Terrible customer service. Sent wrong size dress and two mismatched shoes in quick procession of orders
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Lees wat reviewers zeggen
I purchased 2 lovely shirred tops for the Summer from FatFace Fort Kinnaird. Gorgeous colours and superb quality. I found it easy to find what i was looking for and the staff were, as always, very fr... Toon meer
Bedrijf heeft geantwoord
I recently purchased dress from Fat Face and I'm so impressed! The is even more vibrant in person, and the material feels luxurious against my skin. It has a beautiful a pockets. The fit is perfect... Toon meer
Bedrijf heeft geantwoord
I had to return a pair of jeans ordered online. I returned them to store without charge. Excellent fast and friendly customer service. I then ordered a different pair online and click and collect serv... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit F9 Fort�Kinnaird, EH15 3RH, Edinburgh, Lothian, Verenigd Koninkrijk
- 01316 691035
4,5
Uitstekend
171 reviews
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Terrible customer service
Terrible customer service. Sent wrong size dress and two mismatched shoes in quick procession of orders
21 augustus 2026
Antwoord van FatFace - EDINBURGH FORT KINNAIRD
Thank you for taking the time to leave your review. We’re really sorry for the problems with your order and the frustration this caused. Your feedback has been shared with our team. We can see that you have not requested further help, but if you require further assistance, please do let us know.
Thank you, LE
Antwoord van FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
From ordering to delivery was a good…
From ordering to delivery was a good experience. Very good quality products. Would definitely recommend.
18 augustus 2026
Antwoord van FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Soft cotton nice fit reasonably priced…
Soft cotton nice fit reasonably priced and easy to order and looking good awesome shop
16 augustus 2026
Antwoord van FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My experience is always great
My experience is always great, my favourite clothes that always fit me and are a pleasure to wear ❤️
11 augustus 2026
Antwoord van FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Summer tops…
I purchased 2 lovely shirred tops for the Summer from FatFace Fort Kinnaird. Gorgeous colours and superb quality. I found it easy to find what i was looking for and the staff were, as always, very friendly and helpful. I loved the fact there was a sale on too, so managed to buy both tops at a reasonable discount.
9 juni 2026
Antwoord van FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful.
8 juni 2026
Antwoord van FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
staff kept me informed for my orders
4 juni 2026
Antwoord van FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The skirt is very nice
The skirt is very nice. The material is of good quality. The elastic at the back os uneven
29 april 2026
Antwoord van FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality shorts although getting a…
Good quality shorts although getting a bit expensive
24 maart 2026
Antwoord van FatFace - EDINBURGH FORT KINNAIRD
Hello, thank you for your review. I am so pleased to hear your positive experience. Have a great day! Take care, CM
Antwoord van FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Good all around
Easy to order, excellent quality of materials, cut and fit. Staff at the shop were helpful and courteous.
18 februari 2026
Antwoord van FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great product and service as usual!
I bought a nice Christmas jumper in a sale. I thought, what the hell, Christmas starts earlier every year, I'll be wearing it soon! The jumper is great and the service excellent as usual.
20 januari 2026
Antwoord van FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Light weight but cosy jumper
Easy pick up from local store. Lovely light weight but warm jumper. Good for travelling, washes at 30 and dries quickly.
3 januari 2026
Antwoord van FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely range of very well made clothes!
Great quality and styles in a great choice of clothes. Never fail to be impressed by how well made they are. The staff in Fatface are always really friendly and ready to help and advise!
7 januari 2026
Antwoord van FatFace - EDINBURGH FORT KINNAIRD
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Very annoyed!
My order should have arrived on Monday 22nd but I had an email to say it had been delayed. Then I had a text telling me it had been delayed until 29th - A whole week later, and too late for Christmas! And much too late for one of the recipients who was flying back home on 28th. I did go to the store where I should have picked them up to be told that I’ll have to go back and pick them up when they do come in, and return them.
Unbelievably, on that day (22nd) I ordered the same items from Next online (yes, same Fatface items) and picked them up (from Next (next door to the Fatface store) the next day (23rd). Now, that was good service!
I still do not have the items from Fatface as it’s now 28th so I will need to go back to the shop tomorrow (if they arrive!) and return them then.
Yes I am very annoyed with the service from Fatface. So far no explanation!
28 december 2025
Antwoord van FatFace - EDINBURGH FORT KINNAIRD
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Antwoord van FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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