Love, Love, love my white shirt & cobalt blue shirt both same style, perfect fit size 14, I bought one in the shop at Evesham Twyford Country Park, the staff are sooo lovely & helpful, I loved it sooo... Toon meer
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Locatie
Wijzig locatieUnit 14 The Valley, Evesham Country Park, WR11 4TP Evesham, Worcestershire, GB
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Lees wat reviewers zeggen
The assistant was pleasant and helpful, my purchase is lovely, cannot beat fat face for stylish flip flops, I get them every year, quality is excellent. Notwithstanding the above the main reason for s... Toon meer
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Usually shop in store, was away so ordered online to pick up at my local store. Easy ordering and kept informed of progress, picked up and helpful staff at Evesham store helped me with another purchas... Toon meer
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That not quite true that I choose the next store as my email clearly stated’ Good news, your parcel is in our Evesham store ready for collection. Then it continues saying ‘ if collecting from a Next... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit 14 The Valley, Evesham Country Park, WR11 4TP, Evesham, Worcestershire, Verenigd Koninkrijk
- 01386 443928
4,8
Uitstekend
124 reviews
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Went in the Evesham Valley store to see…
Went in the Evesham Valley store to see rail marked Sale £30 or under. Took top to till to find it was £40. Whilst explaining that the rail was marked £30 or below a manager I guess, came over and said to meet trading standards she would take the items off the rail for 24 hours. No apology or offer of selling at the advertised price and really rude in her manner in front of others. I had not asked for anything but do not expect such poor service. As leaving another customer said they are always doing it. Really disappointing for this brand
Is it correct that you price sale items incorrectly then just remove from sale for 24 hours without even an apology. Also this is not a one off as another customer said the same had happened previously with them as stated above.
29 december 2023
Review zonder uitnodiging
Antwoord van FatFace - EVESHAM
Good morning, Paul.
Thank you for taking the time to leave us your review on your recent visit to our Evesham store.
I am sorry to read you didn't receive the level of service you expect from us. I will pass on your feedback to the relevant parties to investigate further.
I hope this one off experience has not deterred you from shopping with us again in the future. JB
User friendly website
User friendly website, great products and speedy delivery over Christmas week.
19 december 2023
Antwoord van FatFace - EVESHAM
Hello Tarnya
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Service efficient and fast
9 december 2023
Antwoord van FatFace - EVESHAM
Hello Fay
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I’ve bought both in store and online…
I’ve bought both in store and online and have had great experiences with both.
6 december 2023
Antwoord van FatFace - EVESHAM
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you consistently enjoy your shopping experience with us, both in our Evesham store and online. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Click and collect
I ordered on click and collect, was told be approx 7 days, was at shop in 2, !! Brilliant.
11 december 2023
Antwoord van FatFace - EVESHAM
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I had reason to ring customer services…
I had reason to ring customer services who were very helpful and the assistant in store when I went to collect my order was extremely pleasant.
8 december 2023
Antwoord van FatFace - EVESHAM
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good Quality Clothing
I was able to order online and collect from my local store free of charge!
27 november 2023
Antwoord van FatFace - EVESHAM
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordered on line and returned to a store…
Ordered on line and returned to a store Easy to do. Staff were very pleasant.
23 november 2023
Antwoord van FatFace - EVESHAM
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I often go to the Evesham store
I often go to the Evesham store. Lisa and her co-workers are always very cheerful and friendly. They let you browse and try things on but are there if you need help. It's such a nice atmosphere there and you don't feel rushed, which usually means I end up buying several things.
22 november 2023
Antwoord van FatFace - EVESHAM
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Really quick delivery
Really quick delivery, cardigan gorgeous - colour, fit and feel!
14 november 2023
Antwoord van FatFace - EVESHAM
Hi Joanne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Never arrived and no money back
9 november 2023
Antwoord van FatFace - EVESHAM
Good Afternoon Carol,
Thank you for taking the time to leave us a review!
I am sorry to hear you have not yet received your order. I can see you have spoken to a member of our customer service team and they have informed you further on your order.
If you have any further questions then please do get back in touch on our email customerservices@fatface.com.
Again, I apologise for any inconvenience this has caused.
Kind Regards, JW
Brilliant service & product just as…
Brilliant service & product just as perfect as expected
30 oktober 2023
Antwoord van FatFace - EVESHAM
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great clothes and great staff
16 oktober 2023
Antwoord van FatFace - EVESHAM
Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The assistant couldn’t have been more helpful.
I had an issue with an item previously bought.
The lady who was serving me went out of her way to sort out the problem and managed to find a replacement in some older stock.
I was delighted as had loved the item.
30 september 2023
Antwoord van FatFace - EVESHAM
Thank you for your 5* review regarding your recent visit to our Evesham store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Easy to order and easy to return.
24 september 2023
Antwoord van FatFace - EVESHAM
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your recent order and that you found ordering and returns easy to navigate.
All the best, MM
Antwoord van FatFace - EVESHAM
Hi Anna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very efficient service for delivery to…
Very efficient service for delivery to your Evesham Country Park shop. Young ladies who served me were delightful! The skirt I ordered is fabulous.
6 september 2023
Antwoord van FatFace - EVESHAM
Hello Julie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very friendly and helpful
31 augustus 2023
Antwoord van FatFace - EVESHAM
Hi Lynn, it's lovely to hear that our Evesham staff provided such a good service when you collected your order! I hope you love your new jeans, and we can't wait to welcome you back in the future. Take care, CD
I received a gift card a few years ago…
I received a gift card a few years ago and managed to mislay it ! When I eventually found the card I tried to use it within store ! It didn’t work, this was due to it being just out of date. The store manager said that as the card had never been used and by phoning fat face customer service they would reactivate it. When phoning fat face they said “tough” it was out of date and the £30 was gone !!! I will never give anyone a gift card again as cash will ever go out of date. I’m appalled that they can basically steal your money and not offer any recompense. Discussed 😡😡
4 september 2023
Review zonder uitnodiging
Antwoord van FatFace - EVESHAM
Good Morning Craig,
Thank you for taking the time to leave us a review.
I am sorry to hear you are not happy with the service you have received. However, it is stated in our terms and conditions that gift cards are only valid for 24 months, after this they become expired and funds will be lost. You can find more information on this on the link below.
https://www.fatface.com/help-centre/frequently-asked-questions.html
I do apologise for any inconvenience caused. If you have any further questions or feedback then please do feel free to email us on customerservices@fatface.com or call us on 033 0124 0000.
Kind Regards - JW
Great product super service
23 augustus 2023
Antwoord van FatFace - EVESHAM
Hi Owen, thank you for your kind words! We're glad that these shorts were to your liking. I'll make sure the staff at our Evesham branch know what superstars they are! Take care, CD
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