I ordered some dresses for a wedding which came into store ( Beverley). The ladies in store helped me so much - advised a different size, managed the returns and ordering, recognised me when I came ba... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie52/53 Saturday Market Place, HU17 8AA Beverley, North Humberside, GB
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Lees wat reviewers zeggen
The jeans were ordered in for me as I required short. I returned them as I found a similar pair for £18 less in M and S. Similar quality but still too high waisted
Bedrijf heeft geantwoord
I was looking for a denim jacket in a specific style, more boxy than too fitted. The shop assistant was so lovely, showing me all the denim jackets and I found The One. There was a blouse I had se... Toon meer
Bedrijf heeft geantwoord
I tried a size 14 R on in store and they were big on the waist. I then tried a 10 as no size 12 available. To my surprise they fit really well. Very flattering and comfortable. They were still a li... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
52/53 Saturday Market Place, HU17 8AA, Beverley, North Humberside, Verenigd Koninkrijk
- 01482 880039
4,7
Uitstekend
194 reviews
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Antwoord van FatFace - BEVERLEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Parcel didn’t come when supposed too
Parcel didn’t come when supposed too. Wasn’t given notice until after I had been to the shop to collect it. Came 3 days later.
12 oktober 2025
Antwoord van FatFace - BEVERLEY
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Good choice of styles Easy to order and if need to easy to…
Easy to order and if need to easy to return items. Good quality and choice of styles Definitely recommend fat face at Beverley East Yorkshire. Friendly and welcoming staff. Never disappointed Thankyou
7 september 2025
Antwoord van FatFace - BEVERLEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - BEVERLEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - BEVERLEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - BEVERLEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
10 stars out of ten!!
Ok I’ll start with I hate shopping! The lady who served me was very friendly and helpful AND I even stayed to browse and bought other things m. Trust me this never happens!!
27 augustus 2025
Antwoord van FatFace - BEVERLEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Exceptional first class staff
I shop normally on line and use your collection service using your Beverley store. The staff there are so nice it’s a pleasure to go there. First class shop with first class staff; it always great to drop in for a browse too x
17 augustus 2025
Antwoord van FatFace - BEVERLEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order online
Easy to order online, lovely styles and quality clothing. The fabric is always high quality. The sizing is dependable (not the case in other shops!) and instore the staff are always friendly, welcoming and knowledgable. You set the industry standard in terms of customer care.
11 augustus 2025
Antwoord van FatFace - BEVERLEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Made to feel like a thief!
I bought a t-shirt for my son in the Beverley store on Monday 11th August 2025. As I waited to pay the lady at the till asked me if a sweatshirt I had been wearing but was now carrying as it was becoming increasingly warm was actually mine. I explained it was and showed her the wear marks, etc. I was made to feel like I might be a thief! I paid for my t-shirt and left feeling deeply offended. There were other customers in the store at the time and all this was said in quite loud tones.
11 augustus 2025
Review zonder uitnodiging
Antwoord van FatFace - BEVERLEY
Hi Rachel,
Thank you for taking the time to share your feedback about your visit to our Beverley store on Monday, 11th August. We’re sorry to hear that you left feeling upset. We never want a customer to feel uncomfortable in our stores.
Having spoken with the store team, they have explained that they could see the sweatshirt was yours and intended the comment in a light hearted, humorous way. They believed the interaction ended with a smile from both sides. We’re sorry if this was not how it came across to you at the time, as we always aim for our conversations to be friendly and welcoming.
Thank you again for bringing this to our attention. We appreciate your feedback and will keep it in mind to ensure we get the tone right for all our customers.
Thank you, LE
I have not even received goods I…
I have not even received goods I ordered yet so impossible to review..taking weeks to arrive.
25 juli 2025
Antwoord van FatFace - BEVERLEY
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Antwoord van FatFace - BEVERLEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love Fatface
Love Fatface, they cater for shorter ladies, excellent choice of designs, good quality, reasonable price and propt delivery. Excellent service all round, my wardrobe staple 😃
1 juni 2025
Antwoord van FatFace - BEVERLEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I absolutely love fat face clothing
I absolutely love fat face clothing, great designs and functional for everyday wear. My local fat face is the Beverley store in East Yorkshire and the staff are so lovely and friendly. I'm always made to feel welcome and the customer service is 5 star.
16 mei 2025
Review zonder uitnodiging
Antwoord van FatFace - BEVERLEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Far too much delivery price
I bought a Snoopy bag from Fatface, which I thought was cute. However, I was surprised to find that I'd be paying £4.95 for delivery. As I don't drive (various health issues), it's meant that I'd be paying nearly £20 for a tote bag, which I thought was a bit much, (I got 10% off for my first order, but still).
Saying that, I love my Snoopy bag & it's reversible too!
20 april 2025
Antwoord van FatFace - BEVERLEY
Hello! Thank you for taking the time to leave your review. I am really pleased to hear that you love your new Snoopy bag. Take care, CM
Caring staff
Received quite quickly but could of been earlier as received the notification the parcel was ready to collect at 6.40pm when the shop was shut.. the manager said the delivery was v late in the previous day & staff stopped late to sort when I questioned the timing of the text.. staff were polite & asked if I wanted to try on..
13 april 2025
Antwoord van FatFace - BEVERLEY
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely sweaters.
Sweaters arrived quickly, and they were lovely.
The one in the larger size was easy to return via my local FatFace shop. Great!
2 april 2025
Antwoord van FatFace - BEVERLEY
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Beverley store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Great quality at reasonable prices
Great quality at reasonable prices. Lovely, helpful staff.
9 april 2025
Antwoord van FatFace - BEVERLEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service
Great service, very efficient staff instore when collecting online orders.
2 april 2025
Antwoord van FatFace - BEVERLEY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - BEVERLEY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, C
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