fields-data-recovery.com Reviews 1.322

BE CAREFUL WITH THIS PLACE!! I have been using Quicken since the 1990’s. Unbeknownst to me, my Quicken Data File (*.QDF) was located on my Seagate external hard drive. Last week the drive died and I was therefore unable to open Quicken. All along I thought the data file was on my computer C: drive and the external E: drive was simply backing up my critical files. I was sadly mistaken. I took the drive to the Best Buy Geek Squad and they informed me that since their computer wouldn’t recognize the drive there was nothing they could do. They said I would need to send it to a company that specialized in data recovery. I discovered Fields Data Recovery on the web and late Thursday afternoon gave them a call. They were awesome! They immediately emailed me a UPS overnight mailing label. I packaged up the drive and got it to the local UPS drop-off center before the overnight cut-off. Right around lunchtime on Friday, Fields called me to tell me that they had received the drive and that they would let me know something later that afternoon. They could clearly tell that this file was very critical for me, and that if not recovered I would lose nearly three decades of data. They called me around closing time and said that they were successful at recovering the data. I was ecstatic! It’s important to note that at no time during this entire process had they mentioned anything about cost. I had reviewed their website (they even have a section on Seagate drives in particular) and saw prices ranging from $180 to just over $1,000. I also looked at their reviews and saw where one person was complaining about the cost being $1,500. So, I prepared myself for a cost ranging somewhere between $200 and $1.5K. They were expediting my order, so I figured it would be at the higher end of that range. But OH NO!!! After they finished teasing me with the fact that they were successful at retrieving the data they hit me with the price --- $5,000!!! I could have died. They were clearly exploiting my vulnerability as they knew how desperate I was. I reminded them that I was just a regular Joe, not some tech company with deep pockets. Daniel Ullrich (Account Manager), the person with whom I was speaking said he understood and that he would have to talk to the Sales Manager (???) on Monday to see if anything could be done. Of course, this now left me with several more days without the use of Quicken. Monday afternoon Daniel finally called me and informed me that “the best they could do was $2,640!!” The whole recovery process took them approximately 5 hours. Thus, they originally wanted $1,000 per hour. The revised price comes out to around $528 per hour. I begrudgingly paid the fee, but the experience has left me absolutely livid and disappointed beyond words. In my opinion, they intentionally gouged me knowing how vulnerable I was. I am retired now, but I spent my entire career selling process equipment to industry. So, I’m very familiar with the process. I think that the way they handled my business was abhorrent and shameful. I will NEVER recommend them to anyone! I wish I could give them negative stars!!

Sent a hard drive to be diagnosed for recovery. Was told it was possible and the cost. The cost was average among other quotes I've received, but was still out of our budget we wanted to spend. After speaking on the phone I clearly asked which ways the recovered data would be returned. I was told by Dropbox or another hard drive. And I asked what size hard drive and they clearly told me same size as my original which was 2TB. This fact alone I decided to go ahead with their service since it would include a new hard drive I could just continue to use and would not have to pay additional approx $200 to buy another hardrive. I was told it would be shipped out on Friday or Monday due to the weekend and it being the Thursday they received my damaged drive. It didn't end up being shipped till the next wednesaday and I received next day. The data recovery worked but to my surprised they sent me back a 512gb memory stick instead of a 2TB hard drive. Called their headoffice and they told me they would check their call logs to see if the hard drive size was ever discussed, if it was they would refund me the cost of a new hardrive. They didn't call me back, I had to call them again few days later. They told me they checked the emails and phone logs and never saw anything regarding the hard drive size. They are clearly covering for their employee, because it was 100% discussed. They performed the service I paid for, but failed to deliver on what they sold me on. Very dishonest sales tactics. I had a weird feeling before I made payment when I asked for detailed invoice but was sent a simplified one. But I went through with payment anyways since I've read many good reviews on the company. If they truly listened to their call logs they would of seen when I asked for detailed invoice breakdown and when hard drive size was discussed. If this was few hundred $ I would of just took the loss, but when you pay for a $1700 service you would expect to receive what was agreed upon.

Our PC died, we hadn't backed up our work for months. They collected the computer, and retrieved our data over the Christmas period and we were back up and running at the start of January. Very pleased, would recommend

Getting important documents back before national accreditation.

The person taking our credit card over the phone spoke clearly and was very polite. After that I got multiple calls from someone who mumbled and talked very quietly. All I heard clearly was “we should have your data in a couple of days”. Well, it has been a few weeks and I finally got, “we tried twice and couldn’t get anything”
The web site says No data, No fee, but because my drive went to stage 3, I’m out $1200?
I was lead to believe that they wouldn’t go forward if they didn’t think that they could recover the data, but in the end I was accused of dropping the device and severely damaging the internal components.

Graet communication. They walk you thru the entire process. Very profesional.

A little pricey but they got our data back!

