Fettle. Faff-free bike repair | fettle.cc Reviews 

My recent expense at Fettle in Streatham was excellent. Thanks to Paul for his expertise and wonderful customer service

great service and good value

I have been using the Putney service for a few years. Always brilliant. Staff are so polite and helpful. The bike comes back like new. The app really helps tracking the job card. Superb local service. Thanks

Always happy with the guys and the service at Fettle. Excellent comms, keep you updated, and swift turnaround. Recommend booking your service a day or two ahead. As they promise, my bike rides like new.

I sent my bike in for a simple gear repair. When it was returned, it had damage that needed rectifying, and on a short test ride the original issue still wasn’t fixed as the gear continued to slip.

I returned the bike again and was told the technician couldn’t find anything wrong, other than a slightly bent derailleur, which they straightened. However, once the bike was returned to me and I took it for another quick ride, there was now a constant clicking noise in one gear — something that had never happened before.

I recorded a video of the issue and sent it, along with my comments, through their online portal. The only response I received was “sure”. That was over two weeks ago. After hearing nothing further, I made a formal complaint via the contact form on their website over a week ago and still haven’t received a response.

I tried calling their main number today to raise the issue, but only got an automated message saying they were busy and would get back to me, before the call was disconnected. There was no option to leave a phone number, so I have no idea how they intend to contact me.

Based on this experience, I would strongly recommend taking your bike to a proper, reputable bicycle repair shop rather than using this company.

I left my bike in the workshop to have a puncture and the brakes fixed. Both staff members were really nice. The process and communication was very clear throughout, and I was really happy with the service. The puncture was fixed and the brakes improved too, and I was given good advice on eventually replacing the brakes. I have Gazelle bike, a slightly unusual model, so appreciated the extra effort.

Friendly and helpful staff and the service and repairs were done both swiftly and efficiently.

Super friendly staff, and made an extra effort to get my bike fixed on time! Also fixed my breaks and oiled my chain free of charge :)

The guys at Fettle Putney are always a guarantee. Been getting my bike serviced here for years now and I always get an honest quote. I had originally booked the most expensive service, but they were honest in quoting for the middle level, as the bike didn't need the more expensive one. They kept me up to date with progress, which was great. Highly recommend.

very friendly service and quick to deliver

Very helpful and friendly staff!

Great and fast service. The team is very honest and they do their best when it comes to delivering exceptional service. Very friendly and experienced.

Fabulous speed of work, clear communication, all good✅

Great fast service ! Very happy

Fettle Finsbury Park is a bit tucked away, but once you’ve found it, you’ll find an organised looking workshop. This was my first visit (to fix a small problem with gears on my Brompton). The repair was super speedy and good value. Would recommend.

Rowan was brilliant!
Professional, expert and charming.

Had a fab experience with these guys at Fettle, my bike was ready within 2 hours. Super friendly staff no judgement on the minimal cycling knowledge I have. They are for sure my new local!

Dropped a new canyon bike off as I had some gear issues. Basics issues really and was fixed quickly and back on the road in no time. All in all good professional service at a good price.

Very quick and transparent. Ordered the part(s) and fixed my bike in a day, picked it up next morning. Good stuff!