I´ve rented a car, online, and got it in Cairo Airport by Mostafa. The meeting and handing over the car was better than great. Mostafa, who met me at the exit, was very informative and helpful. I´ll h... Toon meer
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D012837158-FRAE202601243781 Einmal und nie wieder bei dieser Vermieter, nach der Anmietung 1708 AED von Abbuchungen auf der Kreditkarte gehabt, kein Begründung, kein Abrechnung, telefonisch nicht zu... Toon meer
Bedrijf heeft geantwoord
I have used Final Rentals a couple of times now, once in December 2025 and again in February - March 2026. Both times I have found the service to be excellent, shuttle included from and back to the ai... Toon meer
Bedrijf heeft geantwoord
We recently rented a Kia Sportage Hybrid from Final rentals during our 10 day trip around the UK. Rental process & collection was very easy. Great price and car was in good condition on pickup.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Final Rentals is a global car rental franchise and affiliate network, bringing together exceptional local car rental companies under one trusted brand. With a presence in over 500 locations across more than 50 countries, Final Rentals connects customers to reliable, high-quality car rental services wherever they travel. Whether you're planning a trip across Europe, the Caribbean, the Americas, or the Middle East, Final Rentals offers a seamless, dependable, and affordable way to rent a car which is powered by local expertise and global technology. When it comes to renting a car internationally, Final Rentals is your go-to partner.
Contactgegevens
Tec Marina, Terra Nova Way, Penarth, CF64 1SA, Cardiff, Verenigd Koninkrijk
- bookings@finalrentals.com
- finalrentals.com
3,8
Goed
288 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Meat & Great in Cairo Int. Airport
I´ve rented a car, online, and got it in Cairo Airport by Mostafa. The meeting and handing over the car was better than great. Mostafa, who met me at the exit, was very informative and helpful. I´ll hire same car of same person under Final Rentals agian and again where ever it´s availabel if all managers are such friendly as Mostafa.
2 april 2026
Review zonder uitnodiging
Antwoord van Final Rentals
Thank you for sharing your experience with us. We are delighted to hear that your rental at Cairo Airport went smoothly and that Mostafa made such a positive impression during the meet-and-greet and handover process.
It is always our goal to provide a seamless and helpful service, and your kind words will certainly be shared with Mostafa and the local team as encouragement.
We truly appreciate your trust in Final Rentals, and we look forward to assisting you again on your future bookings.
Hassle free great service
The company made the hire of the vehicle really easy and I would recommend them to anyone who doesn’t want the hassle of a big company and all the paperwork that goes with hiring a car
The company are based 30 mins from the terminals at Heathrow and they shuttled my family and I door to door in a very clean and well looked after Mercedes.
Our hire car was excellent, clean, well looked after and very affordable
Overall excellent and very friendly staff and we will be using them again in the future
25 maart 2026
Review zonder uitnodiging
Antwoord van Final Rentals
We sincerely appreciate your gracious feedback and kind words.
We are delighted to learn that you found the rental process uncomplicated and hassle-free, and that our team was able to enhance your experience. It is gratifying to know that you were satisfied with the shuttle service and the vehicle’s condition.
Your recommendation holds great significance to us, and we are honored that you intend to utilize our services again in the future. We eagerly anticipate welcoming you and your family back during your next visit.
PER NOLEGGIARE UN AUTO OCCORRE ESIBIRE IL BIGLIETTO AEREO
Ho noleggiato e pagato un auto all' Aeroporto di Palermo, in quanto ho l'auto personale a fare il tagliando. ( come mi capita spesso ). All'arrivo per il check-in a parte i soliti documenti necessari per noleggiare l'auto mi viene chiesto il biglietto aereo, io rispondo che non sono arrivato in aereo ma mi sono fatto accompagnare da un amico. A questo punto i due addetti uno molto anziano e un ragazzino mi dicono che è obbligatorio esibire il biglietto aereo, la persona molto anziana mi dice "perché lei non è che può noleggiare una macchina 9,00 euro per tre giorni,"offrendomi la possibilità di noleggiare la stessa auto per 150,00 euro per lo stesso periodo. Faccio presente che nella e-mail di conferma non c'era scritto che era obbligatorio fornire i riferimenti del volo ma era preferibile comunicarli per l'organizzazione del noleggiatore.
