Incredibly helpful staff in your Kelso store. Went above and beyond to find what I was looking for. Items on sale are all beautifully presented and the whole atmosphere created by the staff was very... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Appreciate fatface making a short length product , being under 5,2 this is great and love the choice of clothing in natural materials and lovely colours. Would like the size 6 to be a size 6 uk. Plea... Toon meer
Bedrijf heeft geantwoord
I have 3 young grandchildren and I regularly buy their birthday and Christmas presents from FatFace in a small town shop in the Scottish Borders. This year I was lucky enough to win a £500 gift vouche... Toon meer
Bedrijf heeft geantwoord
Terrible delivery by Evri - parcels dropped behind our gate down the drive - which is away from the house - one of the parcels is fragile - would never had known unless I read my emails - they would... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
12 The Square, TD57HH, Kelso, Lothian, Verenigd Koninkrijk
- 01573 228762
4,8
Uitstekend
71 reviews
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Terrible delivery by Evri
Terrible delivery by Evri - parcels dropped behind our gate down the drive - which is away from the house - one of the parcels is fragile - would never had known unless I read my emails - they would have been out all night !
My wife also ordered from Fatface a dress which never came - despite emails saying it had been delivered -
9 december 2024
Antwoord van FatFace - KELSO
Good morning Steve
Thank you for taking the time to leave your review. I am sorry to hear that you didn't have a positive delivery experience. I will be sure to pass your comments to our team for review.
Thank you, LE
Great customer service both online and…
Great customer service both online and in shop.
12 oktober 2024
Antwoord van FatFace - KELSO
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - KELSO
Hello Carol thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff at the Kelso shop are amazing 👏
Staff at the Kelso shop are amazing 👏.
The service I received on Thursday the 22nd of August was excellent.
Both ladies were great and gave me helpful honest advice. Great shop highly recommend 🥰
22 augustus 2024
Review zonder uitnodiging
Antwoord van FatFace - KELSO
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Jane was very good when I bought my shirt today, engaging my wife and I in conversation. Customer service is such an important aspect of customer experience. Great job!
Jane was very
10 augustus 2024
Review zonder uitnodiging
Antwoord van FatFace - KELSO
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Really helpful staff
2 juni 2024
Antwoord van FatFace - KELSO
Hello James,
Thank you for sharing your recent experience in our Kelso store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Kelso
The store helped my track down a pair of trousers, had to order online.
On picking up my parcel the manager remembered me and our previous conversation regards trying to find clothes that id be comfortable in at work. We had a great conversation about the trials of getting older. We went around the store looking for solutions for work wear.
Today i wore my new trousers, then realised i was also wearing an old fatface denim jacket ( a little snug now) and using my all time best buy from fatface…a large brown leather shopper bag that i got many years ago from kelso. Thank you for creating quality leather products.
I also have an old pair of sandals which need resoling as the leather is too good to throw them out.
I will continue to shop at kelso, not just as its my local store…the whole team as great. Thank you
22 mei 2024
Antwoord van FatFace - KELSO
Good afternoon, Karen.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Kelso store.
Take care, JB
Shop easy to navigate
Shop easy to navigate. Staff friendly and courteous.
3 mei 2024
Review zonder uitnodiging
Antwoord van FatFace - KELSO
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - KELSO
Hello Lynda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very convenient
Good quality clothing, easy purchase online and quick pick-up from local Fat Face store.
16 april 2024
Antwoord van FatFace - KELSO
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality, and our click and collect service. We hope you love your order!
Take care.- GM
Excellent service from Kelso store
Excellent service from Kelso store. What a friendly happy store always attentive.
1 april 2024
Antwoord van FatFace - KELSO
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
What lovely staff in Kelso Fat Face
What lovely staff in Kelso Fat Face! Always happy to help and advise and to look for other sizes.
Thank you, my day was made brighter for shopping with you ✨️ 💛
19 december 2023
Review zonder uitnodiging
Antwoord van FatFace - KELSO
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Good support in the store
Good support in the store, complicated ordering, online could go to the store but if the store ordered it had to go to my address
25 november 2023
Antwoord van FatFace - KELSO
Hello Caroline
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality products and great prices
Quality products and great prices - and great choice! Helpful & professional staff. Kelso is fortunate to have Fat-Face in the Square!
24 november 2023
Antwoord van FatFace - KELSO
Good afternoon, Margaret.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Kelso store.
Take care, JB
FatFace promotions have real winners.
I have 3 young grandchildren and I regularly buy their birthday and Christmas presents from FatFace in a small town shop in the Scottish Borders. This year I was lucky enough to win a £500 gift voucher in a company promotion. We all got new winter clothes. Real people do win these promotions by registering online. It couldn't have come at a better time. Thankyou FatFace.
9 november 2023
Antwoord van FatFace - KELSO
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased to read that you are happy with your new Winter clothing. I hope you continue to love our brand as much as we do.
All the best, MM
Antwoord van FatFace - KELSO
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Antwoord van FatFace - KELSO
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Antwoord van FatFace - KELSO
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! SK
Efficient service and great product
29 augustus 2023
Antwoord van FatFace - KELSO
Hi Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Online - pick up order
I ordered online to be picked up at my local brunch.
Prompt efficient service.
Very pleasant staff at shop.
31 augustus 2023
Antwoord van FatFace - KELSO
Hi Irene
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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