Great and thorough full strip down service. Figured out the previous bottom bracket installation was faulty and had put the bearing cups on the wrong way round fixing the most annoying issue with my D... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I’m very happy with the service I received today! Rafael was absolutely fantastic — friendly, professional and very efficient. He replaced my inner tube and tyre in just 15–20 minutes and also g... Toon meer
Bedrijf heeft geantwoord
These guys are so awesome - the process of organising collection and repair of my bikes couldn’t have been easier and they came back looking good as new. The team even managed to source a difficult to... Toon meer
Bedrijf heeft geantwoord
The staff were very helpful and the service was very quick. They kept me informed on what was happening. They are very organised and efficient.
Bedrijfsgegevens
Geschreven door het bedrijf
At fettle, we’ve put the ‘service' back into bike servicing by providing the fastest, simplest and most convenient way of helping you get back on the road and keep safe in the saddle. With all services and repairs bookable online and through the app, we're combining old school expertise with tech-led innovation. With a network of repair workshops across London (we'll also collect your bike from you), we're currently crowdfunding to take fettle to the rest of the UK.
Contactgegevens
London, Verenigd Koninkrijk
- 020348 81130
- hello@fettle.cc
- fettle.cc
4,7
Uitstekend
898 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 68% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Great communication
Great communication. Very helpful info and easy to understand. Flexible too based on circumstances.
24 maart 2026
Review zonder uitnodiging
Antwoord van Fettle. Faff-free bike repair | fettle.cc
Thank you so much for the excellent review, Tim! We truly appreciate it.
Absolutely rubbish poor service don’t…
Absolutely rubbish poor service don’t have a clue on what they are tryed to pump me off with the wrong Bike was not done when they said it would plus my bike till not working as they put the wrong inner tube in it waste of £25
19 maart 2026
Review zonder uitnodiging
Antwoord van Fettle. Faff-free bike repair | fettle.cc
Hi David, we are truly sorry to hear that your bike has still not been fixed following your appointment. We'd like to have this looked into right away. Could you please fill out the following form, so a member of the team can reach you directly? - https://www.fettle.cc/contact
My bike and been scratched and scraped…
My bike and been scratched and scraped in a number of obvious places, either while being serviced or in the van - I have emailed and had no response. It's also covered in lubricant/grease and dusty! I simply don't understand how this could have gone so wrong! Really disappointed as the actual process was so easy, but wouldn't recommend as they clearly have little regard for my expensive and well treated bike
17 maart 2026
Review zonder uitnodiging
Antwoord van Fettle. Faff-free bike repair | fettle.cc
Hi there, we are truly sorry to hear that your bike was scratched during your appointment. We'd like to have this looked into by a member of the team right away. If you could please fill out the following form, a member of the team will be in touch to look into this further - https://www.fettle.cc/contact
Brilliant service and convenient
Brilliant service and really straightforward. Chris checked and diagnosed the issues while I was there, and fixed them within 15 minutes
18 maart 2026
Review zonder uitnodiging
Antwoord van Fettle. Faff-free bike repair | fettle.cc
Thank you so much for the excellent review! We're thrilled to hear that Chris was able to fix the issues with your bike within such a short time! We truly appreciate your feedback, and we hope to have the pleasure of assisting you again in the future.
Antwoord van Fettle. Faff-free bike repair | fettle.cc
Thank you so much for the glowing review, Matthew! We truly appreciate it.
Very convenient process and the app is…
Very convenient process and the app is easy to use.
7 maart 2026
Review zonder uitnodiging
Antwoord van Fettle. Faff-free bike repair | fettle.cc
Thank you so much, Matthew! We truly appreciate your feedback.
I love Fettle at Finsbury Park
I love Fettle at Finsbury Park. Professional service and friendly staff.
9 maart 2026
Review zonder uitnodiging
Antwoord van Fettle. Faff-free bike repair | fettle.cc
Thank you so much, Federica! We truly appreciate it.
Excellent service and communication…
Excellent service and communication from Kriss at fettle. Price options were offered and I got the bike back quickly which was important to me.
6 maart 2026
Review zonder uitnodiging
Antwoord van Fettle. Faff-free bike repair | fettle.cc
Thank you so much for the excellent review, David! We're thrilled to hear that you received excellent service from the team at your recent appointment, and that you were pleased with the price options and speed of the service. We truly appreciate your lovely feedback, and we hope to have the pleasure of assisting you again in the future.
I took my son’s bike in as the breaks…
I took my son’s bike in as the breaks were knackered and tyres needed air among other things. Coran was amazing, he advised exactly what he would which was a mini service as it was a child size bike. The price was more than fair at £20 and the service was excellent I will 100% be going back and would highly recommend to anyone who needs any bike repairs.
5 maart 2026
Review zonder uitnodiging
Antwoord van Fettle. Faff-free bike repair | fettle.cc
Hi Joe, thank you so much for this excellent review! We're so pleased to hear that Coran provided such great customer service at your recent appointment. We truly appreciate your recommendation, and we'll be sure to pass your kind words along. Thank you!
This is a delightful company to do…
This is a delightful company to do business with,
Very friendly Very efficient.