PESSIMA SOCIETÀ DI AUTONOLEGGIO STATE ALLA LARGA
22 maart 2026
Review zonder uitnodiging
Antwoord van Final Rentals
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience at Palermo Airport and understand how frustrating this situation must have been.
We would like to clarify that for certain airport locations, bookings made under specific rates or conditions may require customers to present a valid flight ticket upon arrival. This requirement is clearly outlined in our Terms and Conditions, as these rates are often offered exclusively for customers arriving by air.
If a flight ticket cannot be provided, the booking may not meet the applicable conditions, and an alternative rate may be offered by the local rental partner.
That said, we truly regret any inconvenience caused and the manner in which this was communicated to you. This is not the level of service we aim to provide, and we will address this internally with the concerned team.
We appreciate your feedback and hope to have the opportunity to serve you better in the future.
The rental was not the cheapest I could…
The rental was not the cheapest I could find, but it seemed to get reviews suggesting it did not use predatory practices. That was not the case. They require 300k in property liability, an absurd amount. The result was that I had to pay and additiona $200 for my $87 rental. This is a scam that I had not heard of before, but I will be diligent in the future to read all of the fine print in the contract. I would not rent from them again.
PS - I should add that I have an umbrella policy that covers well in excess of the 300k required by the agency.
14 maart 2026
Review zonder uitnodiging
Antwoord van Final Rentals
Thank you for sharing your feedback. We sincerely apologize for the frustration
Your comments are very important to us, and we will review our communication and policies to ensure that all terms are presented more clearly for future customers.
We appreciate your candor and hope this experience will not deter you from considering our services again under clearer terms.
Thank you for bringing this to our attention.
DO NOT RENT FROM THEM...I wish I would…
DO NOT RENT FROM THEM...I wish I would have looked into their establishment further as they DO NOT do what it states on their website. They are only a front that directs you to the rental place, and it is here that they "hit" you with all the extras. SO the vehichle seems cheap at the start, but by the time it is said and done it is NOT cheap. Plus their vehicles are NOT new. We had a honda van and it was not clean in the inside and there were panels falling off during our first drive. They were very persuasive in their communication and once they shuttle you from the airport they have you and you really have no choice. The free shuttle is not free as there are fees in your final invoice as well. There were 3 other groups when we returned the vehicle and ALL were not satisfied. One in fact left the car there and returned to the airport at the start of her vacation to take her chances at the airport for a rental. DO not, I repeat DO NOT rent from this company.
27 februari 2026
Review zonder uitnodiging
Antwoord van Final Rentals
Thank you for your feedback, and we are truly sorry to hear about your experience.
Please note that this is certainly not the level of service we aim to provide. We work closely with our local teams to ensure transparency, fair pricing, and well maintained vehicles, and your comments are taken very seriously.
To allow us to investigate this matter thoroughly, we kindly ask you to share your booking reference with us at support@finalrentals.com. Our team will review the case in detail and get back to you as soon as possible.
We sincerely apologize for the inconvenience caused and appreciate you bringing this to our attention.
D012837158-FRAE202601243781
D012837158-FRAE202601243781
Einmal und nie wieder bei dieser Vermieter, nach der Anmietung 1708 AED von Abbuchungen auf der Kreditkarte gehabt, kein Begründung, kein Abrechnung, telefonisch nicht zu erreichen, Antworten per E Mail gleich 0, das nächsten mal wieder bei Herz oder Sixt, hier wird nur billig angeboten und dann der Kunde über die Kreditkarte abgezockt
25 februari 2026
Review zonder uitnodiging
Antwoord van Final Rentals
We are sorry to hear about your concerns; however, we would like to clarify that our local team has already contacted you by email before charging and provided the breakdown of the AED 1,708 charge, which relates to post-rental costs including traffic fines and road tolls incurred during the rental period. These charges are issued by the relevant authorities and are processed after the rental has ended.
Additionally, there is currently an outstanding balance of AED 510 related to a traffic fine associated with the same booking.
If required, we will be happy to resend the documentation. Please contact us at bookings@finalrentals.com
with your booking reference so we can assist you further.
I will book with Final Rental next year!
