Very easy ordering (and returns). Great selection of clothing etc. in nice styles and sometimes ethical fabric. The staff in the morpeth store (which i visit often!) are very friendly and helpful whic... Toon meer
Bedrijf heeft geantwoord
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Good customer relations. Pleasant staff. Ease of ordering and returning items. My only complaint would be lack of short fitting trousers and dresses. What you do get in disappears like snow off a d... Toon meer
Bedrijf heeft geantwoord
Decided to return items to store. Assistant asked me to look around while I waited for return to be processed as “it would take some time”. I did look around in the store, of ALL stock there were... Toon meer
Bedrijf heeft geantwoord
Purchased 2 items online size L but felt tight. Returned them to my local store in Morpeth. One item straight exchanged for XL, fitted perfectly. I rec'd a refund and the store ordered me a replace... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit 9 Sanderson Arcade, NE61 1NS, Morpeth, Northumberland, Verenigd Koninkrijk
- 01670 505140
4,8
Uitstekend
137 reviews
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Antwoord van FatFace - MORPETH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Returned items due to size no problem…
Returned items due to size no problem and even ordered different size and organised delivery to home really helpful staff
11 juni 2023
Antwoord van FatFace - MORPETH
Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – CD
Quality of goods and great customer…
Quality of goods and great customer service at both York and Morpeth outlets
11 juni 2023
Antwoord van FatFace - MORPETH
Hi Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Decided to return items to store
Decided to return items to store. Assistant asked me to look around while I waited for return to be processed as “it would take some time”. I did look around in the store, of ALL stock there were 2 size 20s and no sizes larger than that.
It’s no good doing an inclusive larger size if they never appear in store.
Went next door to Sea salt Cornwall who had a huge range of 22-24’s and bought lots in there.
Shame about Fat face not catering for us larger girls. 🤔
Also why does it take so long for a refund when goods are returned to store (apart from the obvious) more interest for the company £
21 mei 2023
Antwoord van FatFace - MORPETH
Thank you for taking the time to review. We really do appreciate your feedback regarding our size availability in our stores/online. We are proud of being able to offer the size ranges that we do, and we have received such positive feedback from our customers about using a diverse range of models.
However, with this in mind, we do recognise that we need to ensure that we can make these sizes available to all of our customers, all of the time and as such are working very hard behind the scenes to make this happen across all of our shopping channels.
I am really happy to say that we have now started our Click and Collect service so that sizes/ online exclusives can be ordered online with free delivery to store, and then collected and tried on whilst you are there. This then gives you the option of returning any items there and then that aren’t suitable.
Thank you again for your feedback and please be assured that I have passed this on to all relevant departments. CD
Very and helpful staff
Very and helpful staff, nothing was a problem. Even helped me to order online the items that wasn’t in store.
Summer clothing to my taste have bought various items and birthday presents.
12 mei 2023
Antwoord van FatFace - MORPETH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Fast delivery and easy returns to shop…
Fast delivery and easy returns to shop if need to return any items.
9 mei 2023
Antwoord van FatFace - MORPETH
Hi Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The staff are helpful and friendly
7 mei 2023
Antwoord van FatFace - MORPETH
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! Your feedback will be shared with our wonderful team 🥰- RS
Easy ordering and quick delivery
27 april 2023
Antwoord van FatFace - MORPETH
Hi there,
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our service.
Have a lovely day!
Take care, SK
Antwoord van FatFace - MORPETH
Hello Morag, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Antwoord van FatFace - MORPETH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Happy Customer
Easy to order online and return one of the items. I took my return item to the shop and as usual they were helpful and lovely.
I returned item yesterday on the 5th of April.
26 maart 2023
Antwoord van FatFace - MORPETH
Hi Mia,
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our service.
Have a lovely day!
Take care, SK
Antwoord van FatFace - MORPETH
Thank you for your review! We are pleased to hear that you are happy with your order. - RS
Very pleased with my kimono good…
Very pleased with my kimono good colours and liked by everyone who has seen it
30 september 2022
Antwoord van FatFace - MORPETH
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Excellent customer service
30 augustus 2022
Antwoord van FatFace - MORPETH
Hi Barbara, Thank you for your 5 star review. Have a lovely rest of your day! - ES
FatFace sale
FatFace sale - the gilet I wanted was available online but out of stock in the store nearest to me (Morpeth). I wasn't sure which size I needed, despite using the online checker. The very helpful lady at Morpeth (manageress?) suggested I buy both a Medium and a Large, then bring the unwanted one back to her for a full refund (no return postage, obviously. Worked perfectly and I'm very pleased with my purchase. (The online size checker was wrong, incidentally. It had suggested Medium whereas I actually needed Large.)
26 augustus 2022
Antwoord van FatFace - MORPETH
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
These are the best jeans I've worn in a…
These are the best jeans I've worn in a long time,so comfortable, lovely fit,lovely colour would highly recommend them.
17 augustus 2022
Antwoord van FatFace - MORPETH
Hi Paula, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality and great service.
20 juli 2022
Antwoord van FatFace - MORPETH
Hi Jon
Thank you for your positive comments and awarding us 5 stars. Look forward to you shopping with us again in the future. MJ
Really fast delivery 😀
4 juni 2022
Antwoord van FatFace - MORPETH
Hi Patricia,
Thank you for your 5* review. Have a great day! Many thanks-AB.
I've had three purchases was very…
I've had three purchases was very pleased with my items and how quickly delivery was five 🌟
30 mei 2022
Antwoord van FatFace - MORPETH
Hello Anne
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Speedy delivery
Order arrived very promptly which was great. The blouse was lovely & very well made, an absolute bargain ar 1/2 price. Sadly it didn’t suit me so I returned it to my local Fat Face store in Morpeth were the staff are always lovely.
20 mei 2022
Antwoord van FatFace - MORPETH
Hi Chris,
Thank you for leaving us your 5 star review.
I am pleased to read that your online shopping experience was a positive one but I'm sorry it wasn't exactly what you were looking for. If there is anything that we can support you with in the future, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Hope to see you again soon!
Take care, LA
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