Very easy to place an order, great prices and very speedy tracked delivery. Will definitely shop with them again.
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Lees wat reviewers zeggen
Ordered some crocs which are known for sizing issues. Prompt delivery, however, the crocs were too big but had to pay a fiver to return them. I'm not prepared to order another size and have the potent... Toon meer
Very fast delivery however needed to change size as were too small, even though normal size however they don’t do exchanges. So you have to return, then re order again so too much hassle so will order... Toon meer
Bedrijf heeft geantwoord
I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Freeman Hardy & Willis is a British footwear company. Formed in 1875 being named after three of the original directors of the company, the Russian shoe maker William Freeman, Arthur Hardy and Frederick Willis. By the early 1990's stores totalled 540 branches in the United Kingdom. However, Freeman Hardy & Willis now operates exclusively online, stocking a huge range of brands such as Skechers, Hunter and Clarks. At Freeman Hardy & Willis there is something for all of the family with a variety of Women's, Men's & Kids'. Be spoilt for choice with the selection of products ranging from Trainers, Boots & Sandals to Bags, Sunglasses & Clothing. Shop now at fhwbrands.com and receive 15% off your first order when you sign up to emails as well as free saver delivery on orders over £50.
Contactgegevens
Units F-G, GL2 4PH, Gloucestershire, Verenigd Koninkrijk
- 01452 886210
- info@fhwbrands.com
- fhwbrands.com
4,0
Goed
212 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 7% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Won’t pay for their mistake and rude
Ordered a pair of crocs which were advertised as UK 5/6. Item arrived as UK6 and is too big. I contacted them about this and they’ve asked for photos; which I’ve provided. I’ve chased and had no response. Customer service is very slow. I want to return for a refund but shouldn’t foot the postage bill when it’s not my error. Frustrating how slow it is.
*** they’ve now come back and are unwilling to pay return postage when I’ve not received the size I ordered. Misleading, rude,inflexible company. Avoid at all costs.
4 september 2024
Review zonder uitnodiging
Antwoord van Freeman Hardy and Willis
Dear Fay,
Thank you for your feedback, and I’m really sorry to hear about your experience. Just to clarify, the Crocs you received are indeed the correct size that was ordered. As mentioned in our sizing guide, unisex dual-sized Crocs can sometimes feel roomier, and the US size shown on the sole can understandably cause confusion, which is why we include this information in the product description too.
We truly appreciate your feedback and will take it into consideration to improve the experience for future customers. While we are unable to cover the return postage in this case, we are here to assist with any further questions or concerns you may have.
Team Freeman Hardy & Willis
Muck boots
Ordering was so very easy online and the delivery was free and quick.
Great price too
25 augustus 2024
Antwoord van Freeman Hardy and Willis
Dear Christine,
Thank you for your 5-star review! We're glad to hear that you found the ordering process easy and the delivery fast. It's great to know you were happy with the price as well.
We appreciate your support and hope to serve you again soon!
Team Freeman Hardy & Willis
Fast delivery great setvice
26 augustus 2024
Antwoord van Freeman Hardy and Willis
Dear Darren,
Thank you! We appreciate your feedback and look forward to serving you again!
Team Freeman Hardy & Willis
Brilliant Price
Brilliant Price, quick delivery. Delighted with my new Muckboots. Thank you
26 augustus 2024
Antwoord van Freeman Hardy and Willis
Dear Cora,
We’re delighted to hear that you love your new Muck Boots! It’s always great when our customers find both the price and delivery to their satisfaction.
Thanks for shopping with us, and enjoy your boots!
Team Freeman Hardy & Willis
These shoes are perfect for work
These shoes are perfect for work. I've had a few pairs before,they are very comfortable.
They arrived very quickly and even better,I normally buy them on Clarks website,but they were much cheaper here.
26 augustus 2024
Antwoord van Freeman Hardy and Willis
Dear Brog,
Thank you so much for your wonderful review! We’re delighted to hear that these shoes continue to meet your expectations, and we’re thrilled you chose to purchase them with us this time around.
Thanks again for choosing us—we appreciate your support!
Team Freeman Hardy & Willis
Good service
Delivery was speedy, price was good and overall an easy experience. Shoes adored by Daughter too. What more could you want?!
26 augustus 2024
Antwoord van Freeman Hardy and Willis
Dear Jackie,
Thanks so much for the 5-star review! We’re thrilled to hear your daughter is loving the shoes.
We look forward to serving you again soon!
Team Freeman Hardy & Willis
great boots and turned up quickly
25 augustus 2024
Antwoord van Freeman Hardy and Willis
Dear Farmer,
Thanks for the great feedback! So glad to hear you’re pleased with the boots and the fast delivery!
Team Freeman Hardy & Willis
Cotswold Wellingtons.
Excellent product. Competitive pricing, well packaged and delivery was quick.
25 augustus 2024
Antwoord van Freeman Hardy and Willis
Dear Jason,
We’re so glad to hear everything met your expectations! Thanks for the 5-star review—enjoy your Wellington Boots!
Team Freeman Hardy & Willis
Antwoord van Freeman Hardy and Willis
Dear Steven,
Thank you for the review! It’s great to know you were satisfied with our service.
