Great customer service from Archy at Macclesfield FatFace. Went in to buy a dress I had seen a few weeks ago despite my very hazy description Archy worked out which one it was and ordered it for me.... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
not impressed. usually staff are very helpful. young looking girl with brown n blonde hair just stood behind cash desk too busy chugging her drink /stuffing her face to bother about customers. used... Toon meer
Bedrijf heeft geantwoord
I ordered some fluffy socks online, selecting in store collection. This was a first for me, the store collection option bit. I am well versed in the ordering of socks. I received an email, notifying... Toon meer
Bedrijf heeft geantwoord
I love Fatface, a lot of my wardrobe is from there. In fact, most days I’m wearing at least one item of Fatface clothing! I recently bought one of the fur coats in the sale and it’s so beautiful, I lo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
1/3 Mill Street, SK11 6NA, Macclesfield, Cheshire, Verenigd Koninkrijk
- 01625 422307
4,7
Uitstekend
150 reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Friendly staff
I found ordering my item straightforward. The staff in the Macclesfield shop which is where I collected my item from are always so welcoming and friendly
7 november 2023
Antwoord van FatFace - MACCLESFIELD
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Exceptional service from staff at…
Exceptional service from staff at Macclesfield store
4 november 2023
Antwoord van FatFace - MACCLESFIELD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Macclesfield store
Friendly and helpful staff in the Macclesfield shop when I collected my order
23 oktober 2023
Antwoord van FatFace - MACCLESFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Antwoord van FatFace - MACCLESFIELD
Hi Daniel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very DatisPlaced my order was very…
I Placed my order online which was very easy. My order was delivered in store as I requested within a few days. The item exceeded my expectations. I am a very satisfied customer. Thank you.
22 oktober 2023
Antwoord van FatFace - MACCLESFIELD
Hi Chris
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality clothes
Great clothes, with emphasis on quality. Most of my wardrobe is FatFace. In recent years the sizing can be a little frustrating however a fantastic order and return process (I have a branch 15 minutes walk from home) make multiple size purchases more straightforward.
17 oktober 2023
Antwoord van FatFace - MACCLESFIELD
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Macclesfield Store
The staff at the Macclesfield store were really friendly and asked if I would like to try on my item in the changing room in store. Never been asked this before. I did have to return my item and again the staff very friendly and explained the refund process to me.
16 oktober 2023
Antwoord van FatFace - MACCLESFIELD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Easy to order and try on in the shop
16 oktober 2023
Antwoord van FatFace - MACCLESFIELD
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Excellent customer service at the…
Excellent customer service at the Macclesfield branch
14 oktober 2023
Antwoord van FatFace - MACCLESFIELD
Good morning Gina,
Thank you for your 5* review regarding your recent visit to our Macclesfield store. It is great to read such positive comments regarding our lovely store crew.
Have a lovely day! LB
Easy purchase
Excellent staff assistance when I initially received my cardigan and it was the wrong size . They reordered and replacement arrived within 3 days.
7 september 2023
Antwoord van FatFace - MACCLESFIELD
Hello, thank you for your 5* review regarding your recent purchase. It's great to hear such positive feedback about our lovely crew. We hope you look forward to shopping with us in the future. Take care – LB
Antwoord van FatFace - MACCLESFIELD
Hello Emma
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful staff ,friendly and nice…
Very helpful staff ,friendly and nice shop love my purchase
Thank you
26 augustus 2023
Review zonder uitnodiging
Antwoord van FatFace - MACCLESFIELD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Friendly shop staff
Customer service is friendly and helpful
Good reductions in the sales
12 augustus 2023
Antwoord van FatFace - MACCLESFIELD
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Antwoord van FatFace - MACCLESFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Happy customer
I am very happy with the top I ordered. I like the FatFace quality and the styles many of which are available in different colours. I opted for click and collect to my local store which went smoothly.
6 augustus 2023
Antwoord van FatFace - MACCLESFIELD
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Really helpful and friendly
21 juli 2023
Antwoord van FatFace - MACCLESFIELD
Thank you for your 5* review regarding your recent visit to our Macclesfield store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
The staff were so lovely and attentive
The staff were so lovely and attentive. Couldn't have asked for anything better.
11 juli 2023
Antwoord van FatFace - MACCLESFIELD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Very helpful staff
I recently visited your store in Macclesfield. It was a chance visit and was due to meet with friends however in thd short time I had the 2 ladies were so helpful. One was wearing a dress I really liked and they out it yo one side do I could try it later. Unfortunately I didn't get back in time but the help thd staff gave in store gave me the confidence to order it online which I definitely would not have done without seeing it on and feeling the material. So ladies thank you so much and sorry I didn't get back in time but it was you who so the dress to me.
23 juni 2023
Antwoord van FatFace - MACCLESFIELD
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
The Macclesfield branch very helpful
The Macclesfield branch didn't have my size of chosen shirt in stock but Wendy couldn't have been more helpful finding an odering the correct size on line for me. Much appreciated
9 juni 2023
Review zonder uitnodiging
Antwoord van FatFace - MACCLESFIELD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
My wife bought jeans in the sale
My wife bought jeans in the sale. She is very pleased with them, great fit and a good price!
28 april 2023
Antwoord van FatFace - MACCLESFIELD
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.