What a joy to find fatface! Visited the shop in York and I was like a child in a sweet shop, the variety of styles , and fabrics. Loved the knitwear especially. Good quality garments at competitive pr... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie28/29 1/3 High Ousegate, Nessgate, YO1 8RX York, North Yorkshire, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Plenty of choice in both selection, quality and price. Sizing in order which helps. Helpful friendly staff. Great sized changing
Bedrijf heeft geantwoord
I’ve shopped with Fat Face for 16 years. Excellent men’s clothing for casual or outdoors.Online ordering and returns service is fantastic.Order 2 sizes and send back the one that doesn't fit. One of t... Toon meer
Bedrijf heeft geantwoord
I normally like Fatface. However, recently I bought a sweater (Ali Natural Argyle Knitted Jumper) for £59 which turns out to be uncomfortable and not warm. Based on reviews published reviews I was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
28/29 1/3 High Ousegate, Nessgate, YO1 8RX, York, North Yorkshire, Verenigd Koninkrijk
- 01904 635788
4,6
Uitstekend
331 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Love this jacket
Love this jacket, not in my size/colour in store so ordered it on line.
Delivered quickly, packaged well, great value, recommend :)
8 april 2024
Antwoord van FatFace - YORK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Antwoord van FatFace - YORK 2
Good afternoon,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our York store to be so friendly when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
Antwoord van FatFace - YORK 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Still haven’t received notification for…
Still haven’t received notification for collection of order
30 maart 2024
Antwoord van FatFace - YORK 2
Good morning,
Thank you for taking the time to leave your review.
I can confirm that I have popped you an email regarding the status of your order.
All the best,
MM
Great deals and fast delivery
Great deals and fast delivery
I will definitely buy from here again
23 maart 2024
Antwoord van FatFace - YORK 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
Quick easy and right size.
28 maart 2024
Antwoord van FatFace - YORK 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are pleased to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Antwoord van FatFace - YORK 2
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Great product
Great product. Good quality fabric. Described as a shirt but really more like a short over shirt. Worn as a jacket over a T-shirt. I’m sure it will be very useful and I love stripes.
20 maart 2024
Antwoord van FatFace - YORK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Wrong item sent
I ordered a dress and received a sweatshirt! Complained to Customer Services, and was told that the item I ordered was not available. Could they not have just told me that instead of sending me something I didn’t order? Other companies do so. I was directed to the website by the local store. Still, I was promptly refunded, so not all bad news.
25 maart 2024
Antwoord van FatFace - YORK 2
Hello
Thank you for your review.
I am so sorry to hear that you received the incorrect item.
Please contact us at customerservices@fatface.com so we can discuss this further with you.
EP
item not available should not be…
item not available should not be displayed on the site
24 maart 2024
Antwoord van FatFace - YORK 2
Hi there,
Thank you for taking the time to leave your review.
During our busy periods, our stock can move very quickly and can temporarily mis-align with our system, causing an item to go out stock before we can show it has sold out.
I understand how this can be extremely disappointing and frustrating, I apologise sincerely for any disappointment that this may cause. Our team continue to work very hard to prevent this from happening, to ensure our customers have a great experience shopping online with us.
Take care. -GM
Excellent quality
Lovely trousers, good fit, prompt delivery. They were heavier quality than I expected but that is no bad thing. They also had to be shortened but I knew that when I bought them. This is usual for me.
23 maart 2024
Antwoord van FatFace - YORK 2
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Antwoord van FatFace - YORK 2
Hi Rachel,
Thank you for taking the time to leave a review.
We’re happy to hear you love your order and we look forward to welcoming you back soon. Take care, LC.
I’ve shopped with Fat Face for 16…
I’ve shopped with Fat Face for 16 years. Excellent men’s clothing for casual or outdoors.Online ordering and returns service is fantastic.Order 2 sizes and send back the one that doesn't fit. One of the few high street retailers where you can still buy clothing that’s still mostly made with natural fibres and not all acrylic/viscose/polyester. Great cotton and wool blends that are breathable and long lasting
21 maart 2024
Antwoord van FatFace - YORK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I love FatFace clothing
I love FatFace clothing, and the washed red hoodie does not disappoint. I'm looking forward to wearing it this Spring.
22 maart 2024
Antwoord van FatFace - YORK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Easy to use the website and place an…
Easy to use the website and place an order. Delivery came when expected.
20 maart 2024
Antwoord van FatFace - YORK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
No fuss return promptly handled.
19 maart 2024
Antwoord van FatFace - YORK 2
Hi Allan,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Antwoord van FatFace - YORK 2
Hello, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new item. Take care TS
Antwoord van FatFace - YORK 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased to read that the crew in our York store were so helpful. I will be sure to feed this back to the team. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Delivery expectation
I hope our products can be shipped or delivery to overseas, Hong Kong for example
1 februari 2024
Antwoord van FatFace - YORK 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent service
14 februari 2024
Antwoord van FatFace - YORK 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.