Team Freeman Hardy & Willis
Order processed and despatched quickly.
Order processed and despatched quickly.
Unable to comment in quality of the boots yet as Purchased for a Christmas present so unused or worn yet and dispatched by a third party not direct from Toms so hopefully all good once used and don’t need to go through any customer service problems.
25 augustus 2024
Antwoord van Freeman Hardy and Willis
Dear Pat,
Thanks so much for your review! I’m happy to hear your order was handled quickly, and I hope the boots make the perfect Christmas gift.
Team Freeman Hardy & Willis
VITAL BUYER INFORMATION HIDDEN IN SMALL PRINT
Purchased what I thought were regular sized sketchers. The main heading said nothing about them being a wide fit shoe. This is their heading” Women's Ultra Flex 3.0 - Brilliant Trainer”. They arrived and were huge as they are wide fit. I asked if they would pay for the return as they weren’t as described. Received a reply to say it says they are wide fit in the description. Well the description requires the buyer to click on the description button and go to the very last words which then says wide fit. It couldn’t be more hidden. Why would a company not put something as important as they are not a regular size in the heading? Other companies clearly state what you are buying upfront. I believe I have been mis-sold to and very let down. Reading the reviews I can see that others have had to return these trainers too as the shoes are too big. It’s obvious that the description needs to be clearer. Making customers pay to return an item when they are at fault is not right.
20 augustus 2024
Review zonder uitnodiging
Antwoord van Freeman Hardy and Willis
Dear Sue,
Thank you for your feedback and for letting us know about your experience. We’re sorry for any inconvenience caused by the purchase. Although the product description did note that the shoes are wide fit, we’ve listened to your concerns and have updated the product title to make this clearer for future customers.
Team Freeman Hardy & Willis
Good quality merchandise at competitive…
Good quality merchandise at competitive price. Delivered on time.
2 augustus 2024
Antwoord van Freeman Hardy and Willis
Dear John,
Thank you so much for your fantastic review!
We're thrilled to hear that you were satisfied with the quality of our products and the timely delivery.
We look forward to serving you again soon!
Team Freeman Hardy & Willis
Be careful before you order, there is no option to canel the order
I had made one order and I had to cancel due delivery date is after the date I planned to go for holidays. So I tried to cancel the order but, there is no option to cancel the order and they are not responsive to email. Only a auto responding message is receiving without having a contact person or number. While speaking to customer care number, I found that non one can cancel the order but need to take delivery and retur, which take a lot time. I strongly disagree to FHW regarding not having the option for cancelling the orders by online.
4 augustus 2024
Review zonder uitnodiging
Antwoord van Freeman Hardy and Willis
Dear Jinson,
Thank you for sharing your feedback. We sincerely apologise for the inconvenience you have experienced.
We understand your frustration with not being able to cancel your order online. Our current policy, which is stated on our website, indicates that orders may not be cancellable or adjustable once placed. It is also recommended to ring the customer service number as soon as possible rather than using the contact form for urgent matters.
When reviewing our policies in the future, we will take your feedback into consideration.
Team Freeman Hardy & Willis
Antwoord van Freeman Hardy and Willis
Dear Ian,
Thanks for taking the time to leave us this 5-star review!
We're happy to hear you were satisfied with our service.
Team Freeman Hardy & Willis
Antwoord van Freeman Hardy and Willis
Hi there,
Thank you for your 5-star review!
We’re delighted to hear how happy you are with your order. Your feedback means a lot to us.
Enjoy your new shoes, and we look forward to serving you again!
Team Freeman Hardy & Willis
Antwoord van Freeman Hardy and Willis
Hi there,
Thank you for the 5-star review!
We're so pleased to hear how happy you are with the delivery and prices.
Thanks for choosing us, and we look forward to serving you again!
Team Freeman Hardy & Willis
My Rambler black shoes are…
My Rambler black shoes are Perfect.delivered on time and great looking and good fit.so well done.
22 juli 2024
Antwoord van Freeman Hardy and Willis
Dear David,
Thank you so much for your kind words!
We’re thrilled to hear that your shoes are a great fit and arrived promptly. It’s always great to know our customers are happy with their purchase.
Enjoy your new shoes, and thanks again for your feedback!
Team Freeman Hardy & Willis
Shocking!!
Shocking!!! Do not buy from this company. Sent me fake shoes, terrible service, unwilling to help in anyway. Reporting to trading standards. Avoid!!!
29 juli 2024
Review zonder uitnodiging
Excellent company
Excellent product and price. I was kept updated with my order which was delivered on time. First class company
21 juni 2024
Antwoord van Freeman Hardy and Willis
Dear Richard,
We're so happy to hear you had a great experience! It's wonderful to hear that you were satisfied with everything from the product to the delivery updates.
We look forward to serving you again!
Team Freeman Hardy and Willis
I saved £22 on the price advertised…
I saved £22 on the price advertised in my local shoe shop. I received my shoes very speedily and I am very happy with my purchase.
23 mei 2024
Antwoord van Freeman Hardy and Willis
Hi Carol,
Thanks for the great feedback! We're so happy you found a good deal and received your shoes fast.
Enjoy wearing them!
Team Freeman Hardy and Willis
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