Such a wide selection for men and women, and everything I have bought lasts for years so is a good investment. On our last visit the assistant was so friendly and helpful and she deserves a special me... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The charming young, male customer service adviser who ACTIVELY took an interest in my request, then went to the back of the shop to find exactly the item I had seen previously. I ended up... Toon meer
Bedrijf heeft geantwoord
Staff at this store are always helpful and cheerful. Cloths bought are of a good quality and sizing is accurate. Buying online the website is well designed and clothing displayed well on the models. V... Toon meer
Bedrijf heeft geantwoord
Ordered slippers online for myself and my daughter ordered one of the pairs in a size that was too small. Took them back to my local store who handled the return and within two daysthe return had been... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit 1A Marriotts Walk, OX28 6GW, Witney, Oxfordshire, Verenigd Koninkrijk
- 01993 708743
4,7
Uitstekend
97 reviews
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Easy to use online services
Easy to use online services.
I collected my item from local store and the staff were friendly and efficient
19 april 2023
Antwoord van FatFace - WITNEY2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience in our Witney branch and we look forward to welcoming you back soon. Take care, BP
Antwoord van FatFace - WITNEY2
Thank you so much for your review! I am so glad to hear you had a great experience in store. Thank you for taking the time out to leave your feedback. - EB
Very efficient service
Very efficient service. Ordered online, tried clothing in store, returned items not required and refund made. No hassle, no fuss.
26 maart 2023
Antwoord van FatFace - WITNEY2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new purchase and that this arrived quickly for you. I am pleased to read that you found our returns and refund process quick and efficient. I hope you continue to enjoy your shopping experience with us.
Take care, MM
We attended Witney fatface on Saturday…
We attended Witney fatface on Saturday to see if our order had arrived as our Grandson was up for the weekend and it was a present for him, the male store assistant went to check and came back and said it hadn’t arrived, we then received a text today Tuesday reminding us to collect our parcel. We had not received a text saying it was in. Spoke to lady who remembered the item coming in last Thursday, two days before your assistant said it wasn’t there. We now need to go to Andover to give our Grandson his present. Not the best service I think you will agree. Regards Edwin.
27 maart 2023
Antwoord van FatFace - WITNEY2
Hello Edwin, thanks for taking the time to write a review. I'm really sorry to hear this has happened - I have sent you an email separately to resolve this. All the best, LB
Excellent customer service
Staff at the Witney branch were exceedingly helpful. They were polite, patient and went above and beyond.
18 maart 2023
Antwoord van FatFace - WITNEY2
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Witney store.
Take care, JB
Shopping at FatFace is always a…
Shopping at FatFace is always a pleasure. Great clothing and helpful staff
28 december 2022
Antwoord van FatFace - WITNEY2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
I had to return my order & shop…
I had to return my order & shop attendant was extremely helpful in facilitating this
12 november 2022
Antwoord van FatFace - WITNEY2
Good afternoon, Jo
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Witney store.
Take care, JB
Lovely friendly, knowledgeable staff always very welcoming. The shop always looks immaculate and well stocked
Love FatFace, great clothes, great ethics. The Witney store staff are super-friendly and welcoming and the shop is always immaculate and well stocked.
27 augustus 2022
Antwoord van FatFace - WITNEY2
Hi Fi, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent from shop to online shopping
Excellent from shop to online shopping. The lady (Martha) in the shop went above and beyond to meet my needs. I love the clothing. High quality and all suit my style. Good sales as well.
21 augustus 2022
Antwoord van FatFace - WITNEY2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Really helpful staff in the Witney…
Really helpful staff in the Witney branch- visited just before closing time on 12/7
13 juli 2022
Review zonder uitnodiging
Antwoord van FatFace - WITNEY2
Good afternoon Phil,
Thank you for your 5* review. I am so pleased to read such positive comments about our Witney Store. I will be sure to pass this feedback on to the store.
Have a great day!
