The customer service i received from who i think was the manageress was exceptional. After finding a dress I loved and trying it on i found it to be too long in the body and was gutted. The lovely lad... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieSU7 Monument Mall, 10 Blackett Street, NE1 7AJ Newcastle upon Tyne, Tyne & Wear, GB
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Lees wat reviewers zeggen
I like Fatface. It’s a shame some stores have closed. Newcastle still going though - bought a lovely jumper. Due to the material and style, I didn’t notice the hole in it until back home. Not returni... Toon meer
Bedrijf heeft geantwoord
I give 5 stars because I've been a customer of Fatface for years and never had a bad experience. I was a little disappointed this season because of the lack of chinos and linen trousers. Maybe I'm g... Toon meer
Bedrijf heeft geantwoord
Ordering was easy and dress was available for collection much earlier than expected. Hadtle free experience. Bought the same dress last year in different colour/pattern, quality of this year's dress... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
SU7 Monument Mall, 10 Blackett Street, NE1 7AJ, Newcastle upon Tyne, Tyne & Wear, Verenigd Koninkrijk
- 01912 304259
4,8
Uitstekend
220 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent product
The bag was great and exactly as described. My wife is happy to have it as a nice gift.
7 juni 2025
Antwoord van FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Comfortable good fit clothing
I was in store today, I got what I was looking for in my size,the sales assistant was really nice I would shop here again.
4 juni 2025
Review zonder uitnodiging
Antwoord van FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Please don’t change Fat Face clothing now it’s owned by Next
Beautiful shop space in old building. Staff fantastic…. Relaxed, happy, helpful, pleasant.
Great clothes, hoping they don’t change following the Next takeover.
28 april 2025
Antwoord van FatFace - NEWCASTLE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Staff very helpful and friendly
29 april 2025
Antwoord van FatFace - NEWCASTLE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Staff are always helpful and friendly…
Staff are always helpful and friendly and shop is always clean and well stocked.
25 april 2025
Antwoord van FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! CM
Purchased online & collected in store
Ordered and paid for item online and arranged to collect from my nearest store. I was kept up to date on my order by email and notified when it was available to collect. Popped into store and collected item with no delays.
27 maart 2025
Antwoord van FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon!
LE
Great at collection
They were very understanding of indecision in buying and very patient for my purchase before collection.
28 maart 2025
Antwoord van FatFace - NEWCASTLE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Great!
Easy to order, free collection in store. Great quality, sustainable clothes. Staff are always helpful.
19 maart 2025
Antwoord van FatFace - NEWCASTLE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Easy online ordering process and…
Easy online ordering process and emailed with relevant updates on the progress of my order. Polite and helpful staff when collecting from shop.
24 maart 2025
Antwoord van FatFace - NEWCASTLE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Beautiful hoodie fantastic quality for…
Beautiful hoodie fantastic quality for the price really warm and true to size I had a medium and fits purfect well done to fatface definitely will be buying from you again and it was delivered to me the next day
13 maart 2025
Antwoord van FatFace - NEWCASTLE 2
Good afternoon,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
Loved the quality of the clothes and…
Loved the quality of the clothes and ordered on line and collected from store. Staff very friendly.
5 maart 2025
Antwoord van FatFace - NEWCASTLE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
Able to pick up within a day from store.
20 januari 2025
Antwoord van FatFace - NEWCASTLE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I really like my cord skirt
I really like my skirt, good fit for a curvy woman. Fat face do cater for all shapes and sizes!
Quality of their clothing is also a pull for me.
17 november 2024
Antwoord van FatFace - NEWCASTLE 2
Hi Grace
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality as usual from Fat Face
29 oktober 2024
Antwoord van FatFace - NEWCASTLE 2
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - NEWCASTLE 2
Hello Anne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely bag, terrible delivery service
Lovely bag
Very much let down by the delivery experience
They use Royal Mail who made 0 attempts to deliver, just held the parcel at the (not so!) local sorting office that is only open 0800-1000 in the week.
Called Fat Face customer service and there was nothing they could do but wait for the parcel to come back. Emailed Fat Face a complaint and never heard back
I called Royal Mail and mysteriously the parcel turned up within half an hour.
9 september 2024
Antwoord van FatFace - NEWCASTLE 2
Good morning Kate,
Thank you for taking the time to leave your review.
I am sorry to hear that you have had a poor delivery experience, this isn't what we like to hear.
I will be sure to pass your comments to our contact within Royal Mail, to help improve delivery experiences moving forward.
Thank you, LE
Perfection!
Everything about fatface online is perfection. No hassle at all. Thoroughly recommend them to everyone.
27 augustus 2024
Antwoord van FatFace - NEWCASTLE 2
Hello Catherine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality & sizing
Good quality & sizing. Always a style for the seasons.
+ friendly staff
16 augustus 2024
Antwoord van FatFace - NEWCASTLE 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Item was exactly as described and…
Item was exactly as described and shown. Delivery for collection at store was quick. Collection was easy - ID and confirmation email required - and staff were friendly and pleasant
20 augustus 2024
Antwoord van FatFace - NEWCASTLE 2
Hello Angela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order from the website
Easy to order from the website. Kept informed of delivery date. Clothing is good quality. Like that some items are offered with short length.
Staff in Newcastle store were helpful and friendly.
16 augustus 2024
Antwoord van FatFace - NEWCASTLE 2
Good morning Dawn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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