Ordering process and delivery to store excellent as always. The shorts themselves were good quality but just a bit too small. My normal size 10 were out of stock online, but after reading other review... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered online, collected from branch (Reading) - very quick service, excellent discount in the sales, garment (Waffle Henley top size M) fits perfectly.
Bedrijf heeft geantwoord
I highly rate fatface clothing but was dissapointed after my visit to the Reading store today. I bought a couple of items at the til but the person serving had a completely blank attitude when serving... Toon meer
Bedrijf heeft geantwoord
Retail can often be disappointing but not here!!! Trying to find a dress (one I have already in a different print which was out of stock online). Bracknell store were perfect on the phone- very helpfu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
123 Broad Street, The Oracle, RG1 2BD, Reading, Berkshire, Verenigd Koninkrijk
- 01189 568787
4,6
Uitstekend
146 reviews
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Antwoord van FatFace - READING 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that you're happy with your purchase and delivery service. Take care -SK
Great quality clothing
I always buy my shirts from FatFace. Great quality and excellent choice of designs. Helpful staff in my local branch in Reading.
7 september 2023
Antwoord van FatFace - READING 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! It's great to receive such lovely feedback about our store staff, too! Take care – LB
Denim jacket
I didn’t receive a confirmation of my order but when I queried this it was corrected immediately. I collected my jacket!and the salesman in the shop was friendly, professional and helpful.
I am delighted with the jacket.
12 september 2023
Antwoord van FatFace - READING 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Antwoord van FatFace - READING 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Antwoord van FatFace - READING 2
Hello Joanne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
very good service
very good service, friendly and efficient, got what we want.
24 augustus 2023
Review zonder uitnodiging
Antwoord van FatFace - READING 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Ashley Best Assistant …
Very good assistant in the shop bless him for past 2 days Monday 21st and 22nd august he manage the shop own his own but really good customer service , his name Ashley store 70204 Reading, I bought Jayden coastal dress which came on the Till £40 but late in the evening when I was on FF website this dress was prized at £35? So this morning I rung the store and someone was going to get back to me
12 augustus 2023
Antwoord van FatFace - READING 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
So pleasant helpful staff in Reading…
So pleasant helpful staff in Reading FF, thank you to them
11 augustus 2023
Antwoord van FatFace - READING 2
Hello Ian
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy to order online and then pickup at…
Easy to order online and then pickup at local store. Staff friendly and helpful.
12 augustus 2023
Antwoord van FatFace - READING 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. - RS
FatFace Reading
Recently ordered online and was happy that Click & Collect is available again which is very convenient for me.
Staff are always welcoming and helpful in this branch. Just hoping they extend their opening hours till 6pm. Thanks.
7 augustus 2023
Antwoord van FatFace - READING 2
Thank you for leaving us a review. We're so pleased to hear Click and Collect works for you! - RS
Great service
Great service, excellent knowledgeable team. Nothing is too much trouble.
4 augustus 2023
Antwoord van FatFace - READING 2
Good Morning Jacky, Thank you for your feedback regarding your trip to the Reading store. It is so wonderful to read such lovely feedback! Have a great day! - JW
Antwoord van FatFace - READING 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Boys Great Jeans
I purchased some jeans for my son. The process was easy and the jeans arrived very swiftly. As I have found with Fatface other children’s clothing, it is very good quality so I would definitely recommend it.
19 juli 2023
Antwoord van FatFace - READING 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
Going The Extra Mile
I visited Fatface in Reading to purchase a skirt which I wanted to buy using a one 4 all high street gift voucher that I thought had £20 on. But when the assistant put it through it declined. I was sure it still had money on it even though I knew it was a year and a half old so I just thought I must have made a mistake. A second assistant came over to ask what the issue was and then promptly looked up the gift card website and put the card number in to find that it did have a balance of £19.20 on which is why it didn't go through as you have to input the exact amount. Turns out once those cards are 18 months old they start to take 80p off the amount each month. These two assistants could not have been more helpful and went the extra mile and saved me £19.20 as the reality is I would have chucked the card in the bin thinking I had made a mistake. Absolute prime example of what good customer service is and a credit to the company.
24 juni 2023
Review zonder uitnodiging
Antwoord van FatFace - READING 2
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Excellent quality shorts but I ordered…
Excellent quality shorts but I ordered the wrong size online. I took them back to the store in Reading and they refunded me with no issue. I then reordered online in the correct size and the shorts are perfect.
24 juni 2023
Antwoord van FatFace - READING 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Fat face just for skinny men?
Fat face just for skinny men? An opportunity missed, sack the Buyer. As a larger, (fat man), I wanted 3 pairs of 44 regular shorts. M&S got my trade - very good ones too as Fat face only cater for skinny ‘gits’!
Come on guys! Think! Otherwise your kit is up to date and colourful. Our buys are of good quality and your staff excellent. Unfortunately, I have a medical reason for my larger waist but this ‘old boy’ will be back!
Have a good year.
28 juni 2023
Review zonder uitnodiging
Antwoord van FatFace - READING 2
Good Morning Peter,
Thank you for taking the time to provide us with your feedback. I apologise that the correct size was not available in your local store. We range sizes XS - XXXXL on our website fatface.com. Thank you for being a loyal customer of ours and we do hope you enjoy shopping with us in future.
Have a great day - KS
The staff are always very pleasant
The staff are always very pleasant. Clothes are a good fit, well made and stylish
10 mei 2023
Antwoord van FatFace - READING 2
Hello Jessica
Thank you for your review.
I am so pleased to hear of your recent experience in our Reading store.
I will ensure that this is passed onto the crew members involved.
EP
Very good quality and lovely design
Very good quality and lovely design. Always been a fan of Fatface for kid’s wear.
1 mei 2023
Antwoord van FatFace - READING 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great place to shop
Couldn't find my size but staff was really friendly and kind. They explained how to order online and wrote down coat details which made my online shopping fast and easy. Happy with interaction with your staff and with my online shopping that arrived before it was due and of course with my new coat! :) Thanks!
26 april 2023
Antwoord van FatFace - READING 2
Good Afternoon Sarah
Thank you for your recent review.
I am so pleased to hear of your recent experience in our Reading store. Please be assured that this will be passed onto the crew members involved for you.
EP
I ordered a checked shirt
I ordered a checked shirt, washed it when I got back, and the whole shirt is crinkled. Not creased.
I have never had that happen to a shirt before.
26 april 2023
Antwoord van FatFace - READING 2
Hi There, thank you for taking the time to leave your review.
I am sorry to hear that the item wasn't as expected. Please send this one back with your free returns label enclosed in your parcel. LE
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