FatFace - TOTNES Reviews 144

I recently visited the FatFace store in Totnes to buy jeans. I found the staff, Caroline and Lydia incredibly helpful. Great cloths, great service, in a beautiful town. Wonderful. Thank you.

Easy to order and collect from my friendly, local store
Always great quality
Thanks for your petite range! No shortening needed!

Happy with the cardi that I had seen in store.
I am lucky to have a nearby store to collect from. I previously had sale items that never arrived with a courier. So I prefer to pick up. Staff in Totnes are always friendly.

I’d like to say a very big thank you to Sam and Caroline at fat face totnes for their help when doing an exchange of a jumper and advice on a coat that I seen on line.
Found them very helpful and friendly thanks again
Jean

Very slow to get items to store, siz3 12 looks like a 14 but store staff Totnes amazing as always

I was very impressed by the clothes and the service I got from Caroline in Fatface , Totnes today. The new season clothes look great and I was made to feel welcome.

the service was excellent, very helpful and friendly

Lydia was awesome and incredibly helpful. An overall pleasant experience

We popped into FatFace in Totnes on the spur of the moment. We're regular FF customers but it was nice to have a browse at our leisure whilst on holiday. We were made to feel very welcome by both Kate and her colleague who were working in the store that day. We had our 2 Labradors with us and the ladies were mortified that they'd run out of dog treats so Kate ran up the road to replenish stocks! Kate answered some questions I had about out of stocks and was very knowledgeable. Both ladies were extremely helpful. We left the store with some lovely unplanned purchases and two happy Labs!

On a wet day in Totnes wandered into the shop to shelter and was greeted warmly by Caroline who couldn’t have been more helpful. She showed me all of the cardigans available, took me to the disabled changing room and fetched another in the size up so I could compare. Friendly and helpful, thank you :)

Good communication and delivery
Easy returns if needed

Purchased a black hoody in Totnes fat face.
Excellent friendly helpful and efficient service from both Caroline and Lisa. Will shop there again.

Exemplary service from staff at the Totnes store after a mix up over a click and collect delivery.
Really helpful and with ready smiles.
Thank you.

Fabulous customer service today in Totnes. Levi was extremely helpful. Looked for the item in the store and out the back and online and eventually found the item hidden in the back of the store...so happy 'Thank You' Outstanding customer service so refreshing these days!
love Totnes store will always travel there and visit

I visited the Totnes store today , looking for a birthday present for my mother.

I just wanted to say a massive thank you to Kate for taking the time to help me choose , and my mother loves it !

Would recommend this store to anyone

I had to return a coat that unfortunately had a fault , the staff, Caroline and Levi at the Totnes branch of Fatface were extremely helpful and managed to find a replacement very swiftly without any problems. Top marks to them !

Very polite staff, they encouraged me to try on my new coat before leaving the store, it was a great fit and lovely colour.

Great service at Fatface Totnes. I was trying on dresses for a wedding and I had no idea what suits me or what to buy. All three assistants, Kate, Lauren and Millie were helpful, complimentary and provided the type of good old fashioned service that makes shopping on the high street such a pleasure. Thank you ladies. And I was very pleased with my dress and cardi and got positive reactions!!

I decided to have a shopping day out in Totnes. The first shop I went to was FatFace. As soon as I entered the shop staff said "Hello" which was nice. I've been into this branch many times, staff are always friendly and approachable nothing is too much trouble. the displays are well set out. I purchased the lovely Paige shirt. At checkout I asked about Bluelight discount and was surprised to be told I would receive 20% discount. A special Thank you to Lauren and Kate, good customer service. Well done!

Visited the Totnes store today and was greeted by very friendly and helpful lady called Kate. She helped me choose some different styles to try on and was very professional throughout. Although I didn't end up buying anything, I felt very welcomed and not pressured. Great to find there's still some people with excellent customer service. I will definitely be back!