Fabrique Reviews 

Wouldn’t even give a star. This is a scam and scandal. No answer from the customer service on my return while contacting them several times. 400£ that probably won’t be refunded. Please avoid this website.

I returned three items one day after receiving them because they were too large and not comfortable.

The return was delivered to their New Castle warehouse three weeks ago, and since then there have been zero updates. I’ve contacted customer service multiple times and only received automated responses — no actual follow-up from a real person.

Waiting over three weeks for a simple return refund is unacceptable. After reading other reviews, it seems some customers have waited over a month, which is concerning. If this is not resolved soon, I will have to ask my credit card company to request a charge dispute.

Very disappointing experience.

Difficult to get refunds on returns. I’ve ordered several items and find the quality to be very good. The sizing on some items runs small, so I’ve had to return. I have 2 returns in process and shipped them back timely but have yet to receive refunds, I’ve contacted customer service with several emails and only received an automated response, I’m reluctant to order again as the items are expensive an refunds should be prompt,

I've ordered two tops from Fabrique, £150 each. I've returned one using their prepaid royal mail tracker. It's been over a month that the parcel is due to be delivered with no movement from royal mail. I've contacted Fabrique customer support four times, with no answer. I tried emailing them directly or the form online, nothing. I can't find any contact number to speak to someone directly. For this price tag, needless to say I'm extremely disappointed.

I've ordered a Brera bag from this company. The bag arrived, it wasn't suitable, so I've sent it back using Fbrq's shipping label. Unfortunateky, the parcel appears to have been lost by the Royal Mail - the tracking history stops at the Birmingham depot.
I tried emailing Fbrq customer services several times, but they keep ignoring my emails. I'm £467 out of pocket - that bag was quite expensive! I will try to claim the cost of the bag from Royal Mail, but I'm not even sure if the package was insured for the full price of the bag. What a mess! And there is zero support from the retailer!
Bottom line - avoid this company like the plague! The product is really not worth the hustle and the anxiety when something goes wrong.
Dear Fabrique, my order number is 4R747192X1P. Let's see if you bother to reply...

Same experience as below. A1generated response. No other way to contact. I would advise not shopping with them. Have cancelled payment with my bank. I also shop online a lot. First bad experience

I ordered a skirt which took its time to arrive, and when it did, I was not happy with the fit. I requested the return label which took its time to arrive, but I did eventually get it. Now I am anxiously awaiting my refund. They seem to be quick to say contact them with any issues, but the only reply is always the same AI generated. There is no personal communication whatsoever. This is why I am writing here in the hopes that someone from Fabrique will respond and tell me what is happening!

Never received the correct GWP charm(valentines promo) that should have came with the $800 handbag I’ve purchased. Customer service never responded to my email(when they said they would responding within 48 hours) and no response from instagram DM either. The handbag came in perfect condition, I love it. Just don’t expect any customer service if anything goes wrong. Btw if the company wants to make it right. Here’s my order # 4R748170X1P

Reviews here are worrying indeed. I've purchased a LOT from this company, with three returns in play, including one exchange (hopefully). Giving an extra star because the items I've received have been beautiful, but I don't like that there have been NO responses to my emails or updates about the exchange or my refunds—all of which would be considerate and expected if they wanted to retain customers. I will contact my credit card company. I can't afford to be out all this money.

UPDATE TO THE BELOW: Fabrique have acknowledged the return but are trying to refuse a refund because the coat is covered in lint. A: this is not true and I took photos of the coat packaged up because I had read reviews and B: this is not a reason for rejection listed in their T&Cs. I have raised an issue with Amex and hope to have it resolved one way or the other but BE AWARE. I shop online A LOT so am pleased that this is my first truly negative experience but it is one to watch out for!

Original Review:

I ordered a coat from Fabrique and, after reading the reviews, initially felt anxious — but the first order arrived within two days via Royal Mail Tracked, which reassured me. Unfortunately the coat was too large, so I initiated a return. A returns label was provided within 24 hours, and the process appeared straightforward.
On that basis, I placed a second order in the correct size. This item was dispatched directly from China and took significantly longer to arrive. When it did arrive, it was again too large and I initiated a second return. As before, a returns label was issued. Both arrived within 24 hours but I still think this alone is suspect, I’m not sure why it takes so long to generate a Royal Mail label when most other companies issue them immediately.
However, both returned parcels have now been stuck at Royal Mail sorting facilities for over a week. Given that this has happened with two separate returns — and in light of the volume of similar reviews — it is difficult to see this as a coincidence.
I have emailed Fabrique three times to flag the issue and to confirm next steps, as once an item has been handed to the courier it is no longer the customer’s responsibility. I have received no response.
I have now raised a claim with Royal Mail and disputed both charges with Amex so the matter can be investigated.
In summary: ordering appears reliable, but if you need to return an item, proceed with caution. The pattern of zero communication once a return is initiated is particularly worrying.

