Always friendly staff, very helpful, lovely dresses. One of my favourite shops. If you cannot find your size the staff always offer to look in the back for you or will order the item for you, I like t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, w... Toon meer
Bedrijf heeft geantwoord
Visited Chester store as I was looking for a black top for a funeral. Staff were friendly and polite, but not pushy. I purchased the Betty top in black, which worked perfectly with the skirt I wore.... Toon meer
Bedrijf heeft geantwoord
Had a fabulous time at chester fatface getting styled and advice on clothes and colours from the wonderful Debbie. She was amazing and so lovely I felt like a new person! The stylist appointments... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, Verenigd Koninkrijk
- 01244 311486
4,9
Uitstekend
262 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I found all I needed on your site great…
I found all I needed on your site great colour, style and quality. Just the floaty look I wanted for summer. I would say that the sizing is on the large side and hip size was also large even in a size 10. All in all very pleased with my purchases
1 mei 2024
Antwoord van FatFace - CHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your order, and we look forward to welcoming you back soon!
Take care.- GM
Antwoord van FatFace - CHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear your feedback of your instore experiences. We look forward to welcoming you back soon!
Take care.- GM
Quick delivery to the shop for pick up
29 april 2024
Antwoord van FatFace - CHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received your order promptly.
We look forward to welcoming you back soon!
Take care. -GM
Top customer service
Rating the customer service here, as the dress sadly didn't suit me & was returned. Chester store were efficient & courteous in accepting my item back for refund, which was actioned promptly. You know the quality is going to be good with Fat Face, so it's the customer service which makes all the difference. Well done!
26 april 2024
Antwoord van FatFace - CHESTER 2
Hello Ruth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I like the style of clothing that you…
I like the style of clothing that you do and also the good quality.
8 april 2024
Antwoord van FatFace - CHESTER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Bought the prairie top and two items of…
Bought the prairie top and two items of fabulous children’s wear one not on shop floor but a very helpful member of staff offered to order it for me! Great shopping experience with very friendly helpful staff at the Chester store! Will definitely return for more of the collection to my top! Thankyou
28 maart 2024
Antwoord van FatFace - CHESTER 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Antwoord van FatFace - CHESTER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Really good quality goods.,
Recently bought a long sleeve polo shirt,and also a white Tee shirt,both were of good quality arrived on time,would highly recommend,i also recently bought a Broadsands coat from your shop in Chester,great quality,but i should have looked on line, i paid £119.00,and could have saved nearly £50.00,if i had checked your sale.
21 maart 2024
Antwoord van FatFace - CHESTER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Wonderful staff
We regularly visit as we’re always made to feel welcome. The dogs know where to sit to receive a treat and are forgiven for their greed.
The store has a cosy atmosphere which encourages us to wander. The fitting rooms have chairs for partners to wait. Clothes are always good quality which look good, feel comfortable and wash well.
29 maart 2024
Antwoord van FatFace - CHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you (and your dogs) back soon!
Take care. -GM
The size of the product is worked out…trousers
The size of the product is worked out for you by what size you usually buy and who the company is you’ve bought items from, I thought was great because I’ve not experienced it with anybody else
23 maart 2024
Antwoord van FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent customer service at FatFace…
Excellent customer service at FatFace Chester - a really helpful assistant Lena. Went beyond the extra mile.
4 maart 2024
Review zonder uitnodiging
Antwoord van FatFace - CHESTER 2
Hi John,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in our Chester store!
We look forward to welcoming you back soon. Take care, LC.
Amy was lovely at the til x
29 februari 2024
Review zonder uitnodiging
Antwoord van FatFace - CHESTER 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found Amy in our Chester store to be so lovely during your visit. I hope you continue to have a pleasant experience when shopping with us.
All the best,
MM
Great quality and design. Great friendly staff.
Great quality and design. The only place I really buy my clothes from now. They last really well too. Also lovely children's clothes. Only disappointment is that the children's range in stores seem to be getting smaller and smaller and my daughter can't try the items on.
15 februari 2024
Antwoord van FatFace - CHESTER 2
Good Morning Sarah,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
I have passed your feedback on to the relevant department regarding the children's items in store and this will be looked into.
We look forward to welcoming you back soon!
Kind Regards, JW
Antwoord van FatFace - CHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received your order, and love your purchases! We look forward to welcoming you back soon.
Take care. -GM
Antwoord van FatFace - CHESTER 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Love how you show the outfit on…
Love how you show the outfit on different size models, helps make your choice.
24 januari 2024
Antwoord van FatFace - CHESTER 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying the ways in which we present our items and our approaches to this. I hope you continue to enjoy your shopping experience with us.
Take care, MM
Shop and website were fab
Had called into the Chester shop for a jacket but they didn't have my size. Nevertheless, the staff there were fab, and picked up a little something for the grandson while I was in. Ordered the jacket from the website and it arrived promptly and as ordered. Happy all round.
22 januari 2024
Antwoord van FatFace - CHESTER 2
Good Afternoon Martin,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Chester Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Excellent customer service
Returned a jacket to Chester store - excellent customer service. Even got my postage returned.
Would definitely buy from Fatface again knowing it is so easy to return goods.
14 januari 2024
Antwoord van FatFace - CHESTER 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Ordering made easy
Ordering made easy, updated about the package and delivered on the stated day.
13 januari 2024
Antwoord van FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Antwoord van FatFace - CHESTER 2
Hello Stephen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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