I will book with Final Rental next year we go to Saudi Arabia. Kind people.
2 maart 2026
Review zonder uitnodiging
Antwoord van Final Rentals
We extend our sincere gratitude for your kind words. Your support is greatly valued, and we are delighted to learn that you intend to book with us for your upcoming trip to Saudi Arabia next year. We eagerly anticipate the opportunity to assist you once more and ensure that your next experience is equally enjoyable.
My experience has been excellent
My experience has been excellent. Friendly, knowledgeable staff. Pick up service was very welcome as well. Would definitely recommend and would use it this car rental company service again.
3 maart 2026
Review zonder uitnodiging
Antwoord van Final Rentals
We sincerely appreciate your complimentary remarks. We are delighted to learn that your experience was positive and that our staff and pick-up service exceeded your expectations. Your recommendation holds great value to us, and we eagerly anticipate the opportunity to serve you once more in the future.
Fraudulent business advertising
We made a reservation for about $10/day, which seemed like a great deal. We came prepared with proof of CDW and liability insurance, but were told that we needed to purchase theirs upon arrival at the car company. We ended up canceling the reservation due to their fraudulent advertising. Do not believe the good deals. Also the wait time at the airport to get to their office offsite took more than an hour. Do not recommend!!!
7 maart 2026
Review zonder uitnodiging
Antwoord van Final Rentals
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the insurance requirements and the wait time. We understand how frustrating this must have been and will share your comments with our team to help improve our service. We appreciate you bringing this to our attention.
Returning Customer
I have used Final Rentals a couple of times now, once in December 2025 and again in February - March 2026. Both times I have found the service to be excellent, shuttle included from and back to the airport (Heathrow), cars were of a great quality and no issues upon returning. They also keep in contact through WhatsApp which makes everything easy in terms of getting picked up and dropping the car back off. Thank you!
6 maart 2026
Review zonder uitnodiging
Antwoord van Final Rentals
Thank you so much for your kind feedback. It’s wonderful to hear that the shuttle service, car quality, and WhatsApp communication made your rentals convenient and hassle-free.
We truly appreciate you taking the time to share your positive experience and look forward to serving you again in the future.
Everything was super easy and no…
Everything was super easy and no surprises or hidden charges. They also communicated very well and even gave us a free ride to and from Heathrow. Couldn't rate higher 10/10!
3 maart 2026
Review zonder uitnodiging
Antwoord van Final Rentals
Thank you so much for your wonderful feedback! We’re delighted to hear that everything was easy and transparent, with no surprises or hidden charges.
It’s also great to know that our communication met your expectations and that you appreciated the complimentary ride to and from Heathrow.
Your 10/10 rating truly means a lot to us. We look forward to
welcoming you again on your next trip!
Scam Company….Do not rent from this company
Upon my arrival at the Ft Lauderdale/Hollywood airport, I went to the Car Rental Center as per the rental company’s instructions to wait for the company’s shuttle. After waiting approximately 30 and still no sign of their shuttle, I decided to call the contact number appearing on my confirmed booking. My numerous attempts at trying to reach the rental company all went unanswered!!!! At one point the company actually blocked my telephone number since now not only could I not reach them but was now getting a message saying that I could not reach them from my calling area!!
By now it had been more than 1 hour that i had been waiting and just feeling stranded and helpless!!!
I started asking other shuttle drivers if they knew of a company by the name of FINAL RENTALS, and the response was negative.
At this point, after almost 2 hours, I decided to ask a shuttle driver from another company to take me to their offices where I ended up renting a car at more than 3 times the cost!!!
This review has for it’s purpose to hopefully prevent someone else fall in a similar situation!!!! Obviously this rental car company is a total SCAM IN THE SOUTH FLORIDA AREA!! I also did reach out to them via email on that day to which they replied that someone was going to contact me shortly. They never did!!!
2 februari 2026
Review zonder uitnodiging
Antwoord van Final Rentals
Thank you for taking the time to share your experience. We sincerely apologize for the situation you encountered at Fort Lauderdale/Hollywood Airport.
We completely understand how frustrating it must have been to wait for the shuttle, experience difficulty reaching our team, and ultimately face additional costs. This is not the standard of service we aim to provide, and we deeply regret the inconvenience caused.