I would definitely recommend.
7 maart 2026
Review zonder uitnodiging
Antwoord van Fettle. Faff-free bike repair | fettle.cc
Hi Andrew, thank you for taking the time to share your feedback. We're so glad to hear that you have found the team very friendly and efficient at your appointments. We truly appreciate your recommendation, and we hope to have the pleasure of assisting you again in the future.
Excellent service
Excellent service! Really helpful too, thank you!
7 maart 2026
Review zonder uitnodiging
Antwoord van Fettle. Faff-free bike repair | fettle.cc
Thank you so much for the glowing review! We truly appreciate it.
Crazy expensive
Tried to charge me £265 to fix my brakes. Went to another shop and it cost me £35.
6 maart 2026
Review zonder uitnodiging
Antwoord van Fettle. Faff-free bike repair | fettle.cc
Hi Eloise, we're truly sorry to hear of your disappointment regarding the quote you received at your recent appointment. We'd like to have this looked into by a member of our Customer Care team. If you could please fill out the following form, a member of the team will be in touch to look into this further - https://www.fettle.cc/contact
Antwoord van Fettle. Faff-free bike repair | fettle.cc
Thank you so much, Mhairi! We truly appreciate it.
Good service on my bike
Good service on my bike - back to like new. Quick and efficient servicing
6 maart 2026
Review zonder uitnodiging
Antwoord van Fettle. Faff-free bike repair | fettle.cc
Hi Patrick, thank you so much for the lovely review! We're thrilled to hear that you received quick and efficient service at your recent appointment. We truly appreciate your feedback, and we hope to have the pleasure of assisting you again in the future.
Great service
Great service, quick delivery. I’ve used fettle many times - never failed me. My dirty old bike is now as good as new!
6 maart 2026
Review zonder uitnodiging
Antwoord van Fettle. Faff-free bike repair | fettle.cc
Hi Shaz, we truly appreciate this glowing review! We're so pleased to hear that the team has never failed you, and that your bike is looking good as new! Your feedback means the world to us, and we'll be sure to pass this along to the rest of the team.
Great overall service
It was really easy to get an appointment and drop off my bike.
The quotation process was so straight forward and the same day I received a message with a quote breakdown of each individual charge. I could either go ahead with it all or select what I wanted.
Service here is quick, efficient and staff are lovely too!
4 maart 2026
Review zonder uitnodiging
Antwoord van Fettle. Faff-free bike repair | fettle.cc
Thank you so much for taking the time to share your experience! We're delighted to hear that you found the process of booking your appointment easy and that you were pleased with the service you received. We truly appreciate it, and we hope to have the pleasure of assisting you again in the future.
5 STARS! ⭐️⭐️⭐️⭐️
I had a fantastic experience with Fettle in Putney and would like to thank Patrick and Barry for their help and great manners. They helpfully opened the shop door for me - before I'd even discounted my bike - and were incredibly kind, polite, helpful, knowledgeable and enthusiastic about getting my bike sorted properly.
They took the time to explain what needed doing and carried out the work efficiently - the bike feels like new again! The whole process was smooth, professional and very friendly - exactly what you hope for when trusting someone with your bike.
It is rare to find such great service these days. Huge thanks to Patrick and Barry for going above and beyond. I would not hesitate to recommend Fettle in Putney to anyone needing a reliable and professional bike repair in the area.
Highly recommended. ⭐️⭐️⭐️⭐️⭐️
6 maart 2026
Review zonder uitnodiging
Antwoord van Fettle. Faff-free bike repair | fettle.cc
Hi there, thank you so much for this excellent review! We're thrilled to hear that both Patrick and Barry had such a positive impact on your experience. It's so great to hear that you found them both incredibly kind, polite, helpful and knowledgeable. Your feedback means the world to us, and we'll be sure to share it with the rest of the team. Thank you!
They are great professionals
5 maart 2026
Review zonder uitnodiging
Antwoord van Fettle. Faff-free bike repair | fettle.cc
Hi Marta, thank you so much! We truly appreciate it.
Great experience dropping the bike off…
Great experience dropping the bike off for repairs and a service. Highly recommend gaf and Chris. Very knowledgeable guys
28 februari 2026
Review zonder uitnodiging
Antwoord van Fettle. Faff-free bike repair | fettle.cc
Hi Scott, thank you so much for the lovely review! We're thrilled to hear that Chris and the rest of the team had a positive impact on your experience. We truly appreciate your feedback, and we hope to have the pleasure of assisting you again in the future.
Great service and workmanship
Easy to park outside the workshop, staff helped taking the bike in (which is quite heavy) was kept up-to-date throughout with progress and the work requested was done (service plus a few specific items. Very happy with both staff, but dealt mainly with Calum who was courteous and helpful.
19 februari 2026
Review zonder uitnodiging
Antwoord van Fettle. Faff-free bike repair | fettle.cc
Thank you so much for the lovely review, William! We're delighted to hear that Calum and the rest of the team provided such great customer service at your recent appointment, and that you found them to be courteous and helpful. We truly appreciate your kind words, and we'll be sure to pass them along. Thank you.
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