FatFace - KINGSTON 3 Reviews 166

I had already bought a couple of these Polo shirts but wanted a blue one. I was able to pick one on-line and it was delivered to the shop on time. I had emails to keep me up to date and it was easy to collect it. They couldn't have done anything better.

Very little choice in the Kingston store compared with the old shop which was also more interesting. This shop has no character.

The staff were very helpful. I purchased two sizes and the return process was handled swiftly and efficiently.

Went to Kingston Fat Face yesterday and as always
the staff were so helpful and friendly
Abigail, store manager and Summer made my shopping experience very special
Love this store
Many thanks

It took a week for the item to arrive in store but the staff in store were helpful when I went to collect it.
The bag is lovely and well made, but the design is missing two key features. It would be good to have a small zip pocket on the back, for security. Also, the adjustable piece of the shoulder strap sits on the shoulder so the buckle digs in a bit. It's normally positioned at the bottom end if the strap.

I was pleased with my item and it was delivered fast to the store of I had selected.

Picked up order. Very efficient and service with a smile

Very happy with the items and order was fulfilled faster than estimated, which around Christmas and NY is to be applauded. Thank you!

Great service, items arrived in store in the time scale, great customer service in store, friendly and helpful

I had left my Christmas shopping right until the last minute this year. I had gone into Fat Face to look for clothing for my husband and was rifling through t-shirts looking for a 3XL when Abigail spotted me trying to find the size and kindly asked whether she could help. Moments later she had helped me to order a 3XL and 4XL in two t-shirts. She clearly spotted the look of desperation on my face and was savvy enough to notice that I couldn't find the size that I was looking for. I also returned to the store for a second time, to make a second order, where Abigail once again helped this desperate Christmas shopper to order a sweatshirt in 3XL and 4XL.

It's the first time I have shopped in Fat Face and, despite the store being incredibly busy on the last Sunday before Christmas, Abigail was more than happy to help, proactive in asking if I needed help and then deftly went through the ordering process for the items I had selected.

She is a fantastic asset to the store and I returned after Christmas on 29/12/25 to both refund the duplicate items but also to tell the store manager about the great service from Abigail. I hope she receives an acknowledgement and/or a staff bonus.

Having never shopped in Fat Face before, it is likely I will be shopping there more often down to the service received at the Kingston branch.

Easy to order via the website.
My order arrived on time and I was kept informed all the way through either by email or text.
Loved the boot , unfortunately the boot didn’t love me 😢
The assistant at the store in Kingston was kind and helpful when I retuned the order. Thanks

Very polite and professional staff. Quick and friendly till service experience.

I ordered a black cotton dress. It’s perfect. I love the style, it fits well, it’s beautiful.

Easycto navigate website. Choosing the store which I could collect from.

Collected slippers from the Kingston shop today. The woman who served me had absolutely no customer service skills whatsoever. Rude attitude. No eye contact. Very abrupt when I showed the incorrect email.

The girl who bought my parcel out was so different but also spoken to abruptly by this woman.

I had an issue with a jacket and the staff at the Kingston branch could not have been more sympathetic and helpful. They went out of their way to put me in touch with the right person to talk to and were very patient when I returned with a resolution to the issue. It wasn't quite the resolution I wanted, but it was entirely my fault for purchasing the item and then not wearing it for a considerable amount of time. It's rare that staff are prepared to go that extra mile to help a customer and this was certainly the case in my experience.

a friend was wearing one of your summer scarves and I admired it, bought on line, had it delivered to a store that I was going to be near the next day, and collected it as per easy instructions. Very pleased with the scarf and with the collection point.