cap is only useful for people with short/thin hair. Hair caps are often worn by people who have thick curly hair and often long hair and this cap is completely unsuitable for that. If you have more volume to your hair and it's a bit tight, the design of the cap is not great because the front part digs into your forehead. A lose fitting cap can still work really effectively to protect hair as I've had one before, so it doesn't need to be super tight. Please add that this is only suitable for certain hair types. Too pricey as well for its quality.

Every piece of furniture I have purchased from Farmers has been poorly made and not lasted more than a year. Terrible quality - I’m talking tv cabinet, sofa, chairs. The tv cabinet was the worst, screws not put in properly so they have broken through the wood, latches broken and unfixable. Horrible. And terrible customer service. They deny or refuse to acknowledge, but love to take my money.

My partner has cancer and i walked into porirua branch and asked to see what aftershave was available on sale and i when i went to pay fr her ck1 aftershave i burst into tears and said sorry to the lady behind the counter and said why and out the blue the lady said to the guy behind the fragerance counter give the man a nice gift and giftwrap both of them while i give the man a hug .as times like these things can be tough and after o paid for the gift i walked out happier not crying so much so i highly recommend shopping with farmers retail store in North City Plaza ******

Awful customer service. 2 weeks Non disclosure of delivery to PO boxes. Now I have to try to locate with NZ post, and at my cost to have it redirected. I will no longer shop at Farmers.

I want to take a moment to appreciate Sue Ali, who works at the YSL counter at Farmers Sylvia Park. Even though I had bought a perfume from her counter, she went way above and beyond by helping me explore other fragrances at the farmers fragrances section — even though she didn’t need to!

That awkward feeling you get when asking to try multiple perfumes? Sue immediately put me at ease with her words: “I will help you select any perfume, from the first shelf to the last. I have all the time you need from me.” And she truly meant it — I ended up trying around 20 different fragrances, and she remained incredibly patient, attentive, and kind throughout.

She didn’t just show me random options — she took the time to have warm, genuine conversations to understand my preferences and the occasion for the perfume. Her suggestions matched my taste perfectly, and she even gave honest insights into the popularity and uniqueness of different fragrances. She also helped me get the best possible deals.

Sue is truly a gem — caring, cheerful, knowledgeable, and passionate about her work. This has been hands down the best perfume shopping experience I’ve ever had, and it’s all thanks to her. This review is solely to acknowledge her outstanding service and ensure her efforts are recognised

Went in with my family to buy nursery items for my daughters on coming due date at Farmers Porirua North City Center and there was no one to help waited for awhile then a indian lady manager came walking towards us and helped us with everything needed plus getting lots of bonus feedbacks on carseats and strollers it was so fun and very good service by this manager Meena she was so bubbly and very good in person thanks farmers for the worse with no one around then to very good service at the end.