Made 3 purchases over the winter and all the coats I bought were of amazing quality (as expected given the high price tag). However, I ended up returning 2/3 orders due to sizing and fit issues.
The return process is slow. It takes about 8 hours to generate a return label but once the delivery is received, it takes more than 10 business days for them to process and I only received the refund after emailing them to follow up.
I think given the pricing of their products, they need to up their service. Returns need to be processed much faster.

Well I had this company wrong borough two tops one box was not great and looked like at some point it had a return in it. however in side the top was lovely love it came very quickly. Second top came later however the tracking I could not fault had tracking from start to finish at every point so I could see where the parcel was and going to be next. the top is amazing so much so I would buy from them again. I had reviewed before with the price you pay extra for however that was not down to the company. so very happy with both items.

Ordered a wool sweater that looked so beautiful on the website. Just received it and it's so thin that I can completely see my bra through the fabric. The sweater would be cute if it wasn't so thin, but definitely this is not as advertised and certainly this quality is not worth the $200 that I paid for the sweater. I will update this review if they make it difficult for me to return the item.

I have initiated a return online after receiving the coat today which is too big. I still haven’t been sent a return label and I have sent 2 emails the process is not simple most places send you an automatic return label . They have not / and I have checked junk and my inbox all day

I read the reviews after I purchased, panicked and tried to cancel my order but no response to my email. I used PayPal to purchase so at least I could get my money back through them if the goods never arrived. They did arrive 8 days after I ordered by Royal Mail. The items, 2 jumpers and 1 jeans, are stunning! So pleased I couldn’t cancel. I have obviously had a much better experience than others, so I hope this company can get their act together because the clothes are definitely worth it.

I purchased some trousers from this company 2 weeks ago. Despite the item being in stock and their website claiming to ship within 2 business days, the item has not shipped. I contacted customer support 3 times and they have not replied. There is no other way to contact them other than email. Their email claims they reply and resolve the issue within 48 hours - not true.
4R743913X1P
Order Date: 08/01/2026

Disappointed and not going to order again. I’d like to share my experience with recent orders:
1. Poor delivery. It was long (can’t believe they don’t use DHL with these prices), and my package was lost. Thankfully, I got a refund. Still stressful though.
2. Clothing quality sucks. My $500+ costume for travel (used in airports only) just pilled. Even Uniqlo clothing quality is better. Extremely disappointed with this “designer” quality.

All of this is Unacceptable for the US market in my opinion. It’d be better to provide better services instead of buying blogger ads. Thanks to this platform I can leave a review!

Claimed they couldn't find my return, despite me having tracking to prove it was delivered.

I spent nearly £500 on what appeared to be high-quality clothing, in reality what arrived was a Generic Amazon level item in a cheap white suit bag. The website and influencers target UK consumers (prices in GBP), but do not be fooled. The item I received was shipped from China and the quality is pitifully poor and fit lacking, nowhere near the standard expected for the high price tags and I am far from convinced by the claims that these items are created by top fashion house designers, I have legitimate luxury items in my wardrobe and can assure anyone that there is no comparison at all. The other parts of my order are AWOL so I cannot comment as they are still somewhere in the drop shipping chain - another sign of a far from couture experience.
When I requested a return of the one item I did receive on the same day of delivery, they immediately rejected it citing a 'Final Sale' policy that was not made clear at the time of purchase (not that this matters). It is unlawful under UK Consumer Law (Consumer Contracts Regulations), which guarantees a 14-day return window for all and any online orders. They are essentially ignoring UK law while happily taking UK money.
The confirmation email for the order also clearly states 'Need a size change/refund? Our team is just an email away,' yet they refuse to help and reject when you do so. They have have also stopped replying to my emails. I am now forced to raise a claim with AMEX to get my money back. AVOID AVOID AVOID this tat at ALL costs!!

I wanted to share my experience with Fabrique for other U.S. shoppers.

This company does not appear to be a U.S.-based designer brand. From publicly available information, it seems to operate as a cross-border e-commerce business.

In my experience, their customer support was slow, inconsistent, and lacked the transparency expected from established U.S. retailers.

If you’re expecting the type of service you’d get from major U.S. brands or department stores, I strongly recommend researching carefully before purchasing from them.