First Impression Doors & More - West Palm Beach Reviews 8

We ordered $30k worth of sliders and windows from First Impressions and this was only the back of the house. The rep Nick came out and spoke to us about our options. We added screens and handles to the outside sliders and we’re told screens come with the windows. We were told 8 weeks for delivery but that went way over with out any follow up from anyone there. I had to call 5 to 6 times just to hear I will call you back and they never did. When the team came out for the installation. Not a single piece of furniture was covered up. Dust covered my home from top to bottom. I just wanted them out when they were done so I could spend the next few days cleaning up after them. There were two broken screens, the doors are installed backwards and 5here are no handles on the outside sliders. I have been calling and calling and Evin will not return my call and they are telling me I have to pay $600 more for the correct screens that they miss ordered.

Outrageouly bad service and no follow up, stay away from this place if you value your money,
I bought double front door and door handles (aka pulls) from them.
Be aware that this company only sells the hardware, the install and painting they farm out to 3rd parties,
I had issues with the paint after a few month, painter ghosted me even though he gave me a 5 Years warranty.
One of my door handles started to come loose. It took 2 months to schedule an appointment for technician to come out with a dose calls and many missed appointments. When he finally showed up the technician came with a small Allen wrench and told us the screw is stripped and he would have to cut off the handle to replace with new. It would cost $1000 nor under warranty because the screw is stripped.
I called the store at least a dozen times, no call back was ever received and they also ghosted me.
This place has no interest in doing anything but sell the doors and hardware, they don't care about their customers at all.
STAY AWAY!

High quality product and a professional crew to install, thank you so much.

I bought a beautiful door from First Impression Doors & More. I explained what I needed and they worked with me to get what I wanted at a price I wanted to pay. The delivery was easy and fast.

We had a fantastic experience with the First Impression team. Chris is stellar. The transparency and attention to detail easily separated them from the rest. I’m the midst of the slew of supply challenges, they stayed nimble with trying to secure inventory. The fact that they were willing to recommend other businesses in lieu of inventory shortfall says it all. To be honest, our decision to wait for them to get inventory was predicated on their integrity and trust. Absolutely plan to come back again as well as recommend to friends.

The best product with super customer service

This company was a pleasure to work with especially our sales rep Stanley who walked us through everything step by step and took time to explain all aspects of the door and accessories and answered all of our questions and was clear he had in depth knowledge. Our installation coordinator Linda was also great to work with and always kept us up to date on the status of installation and the installers DMAC were also exceptional including the recommended door painters. Was a great experience process from start to finish!

Freddy helped us with all items of our project from start to finish! 👍🏻