Website easy to find products, and it’s always helpful to go into a store to see the item so you know exactly what you’re ordering in size needed if not in store! Products delivered are of an excellen... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I always buy fat face clothing and it’s so easy to order on line as it’s always a quick and efficient service
Bedrijf heeft geantwoord
I had a recent problem with Fatface regarding a gift card. On both occasions I went into the shop, my enquiries was dealt with one of the managers called Maxine. Whereas I had a negative experience wi... Toon meer
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Visited Exeter store to return a sale item within the 14 day return period. Very pleased to discover that the company had recently extended the returns period to for sale items to 28 days which m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, Verenigd Koninkrijk
- 01392 982018
4,7
Uitstekend
272 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Impressive service in the Exeter shop
Impressive service in the Exeter shop, only had to ask and the salesperson would check for sizes and if it was not in stock would order it via the warehouse which delivered items next day.
Good quality cloths that fit well.
13 augustus 2023
Antwoord van FatFace - EXETER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, SK
Antwoord van FatFace - EXETER 2
Thank you for your 5*! We deeply appreciate your feedback and we are pleased to hear that your order arrived on time! - RS
Pleased? with my top that matches the skirt
Pleased with my top that matches the skirt I bought.
10 augustus 2023
Antwoord van FatFace - EXETER 2
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS
Very easy experience
I went to collect a top I'd ordered online and it all went very smoothly. The clerk was friendly and efficient.
23 juli 2023
Antwoord van FatFace - EXETER 2
Good Afternoon
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Antwoord van FatFace - EXETER 2
Hi Caroline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service
Great customer service, friendly and helpful staff.
20 juli 2023
Review zonder uitnodiging
Antwoord van FatFace - EXETER 2
Thank you for your feedback regarding your recent visit to our Exeter store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Terrible experience!
I ordered a pair of short denim dungarees for my granddaughter on 13th July. I have had no notification that they are waiting for me in store to collect.
My granddaughter is leaving the country in a few days time.
I have not purchased items from Fatface in the past & l will certainly not be using them in the future.
This item is vastly more expensive than similar items in other stores.
12 juli 2023
Antwoord van FatFace - EXETER 2
Hello, thank you for taking the time to leave a review.
I'm really sorry to hear this! Upon contacting the store and looking into it further, they have already received your parcel and should have re-sent the email to you, confirming this.
The store will hold onto your order for 14 days, so please do collect at a convenient time for you.
In future, please do feel free to contact the store regarding orders as they can advice whether or not they've received the order.
Of course if you no longer want the item, this can be returned in-store too.
If you have any queries please do contact us at customerservices@fatface.com or give us a ring on +44 (0)330 124 0000.
All the best, LB
Exeter Princes Hay - No hassle, very pleasant and easy to deal with
Had an item bought from another outlet I needed to exchange which was not in stock. Process was easy, hassle free and the new item will be delivered to me in around 3 days which is ideal. They accepted the issues from the original outlet and agreed to deal with them as some processes were wrong there but I cannot fault Nathan and the staff in Exeter. Thank you.
Update 03 July - New item arrived and fits perfectly. Thank you for sorting.
30 juni 2023
Review zonder uitnodiging
Antwoord van FatFace - EXETER 2
Hi Mandy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - EXETER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
May not be available in store but good staff guide you to the website
Item was not available in store, lovely lady helped, got all the details for me purchase online, pics of product codes was just brilliant
2 juni 2023
Antwoord van FatFace - EXETER 2
Hello Steph
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Helpful and friendly staff Lilly on the…
Helpful and friendly staff Lilly on the men’s floor went above and beyond with help in finding the sizes also ordered a shirt that wasn’t in stock too. Lilly was modelling a beautiful dress which I also purchased with the assistance of the Shannon the assistant in the ladies department.
Lovely girls selling good quality clothes making it a fun experience.
17 juni 2023
Review zonder uitnodiging
Antwoord van FatFace - EXETER 2
Hi Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Prompt online delivery and helpful return and exchange in store
Prompt delivery, quality merchandise.
1 juni 2023
Antwoord van FatFace - EXETER 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Alot of choice and plenty of sizes
What a lovely store great staff with alot of knowledge of clothes I was buying a birthday present for our son had alot of help.
25 mei 2023
Antwoord van FatFace - EXETER 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Although the tops I was returning…
Although the tops I was returning didn't fit. The customer service was outstanding. The assistant was so good and I will be returning soon to choose some more outfits!
27 mei 2023
Antwoord van FatFace - EXETER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great service and quality clothes
I ordered from the sale and the items delivered to store. The process was quick and easy and I love the tops too
3 mei 2023
Antwoord van FatFace - EXETER 2
Thank you so much for your review. We are pleased to hear of your positive experience whilst shopping with us and we look forward to seeing you soon! - RS
Helpful staff very friendly
9 mei 2023
Antwoord van FatFace - EXETER 2
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our service.
Have a lovely day!
Take care, SK
I haven't had my order yet and it's…
I haven't had my order yet and it's been over a week ordered it to go to store haven't heard anything
9 mei 2023
Antwoord van FatFace - EXETER 2
Hi Maria
Thank you for taking the time to leave your review.
I have looked into this and I can see that your order was marked as 'ready to collect' on 12th May. An email was sent to you to confirm this. You have until 26th May to pick this one up.
Thank you, LE
Great but confusing
Great product, but frustrating to discover the correct sizing I required as the sizing is in European measurements only.
Plus I needed to do order on line because my choice wasn't available in store.
However my order was processed very quickly & efficiently.
I would buy again especially as I know the correct size I require.
8 mei 2023
Antwoord van FatFace - EXETER 2
Thank you so much for your review. We are sorry for the little confusion. Of course if you need any assistance, we have a wonderful team ready to help at customerservices@fatface.com - RS
Antwoord van FatFace - EXETER 2
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! Your comments will be fed back to our amazing team in store - RS
I love Fat Face and shop in store…
I love Fat Face and shop in store regularly. The staff are always friendly, welcoming and helpful. Also very easy to order online and no quibble returning things that aren't suitable. Quality is always good.
4 mei 2023
Antwoord van FatFace - EXETER 2
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! Your lovely comments will be fed back to our amazing team in store 🥰- RS
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