Staff were friendly, and always responded to my requests for an update immediately. Delays out of Fernlands control. Only thing that could have been done better was the fact that promised update phone... Toon meer
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Lees wat reviewers zeggen
Very good knowledge and advice available from the staff and fast service, I'm grateful for this.
The purchasing of products were simple and straight forward. The reson for the 5 stas is simply because there was no exact delivery addresss. I informed the sales person that it would be best to have... Toon meer
Office staff is excelkent in sorting all issues out successfully. Delivery costs fir your truck makes a big difference. Company employee driving deliveries very efficient, nice and can get the tr... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Providing quality solutions to your requirements. Nursery Supplies, Turf Care Products, Greenhouses, Landscape Supplies.
Contactgegevens
31-35 Paulger Flat Road , 4561, Yandina, Australië
- 07 5454 8800
- sales@fernland.com.au
- fernland.com.au
4,9
Uitstekend
1K reviews
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nursery levy
I quoted on product, the quote did not show a nursery levy. I raised the order, I sent the order. At no stage did you inform me of a levy charge until the invoice came. Now I have to amend it, wait for approval, and then I can process the invoice, costing me more time, and causing delays in your payment. Very unprofessional.
18 december 2023
Antwoord van Fernland
Hi Roger,
Thank you for taking the time to provide feedback on your recent experience with Fernland. We sincerely apologise for any inconvenience caused by the unexpected nursery levy added on your invoice. At Fernland, we strive to maintain transparency and clear communication with our clients, and it appears we have fallen short in this instance.
We acknowledge the extra steps you now have to undertake to amend and approve the updated invoice, which is not only time-consuming but has also delayed the processing of your order. Please know that your feedback is extremely valuable to us and has been forwarded to our team for immediate review to ensure this oversight does not recur.
We have implemented changes to improve our quoting process to ensure this oversight does not occur again.
Client satisfaction is of great importance to us, and we are committed to making this right. If there is anything else we can do to assist you further, or if you would like to discuss this matter in more detail, please feel free to contact us directly at 07 5454 8800.
Thank you for your understanding and continued support. We value your business and look forward to serving you better in the future.
Kind regards,
Customer Service Team
Fernland
prompt service
19 december 2023
Definitely will buy more from you
The site is easy to navigate, and after placing the orders they arrive very quickly. My last order arrived in less than 48 hours. Also, when I did have an issue with missing an item, it too arrived within 48hours of contact. Excellent products, excellent service. Thank you!
19 december 2023
The staff was very helpful and the…
The staff was very helpful and the driver kept me informed at what my delivery time would be for my order
19 december 2023
Staff are always pleasant to deal with.
21 november 2023
Terrific Staff
The staff were very helpful and very responsive. They assisted with the interstate delivery and we received our goods within a good time frame.
22 november 2023
Excellent products and fast delivery
Excellent products and fast delivery. Always consistent and reliable.
18 oktober 2023
First impression.
Fernland proved to be most helpful once communication was established. Their range is impressive.
18 oktober 2023
Antwoord van Fernland
Thanks for your kind words about Fernland! We're glad you find our range impressive and our team helpful. If you need anything or have questions, just give us a shout.
Cheers,
The Fernland Team
Great service
Great product. Wonderful phone customer service experience. Prompt delivery. Excellent products.
22 oktober 2023
Your salesman on the road is just the…
Your salesman on the road is just the best .if he doesn't know he will find out for you . nothing is too hard for him to do no matter how small the inqiry is . always and always gets back to you about our needs.
18 oktober 2023
Personalised individual service and…
Personalised individual service and advise on offer from field reps
20 september 2023
Good customer service and delivery.
19 september 2023
Helpful and quick delivery.
20 augustus 2023
Always great service and quality…
Always great service and quality products. Love dealing with you.
20 augustus 2023
Great service very helpful and easy to…
Great service very helpful and easy to work with.
22 augustus 2023
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