Take care, EG
Quick delivery and easy returns…staff always lovely
Quick delivery and easy returns fabulous item
13 juli 2022
Antwoord van FatFace - WITNEY2
Good Afternoon Victoria
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
A small hole Keira Tee
A small hole appeared in a recently purchased Keira SS Organic tee which I showed Bella in my local Witney Store today.
Bella explained how the hole may might have been made, but then listened to me and believed me when I felt it a fault in the material and replaced the t-shirt continuing to be polite and never once made me feel uncomfortable about complaining.
The professional way in which Bella treated me was excellent and will ensure I continue to be a loyal customer; I have shopped in Fat Face, Witney for many years.
15 juni 2022
Review zonder uitnodiging
Antwoord van FatFace - WITNEY2
Good Afternoon Lisa
Thank you for your 5* review.
I am so sorry to hear of the fault that occurred with your T-Shirt. I am so pleased to hear that this was resolved for you in the Witney store, please be assured that I will pass this onto the crew members involved for you.
Have a lovely rest of the Afternoon.
EP
Disappointed in store
The lady I spoke to over the live chat was very helpful and sorted out my issue quite quickly. I was a little disappointed that the woman in store (who seemed like a manager of some form) told me I couldn’t use an e-voucher in store and didn’t attempt to help me just said no it won’t work. I live chatted with someone who then told me I could!
14 juni 2022
Antwoord van FatFace - WITNEY2
Good Morning
Thank you for your review.
I am so sorry to hear of your recent experience in our Witney store. Please be assured that this will be followed up with them.
I am so pleased to hear that we resolved this for you on Live chat.
I hope you have a good day.
EP
Excellent staff
I pop into this store most weeks for a browse before ordering in line ( none of your stores stock many size 6 items). It is always very tidy and well laid out with sufficient space to manoeuvre a pram. I have never met a member of staff who isn’t friendly and courteous. I have heard them assisting other customers with obvious knowledge of their stock. Sadly I have had to make returns and there has never been any problems.
I think both store and staff are a credit to the company.
28 mei 2022
Antwoord van FatFace - WITNEY2
Good Morning,
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours! -KC
Friendly and helpful
Great new stock in the Witney store ready for the Summer wardrobe refresh. Friendly staff ( served by Andrea who acknowledged me when I came in to the store and served me at the till). Tidy changing area.
13 mei 2022
Review zonder uitnodiging
Antwoord van FatFace - WITNEY2
Good afternoon!
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received at our Witney store.
Take care, JB
Antwoord van FatFace - WITNEY2
Good afternoon, Abi
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.
Take care, JB
Bella deserves big praise
I had a faulty water bottle and had not got a receipt. I had submitted my email to a temporary member of staff who is no longer there and she had mis-spelt my surname. The manager - Bella was amazing. She looked back through the till and found my transaction when I bought the bottle so that I could have a refund and then ordered me a replacement bottle to be delivered to my home. She was very apologetic and did everything she possibly could to ensure that I received fair and excellent service. It took her a while but her customer service was absolute
24 april 2022
Review zonder uitnodiging
Antwoord van FatFace - WITNEY2
Hi there, thank you so much for your wonderful review after your visit to Witney. This is so lovely to hear and your comments will be passed on to the store team. Thank you, LE
Antwoord van FatFace - WITNEY2
Good afternoon,
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy your shopping experience.
Have a great day! DW
Very friendly and helpful staff with a…
Very friendly and helpful staff with a good range of stock.
15 maart 2022
Antwoord van FatFace - WITNEY2
Hello Rachel,
Thank you for leaving your feedback.
I am so pleased you had a great experience whilst shopping in our Witney store. We hope to welcome you back again soon.
Have a lovely evening!
Take care, CT
Superb customer service today from…
Superb customer service today from Agnese ( hour I have spelled this correctly). Thank you so much. J and E
13 maart 2022
Review zonder uitnodiging
Antwoord van FatFace - WITNEY2
Hi Mark
Thank you for your review. Great to hear you had a good in store experience at Witney. Your feedback will be passed onto the team there. We really appreciate you taking the time out to review us. Enjoy your evening. MJ
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