Staff were really patient with my decision. Slippers are very fluffy ( gorgeous) but I felt came up on the small side. I ordered my normal size in case they fitted better than the next size up to chec... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
It is such a lovely atmosphere walking into FatFace in Godalming High Street. The staff are always friendly, welcoming and extremely helpful. The shop has been set-up really nice and I love the style... Toon meer
Bedrijf heeft geantwoord
What a fantastic customer experience at the Godalming store! Jessie & her team are so friendly, helpful & knowledgeable. Jessie knows the stock so well, & showed me pieces I’d not noticed and helpe... Toon meer
Bedrijf heeft geantwoord
Easy online and helpful, friendly in store service. I bought the dungarees (baggy, easy to wear soft denim and deceptively feminine,) which are a great price and my usual purchase of three for the p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
54/56 High Street, GU7 1DY, Godalming, Surrey, Verenigd Koninkrijk
- 01483 527549
4,7
Uitstekend
138 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy to use website and quick and free…
Easy to use website and quick and free delivery to my local shop,
Really lovely staff in the Godalming shop very helpful nothing is too much trouble.
13 oktober 2023
Antwoord van FatFace - GODALMING
Hi Michelle
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Delightful Branch
Jessie is always so kind and personable with us when we visit. My OH was trying on trousers for an event tonight and she couldn’t have been more helpful. It’s always been a similar, joyful experience in the past when I have shopped for women’s clothing items, and returns in the store are quick, easy and efficient. Feel terribly sorry for them with their fitting room issues at the moment which is totally out of their control and the addition of the temporary fitting room is great. The store is always well stocked, well cared for, and feels like an independent shop with its own feel (especially the dog visitors wall!). All the staff are great.
30 september 2023
Review zonder uitnodiging
Antwoord van FatFace - GODALMING
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
The sale was amazing
The sale was amazing ! I chose not to pay a delivery charge. I collected in store in GodAlming and it was so easy …
13 september 2023
Antwoord van FatFace - GODALMING
Good afternoon, Chris
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments. We look forward to you shopping with us again soon at our Godalming store.
Take care, JB
Antwoord van FatFace - GODALMING
Hello Julie,
Thank you for taking the time to review the Godalming store - I am so pleased to hear you had a great visit and you love your new dress.
Take care, LE
Easy to order
Easy to order, quick to arrive in store and the store staff helpful , and cheerful as always. Godalming store always spot on , shame it's not bigger with a better range available in store .
27 augustus 2023
Antwoord van FatFace - GODALMING
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Great place to shop
Great place to shop. I could also click and collect to my local store in Godalming, making it very convenient
18 augustus 2023
Antwoord van FatFace - GODALMING
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Very helpful and considerate service…
Very helpful and considerate service from manager and assistants concerning an exchange/refund at the Godalming branch.Happy to shop at this branch and feel welcome!
6 augustus 2023
Antwoord van FatFace - GODALMING
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Good quality and stylish
30 juli 2023
Antwoord van FatFace - GODALMING
Good Afternoon David,
Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care - JW
Antwoord van FatFace - GODALMING
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Amazing Customer Service given by…Jessica
Amazing Customer Service given by Jessica in the Godalming store. Thank you, so very helpful.
10 juni 2023
Review zonder uitnodiging
Antwoord van FatFace - GODALMING
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Friendly helpful staff
Friendly helpful staff, clean organised shop , lovely to look around. Lovely changing rooms.
28 mei 2023
Antwoord van FatFace - GODALMING
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
You can always guarantee a friendly…
You can always guarantee a friendly welcome at this store. Staff are helpful and another bonus is you can bring your dog in with you and there’s always a treat available. I use this store frequently as I can guarantee to find my size in the garment I’m interested in buying.
25 mei 2023
Antwoord van FatFace - GODALMING
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Badly described item
Very easy ordering and easy return in store, but the jeans were described as mid rise and were SO high waisted I didn’t even bother to try them on. Collected and returned within 5 mins
3 mei 2023
Antwoord van FatFace - GODALMING
Hello Gill
Thank you for your review. I am sorry to hear that you weren't happy with the item you received. I can confirm that the jeans you ordered are a mid rise, but I am pleased you could return them with ease.
Thank you, LE
Very helpful staff.
1 mei 2023
Antwoord van FatFace - GODALMING
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order online, delivered on time.
Easy to order online and product delivered on time to my local Godalming store. Store staff were friendly and helpful.
21 april 2023
Antwoord van FatFace - GODALMING
Hi Kate,
Thank you for your 5* review!
I'm really glad that you received a great service both online and in store. We hope you enjoy your new purchase.
Have a lovely day!
JH
Friendly
Friendly, efficient service in the shop when I collected by jeans. I also bought a pretty top in the sale. I am delighted with both. Excellent quality and true to size.
21 april 2023
Antwoord van FatFace - GODALMING
Hello Shirley, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Antwoord van FatFace - GODALMING
Thank you for your wonderful review. We appreciate your feedback! - RS
Great service and lovely product
14 april 2023
Antwoord van FatFace - GODALMING
Hello, Thank you for leaving us a 5* review. We are so pleased that you have enjoyed your shopping experience with us. Take care – BP
I was in Fatface in Godalming today
I was in Fatface in Godalming today. The staff (Jessie and Sophia) were fantastic, so friendly and helpful. They entertained my daughter while I was shopping, which meant I was free to look around. The is always a really great at
atmosphere in the store. It's really nice to be greeted by name.
20 april 2023
Review zonder uitnodiging
Antwoord van FatFace - GODALMING
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Failed click and collect…
Went to pick up my click and collect parcel, but store opening hours had moved from 9am to 9.30am, so had to go back another day!!
5 april 2023
Antwoord van FatFace - GODALMING
Thankyou for your review, I do apologise you had an issue with the collection of the parcel. I can see the parcel has now been marked as collected, if there is anything further we can assist you with, you can always contact our friendly customer services team. BP
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.