Please be assured that we are reviewing this matter internally to understand what went wrong and to ensure it does not happen again.
Once again, we apologize for the disruption to your travel plans and thank you for bringing this to our attention.
Good prices and very good service
Good prices and very good service. The only downside is its far from Heathrow
3 maart 2026
Review zonder uitnodiging
Antwoord van Final Rentals
Thank you for your kind feedback! We’re glad to hear you enjoyed our prices and service.
And we appreciate you sharing your thoughts. Your feedback helps us continue improving our services.
We hope to welcome you again soon!
New cars, great staff, good communication
The staff is very polite. The shuttle drivers as well. All enquiries were promptly answered. Communication on WhatsApp were very helpful with immediate replies. They also accommodated a different drop off location. The car was brand new and clean. The terms and conditions were clearly explained.
28 februari 2026
Review zonder uitnodiging
Antwoord van Final Rentals
Thank you very much for your detailed feedback. We are delighted to hear that you had a positive experience with our team, shuttle drivers, and WhatsApp support. It’s great to know that the vehicle, service, and communication met your expectations, and that we were able to accommodate your drop-off request.
Your kind words are greatly appreciated and motivate us to continue providing excellent service. We look forward to assisting you again in the future!
I had a great experience all of the…
I had a great experience all of the team were helpful and polite.
27 februari 2026
Review zonder uitnodiging
Antwoord van Final Rentals
Thank you so much for your kind words and to hear that you had a great experience and that our team was helpful and polite.
Your feedback means a lot to us and motivates us to continue providing the best service possible.
We look forward to assisting you again in the future!
2000 Mile UK Road Trip with Final Rentals (Feb 26)
We recently rented a Kia Sportage Hybrid from Final rentals during our 10 day trip around the UK.
Rental process & collection was very easy. Great price and car was in good condition on pickup.
We particularly appreciated the lower young driver fee compared to other rental companies.
We did approx. 2000 miles which was inside the allowed mileage (2500 specified on rental) and had no issues with the car.
Drop off was very easy and straightforward, shuttle service to the train station was an added bonus.
Overall highly recommend final rentals and would definitely use their service again!
27 februari 2026
Review zonder uitnodiging
Antwoord van Final Rentals
Thank you very much for taking the time to share your experience with us.
We’re glad to hear that you had a smooth rental process and that the Kia Sportage Hybrid met your expectations throughout your 10-day trip around the UK. It’s especially great to know that you found our young driver fee competitive and appreciated the overall value we aim to provide.
We’re also pleased that both the pickup and drop-off processes were easy and that the shuttle service added convenience to your journey. Hearing that you completed your trip comfortably and without any issues truly means a lot to our team.
Thank you for your recommendation. We look forward to welcoming you again on your next trip!
High quality car
High quality, low mileage car. Great communication.
26 februari 2026
Review zonder uitnodiging
Antwoord van Final Rentals
Thank you sincerely for your kind words.
We are delighted to learn that you were satisfied with the quality of the vehicle and our communication. Your feedback is invaluable to us.
We would be honored to assist you again in the future.
Antwoord van Final Rentals
We sincerely appreciate your kind words and support. We look forward to assisting you again in the future.
Very good service happy to have them…
Very good service happy to have them again brand new car in that price they gave us
23 februari 2026
Review zonder uitnodiging
Antwoord van Final Rentals
We sincerely appreciate your complimentary remarks. We are delighted that you are satisfied with our services and your recently acquired vehicle.
We eagerly anticipate the opportunity to serve you again in the near future.
Solid Offering and Service
They gave us very competitive rates and a wonderful new hybrid vehicle to use. The collection process was a bit long but not unique to them. Drop off was seamless and quick. The airport return was wonderful with drivers friendly and helpful in Mercedes shuttles. Paula at the Windsor branch is very friendly and makes the process feel comfortable.
20 februari 2026
Review zonder uitnodiging
Antwoord van Final Rentals
Thank you so much for your wonderful feedback.
We appreciate your patience with the collection process and are pleased that the drop-off and airport return experience met your expectations. It’s especially great to hear your kind words about our friendly and helpful shuttle drivers.
Thank you again for choosing us. We truly appreciate your support and look forward to welcoming you back on your next trip.
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