not impressed. usually staff are very helpful. young looking girl with brown n blonde hair just stood behind cash desk too busy chugging her drink /stuffing her face to bother about customers. used... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
A great Customer experience, primarily due to the very friendly and helpful staff member who assisted me. The products purchased were of the normal high standard although the pricing is quite high com... Toon meer
Bedrijf heeft geantwoord
I ordered some fluffy socks online, selecting in store collection. This was a first for me, the store collection option bit. I am well versed in the ordering of socks. I received an email, notifying... Toon meer
Bedrijf heeft geantwoord
I love Fatface, a lot of my wardrobe is from there. In fact, most days I’m wearing at least one item of Fatface clothing! I recently bought one of the fur coats in the sale and it’s so beautiful, I lo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
1/3 Mill Street, SK11 6NA, Macclesfield, Cheshire, Verenigd Koninkrijk
- 01625 422307
4,6
Uitstekend
157 reviews
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Really nice shop
The staff here are always friendly and (seem) happy every time we go in.
Shop is only small, so more space would be good, but it's always a pleasure to visit.
2 januari 2024
Antwoord van FatFace - MACCLESFIELD
Hello Rachel
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Really helpful and friendly staff.
30 december 2023
Antwoord van FatFace - MACCLESFIELD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Quick delivery and all items present in…
Quick delivery and all items present in parcel. Had to return one item (ordered two sizes of one item to chose best fit). Returned to store - really simple and quick. Money was refunded immediately- I was impressed! 😊
29 december 2023
Antwoord van FatFace - MACCLESFIELD
Hello Danielle
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fluffy socks online order with in-store collection
I ordered some fluffy socks online, selecting in store collection. This was a first for me, the store collection option bit. I am well versed in the ordering of socks.
I received an email, notifying me of the successful sock in-store delivery. I travelled to the store and the email was absolutely true. The socks were indeed there, boxed no less! I collected the box, and drove home, reflecting on whether I’d be asked to review the experience on Trust Pilot. It’s funny how things turn out.
2 december 2023
Antwoord van FatFace - MACCLESFIELD
Good afternoon, Ian.
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Good quality clothing
Good quality clothing, perfect fit,whatever I buy, great staff, always willing to help
23 november 2023
Antwoord van FatFace - MACCLESFIELD
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Good efficient service once again.
20 november 2023
Antwoord van FatFace - MACCLESFIELD
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Grrat quality amazing staff
20 november 2023
Antwoord van FatFace - MACCLESFIELD
Hello Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly staff
I found ordering my item straightforward. The staff in the Macclesfield shop which is where I collected my item from are always so welcoming and friendly
7 november 2023
Antwoord van FatFace - MACCLESFIELD
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Exceptional service from staff at…
Exceptional service from staff at Macclesfield store
4 november 2023
Antwoord van FatFace - MACCLESFIELD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Macclesfield store
Friendly and helpful staff in the Macclesfield shop when I collected my order
23 oktober 2023
Antwoord van FatFace - MACCLESFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Antwoord van FatFace - MACCLESFIELD
Hi Daniel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very DatisPlaced my order was very…
I Placed my order online which was very easy. My order was delivered in store as I requested within a few days. The item exceeded my expectations. I am a very satisfied customer. Thank you.
22 oktober 2023
Antwoord van FatFace - MACCLESFIELD
Hi Chris
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality clothes
Great clothes, with emphasis on quality. Most of my wardrobe is FatFace. In recent years the sizing can be a little frustrating however a fantastic order and return process (I have a branch 15 minutes walk from home) make multiple size purchases more straightforward.
17 oktober 2023
Antwoord van FatFace - MACCLESFIELD
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Macclesfield Store
The staff at the Macclesfield store were really friendly and asked if I would like to try on my item in the changing room in store. Never been asked this before. I did have to return my item and again the staff very friendly and explained the refund process to me.
16 oktober 2023
Antwoord van FatFace - MACCLESFIELD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Easy to order and try on in the shop
16 oktober 2023
Antwoord van FatFace - MACCLESFIELD
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Excellent customer service at the…
Excellent customer service at the Macclesfield branch
14 oktober 2023
Antwoord van FatFace - MACCLESFIELD
Good morning Gina,
Thank you for your 5* review regarding your recent visit to our Macclesfield store. It is great to read such positive comments regarding our lovely store crew.
Have a lovely day! LB
Easy purchase
Excellent staff assistance when I initially received my cardigan and it was the wrong size . They reordered and replacement arrived within 3 days.
7 september 2023
Antwoord van FatFace - MACCLESFIELD
Hello, thank you for your 5* review regarding your recent purchase. It's great to hear such positive feedback about our lovely crew. We hope you look forward to shopping with us in the future. Take care – LB
Antwoord van FatFace - MACCLESFIELD
Hello Emma
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful staff ,friendly and nice…
Very helpful staff ,friendly and nice shop love my purchase
Thank you
26 augustus 2023
Review zonder uitnodiging
Antwoord van FatFace - MACCLESFIELD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Friendly shop staff
Customer service is friendly and helpful
Good reductions in the sales
12 augustus 2023
Antwoord van FatFace - MACCLESFIELD
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
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