Thank you for all your hard work and personalized support

I typically recover data for friends and family, but I did not trust my skills with this job because it was too important. So I contacted Fields Data Recovery. The drive wasn't making scraping noises, so I knew the platters were probably in good shape, and the heads were the issue. To replace heads and recover the data requires finding donor heads from a used drive made at the same location, near the same time. Not easy, and usually expensive. Having a clean room and the skills required to take the drive apart and put it back together is the next hurdle. Fortunately, FDR had the right contacts, skills, and tools. Would I still give them five stars if they weren't able to recover my data after I spent all of the money? Yes. Recovering data is never a guarantee, and they told me that upfront, but having skilled experts working on my drive was my best shot. I knew if they couldn't recover the data, then nobody could, and I was willing to pay to know for sure.

Used their service through the Account Manager. He was quick to take payment and afterwards refused to answer emails or phone calls. I was promised 1-2 days to have my data sent to me, however that never happened.
I got help, a week later from another employee who sent me my data through Dropbox and finally a flash drive 2 weeks later.
I do not recommend this company (Hamilton) office. as there are others that can provide the same service, without ignoring their customers after a large payment.

David was able to recover my hard drive which had all my business records, Quickbooks for the last 25 years and photos! I thought all hope was lost and I was absolutely despondent, but they got it done!! Quickly done, efficient and they kept in touch with me every step of the way!! Highly recommend!!!

Excellent Service – Recovered What I Thought Was Lost Forever
I had a very important drive fail on me and thought years of files were gone for good. After doing some research, I decided to give Fields Data Recovery a try, and I’m really glad I did.
From the beginning, their team was professional, responsive, and transparent about the process. They explained the evaluation, the recovery options, and the pricing before doing any work, which gave me confidence that I was dealing with a legitimate company.
The recovery was successful, and they were able to retrieve the majority of my files, including some that I assumed were permanently lost. Communication throughout the process was clear, and they kept me updated at every stage.
Overall, it was a smooth and reassuring experience during a very stressful situation. I would definitely recommend Fields Data Recovery to anyone dealing with data loss.
Rating: ⭐⭐⭐⭐⭐

The people at Fields were easy to work with and were able to recover our data. I have their contact info saved in case there is a "next time".

The data recovered appeared to be intact as far as I can tell, but we still haven't received the drive back.

Stay away. SCAM!!!! They’ll tell you they’ll get your data. Pay $1500. Then oh they can’t get your data. No money back either. SCAM SCAM

I lost all of my data on my backup drives and Field's Data Recovery quickly retrieved all of my lost data within a week's time. I was very pleased with their service.

Outstanding service they were able to repair my destroyed hard drive. Get all my data back into my hands very quickly highly recommend.

1/9/2026 I reached out to Field via the phone# on their site and spoke to Collin who was very kind, informative and listened to my concerns, fears and hesitation as to sending my external HD to them with all my family pictures that I had not been able to access on the Toshiba EHDD (Built in 2012) since about 2018 when all it did was click. I had been sitting on it for a while going back and forth due to my research was showing it would be expensive to save and no guarantees of recovery. Life was lifeing and after the loss of 4 family members in 6 months in 2021 and really wanting to get my photo's back I reached out. Collin explained everything in detail and what would happen, what to expect and the potential of recovery or non-recovery, and the potential costs. I bit the bullet so to speak and send the HD in with fear and trepidation on 1/12/2026. I verified it was received and my acting agent Valenzuela reached out to me to confirm and re-iterate everything that Collin had advised me of (Both the reps did state no recovery no pay and devices returned at their expense). I received my 3rd call on day 2 of them having the HD and was advised that I would have 100% full recovery but it was barely hanging on by a thread and I need to pay for the services quickly so they could get it all done (I did feel a little intimidated and pushed by this tactic at first but then thought back to all my research on what has to be done to recover data and how fragile it is and realized it is only fair they get paid for the work before completing it) I was told in the beginning if the heads had to be replaced that was the most costly part (again verified by my research also) and was told by Valenzuela that they had to be replaced 3 times and should have cost me 3K+ however they would only charge me $1500.00 and so I paid the $1500.00 on 1/14/2026 and waited with pensive trepidation as I knew the potential to lose the data was still there and I was worried of it all still being lost and I would lose that money. To me getting over 40K pictures of my family back was worth the money. After paying I did get a little more worried as it did seem that they went quiet on me and it was harder to get a hold of Valenzuela but I reined my fear and pensiveness in and waited and on 1/19/2026 I got a email and text stating that my HD was on its way back to me on 1/20/2026 (YAY and I cried) now UPS tried my patience in getting it (another story on its own) but it showed up 1/22/2026 and I immediately sat down and went through the hard drive and it was all there everything I was missing and I cried again. 13 days from contact to finished. So, with all this being said I will state I do feel like communication on the progress of recovery after payment could be a little better either via email or text, but I would still recommend and use them again if needed. Now to go and enjoy my pictures and memory lane. Thank you Collin, Valenzuela and any other Data Tech that worked on my HD for giving my family back to me.

I had an appalling experience with Fields Data Recovery. They initially promised a 20% discount on any existing quote I had, but once they had my drive, the quote they provided was significantly higher than my previous one. The original representative I dealt with completely disappeared and stopped responding to all calls and emails.

While I was out of the country with limited internet access, another representative named Jxxx contacted me. He was extremely unprofessional and threatened to recycle my hard drive—which contains critical data—if I didn't respond within a single hour. To top it off, they eventually shipped my drive to the wrong address without verifying it with me first. Avoid this company at all costs; they are predatory and unreliable.