The customer service team, mainly Hamza (In my experience) is top notch! Cant fault the guy, he has been so very helpful in setting up payment gateways on websites A++
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I used this open banking platform to take payments from UK customers. Many of them tried to pay and got a "Transaction failed" message, so they couldn't complete their purchase. This cost me real s... Toon meer
Bedrijf heeft geantwoord
Both Chad and Hamza from Fena are absolutely amazing at troubleshooting. They have helped me and my business to continue operating on numerous occasions. Sometimes when urgent attention was requir... Toon meer
Recently set up my own company and was faced with a lot of let downs and stress from the self claiming "traditional providers". Came across Fena from a friends recommendation, and I couldn't be m... Toon meer
4,5
Uitstekend
49 reviews
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Best Pay by Bank in the UK
Fena works very well and smooth. Plus I think they offer the best commercials of all providers in the UK. Very easy to deal with
27 november 2025
Review zonder uitnodiging
Antwoord van fena.co
Thank you - much appreciated!
The best pay by bank we’ve found by…
The best pay by bank we’ve found by miles
30 augustus 2025
Review zonder uitnodiging
Antwoord van fena.co
Thank you, Patrick! We much appreciate it!
Does what it says on the Tin
Does what it says on the Tin - solid support from the team.
15 mei 2025
Review zonder uitnodiging
Antwoord van fena.co
Great - thank you for your review!
Great payment platform fantastic customer service
Ive been with Fena for nearly 2 years. The onboarding was seamless.
I have a WooCommerce store it was super easy to setup.
Recently I had some issues migrating to their new systems, nothing major. It took one phone call for Scott and Qasim to be on it to solve the problem.
The issue was resolved fast, which is really important when running an e-commerce store.
I highly recommend this company
19 mei 2025
Review zonder uitnodiging
Antwoord van fena.co
Thank you very much for your kind feedback! Much obliged.
We have been using Fena now for over 2…
We have been using Fena now for over 2 years and it has been a game changer for our Bristol CBD business. Their system integrated easily with our woocommerce shop and many of our customers choose to pay by Fena as they know it is easy to use and saves money that otherwise would get paid to visa or mastercard. Fenas customer support has always been prompt. We recently set up recurring payments with some subscription customers which was simple to do. We're fans and hope to continue to grow our relationship.
24 mei 2025
Review zonder uitnodiging
Antwoord van fena.co
Thank you very much for a kind feedback, Mark!
Smooth Setup and Amazing Support!
We've had an excellent experience working with Fena.
From the very beginning, the entire process has been incredibly smooth and straightforward. The platform is user-friendly, and it's clear that a lot of thought has gone into making it intuitive and efficient.
What really stands out is the level of support we’ve received. The Fena team has consistently been on hand to help with any questions or adjustments, often going above and beyond to ensure everything runs seamlessly. Their responsiveness and professionalism have made a real difference.
It’s refreshing to work with a supplier that is both reliable and genuinely supportive.
Highly recommended!
2 mei 2025
Review zonder uitnodiging
Antwoord van fena.co
Thank you so much! It was a pleasure to onboard your businesses.
Don’t use!!!
Do not use this company nick is an awful business man and should be ashamed of his conduct! No ethics and the system crashed our server, don’t use it!!!
21 augustus 2024
Review zonder uitnodiging
Antwoord van fena.co
The customer was given 6 month free trial for our new ERP product based on the fact they used our payments products. After those 6 free months, this customer demanded to be given free access to the software for life. When we offer 85% discounts for further 12 months as a gesture of good will, they started calling our sales person unprofessional and deceptive. Furthermore, after that incident the customer didn't pay a few months worth of invoices for the usage of our payment products. If we could give them a 1 start review for the behaviour as a customer, we would.
Do not use this company at any cost
Do not use this company at any cost, wasted 3 days completing application, each time asking for additional documents when provided everything still asking for same documents even if it was provided before , each reply to my email is next day usually, just wasted my time and efforts , there is more reputable companies than this one , my advise is just do not use them , save your time !
1 februari 2024
Review zonder uitnodiging
Antwoord van fena.co
This is not accurate description of our dealing with this reviewer.
Tomas didn't pass our automated KYC/KYB and AML checks. His case was escalated to our compliance department that detected irregularities with his application and rejected it. We are a regulated business and follow rigorous merchants checks.
If you check all reviews posted by Tomas, you will quickly notice a pattern. He left 1 star reviews to financial institutions rejecting his multiple applications for banking and payment systems. Usually there is a strong reason why an account gets rejected.
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