favros.co.uk Reviews 233

Favros are good at keeping the customer updated. Prices are fair and good delivery times. Will use again.

Good price authentic product and delivered on time

Great service, great item and great delivery

The item I received from Favros arrived damaged, incomplete, and missing parts, meaning it could not be assembled and was not fit for purpose.
When I contacted the company, they insisted the item must be collected from my home during a full weekday collection window, requiring me to stay home all day. I explained that I work full-time Monday to Friday and travel long distances, so this would mean taking a day off work and losing a day’s pay.
I asked for reasonable alternatives such as a weekend collection, a shorter one-hour collection window so someone else could be present, or allowing the courier to collect the item from my porch, which is exactly where it was left during delivery. Every option was refused, and they insisted an adult had to be present all day.

Considering the item arrived faulty and incomplete, the company has placed obstacles at every opportunity to arrange a return. Expecting a customer to lose a day’s wages to return a faulty item is completely unreasonable and extremely poor customer service.
Under the Consumer Rights Act 2015, sellers should resolve faulty goods without causing significant inconvenience to the consumer. Unfortunately, that has not been my experience with Favros.

Great communication and delivered on time.

First time using Favros. Excellent price & service. Delivery a bit troublesome from FedEx but got parcel on 3rd day. That however doesn't reflect on Favros. Will use again

Great company, Brilliant service 👏

Excellent service. Prompt delivery

Very easy to place order
Good communication
Fast delivery
Well packaged
I would recommend this seller

I hadn’t heard of this company before I placed my order so I was a bit concerned as to if my item would arrive, but I needn’t have worried because it arrived at lightning speed.
Because my husband ordered the same item without telling me,I had to return it.
The company couldn’t have been any more understanding and allowed me to return it without any fuss. I would definitely order from them again.

Checked out on trust pilot prior to purchase, great service, quick delivery, great price, really happy with our purchase.

Arrived well before the due date. Free delivery. Cheaper price than other sellers.

Purchased two Keter storage boxes in the sale. Great value. Delivered within a week.

I was not 100% sure about Favros. The price seemed too good.
However, the Tefal Air Fryer arrived on time, was definitely new ( not refurbished) and it works perfectly.
Delivered ahead of expected date as well.
So 100% recommendation for Favros.

Thank you arrived on time and a very good product .

What a great high chair and service was quick

Bad service worst service waiting for delivery since 20 days

Lovely radio, great sound, swift delivery

Positives were easy to use website, competitive pricing, and fast despatch. The negatives were part of my order was cancelled after acceptance (so I had to order again elsewhere) and Yodel just left the parcel on my front doorstep in full view of passers by (despite notice on door asking to them to put it through side gate).