Fiji Bookings Reviews 

Antwoord van Fiji Bookings

Geüpdatet op 18 mei 2026

Thank you for sharing your feedback with us.

To help clarify, our system displays rates in Euros alongside an estimated price in Fiji Dollars. We chose Euros as our standard international currency for three reasons:

1. Our headquarters: Our company is based in Europe.

2. Avoiding symbol confusion: We welcome guests from all over the world, including Australia, New Zealand, Canada, and the USA. Since the "$" sign represents a completely different value in each of these countries, using Euros helps to prevent confusion during the booking process.

3. Pricing stability: The Euro provides a more stable baseline than the Fiji Dollar, allowing us to maintain reliable and consistent pricing without regular fluctuations.

We always aim to provide a clear and seamless booking experience. Considering the above explanation, might you be willing to reassess your rating? Reviews have a major impact on our team, and we would be incredibly grateful for your support.

Antwoord van Fiji Bookings

21 mrt 2026

Thanks for your 4 star rating and constructive feedback! You'll be pleased to hear we are actually working on that right now and this new functionality should be available in a week or 2. We aim to continually improve!

Antwoord van Fiji Bookings

8 mrt 2026

We appreciate the great rating! It is frustrating when technology does not cooperate on the first try. While these processing delays are usually down to external bank connections, we are glad it eventually went through and that you had a good experience otherwise.

Antwoord van Fiji Bookings

9 feb 2026

We are sorry to hear about the stress you experienced at the port. To clarify for other travelers: this review concerns the on-site check-in process managed by ferry staff, not our booking platform. All bookings made through our site are digitally confirmed and transmitted to the ferry's system at the time of purchase.

We are currently investigating why the operator’s staff at the dock had difficulty locating your valid reservation, which is an exceptionally unusual occurrence.

While we are assisting in finding the root cause, please note that the boarding experience is entirely under the domain of the ferry operator, and not a reflection of our service as an online booking platform.

Antwoord van Fiji Bookings

9 feb 2026

Thank you for your feedback! Regarding the Bula Pass, we agree that it’s not always the right fit for every itinerary, as the set durations are determined by the ferry operator.

Regarding your booking experience, it sounds like you may have missed our 'ADD MORE TRIPS' button in the booking cart (right next to the 'Complete Booking' button). We are currently the only platform that allows travelers to bundle various Fiji operators and different routes into one single transaction.

By using this feature, you can build your entire itinerary in one go and receive a single, consolidated confirmation. Because you made several separate bookings instead of using the cart feature, our system treated them as individual orders, which resulted in those multiple emails.

We’re sorry you missed that functionality this time, but we hope this tip helps other travelers looking to keep their island-hopping logistics in one place!

Antwoord van Fiji Bookings

5 feb 2026

We feel that a 1-star review is a totally unfair reflection of our service for a situation apparently caused by a customer oversight during checkout.

We have reached out to you several times via email to resolve this misunderstanding, but we have yet to receive a response. To clarify the facts for the public:

Currency Oversight: There has been no "overcharge." Our website exclusively uses Euro (€) currency, which is clearly displayed at every stage of the booking process. The total on your statement is simply your bank’s conversion of that Euro amount into your home currency.

Price Integrity: Our rates are set to match the Fiji Dollar (FJD) pricing provided by the local ferry operators. You are paying the same market rate you would find with any other vendor; the only difference is the transaction currency.

Regulated Business: We are a long-established travel company operating under strict EU regulations. We maintain the highest standards of transparency and payment security.

Goodwill Offer: While the bank's exchange rate is entirely outside of our control, we have already offered you a full refund via email if you are dissatisfied with the conversion applied by your financial institution.

Antwoord van Fiji Bookings

30 jan 2026

Hi there! Thank you so much for the 4-star review and the kind words about our detailed and simple process. We always strive for a 5-star experience, so if there is anything specific we could do to earn that final star next time, please let us know! We appreciate your support.