Firstaidpro Reviews 

Always informative and reliable content. Trainer was great - very knowledgable and makes the training session interesting

Friendly staff, good content, close to home

The trainers are very good knowledgeable and finish the course training on the specified time.

Very professional training
Thanks!!!

Beware - this company charges a $10 fee to change your course dates (even if it is due to work commitments) and a $40 cancellation fee. You have to give them, your card details including cvv over the phone - they don't have any other payment method which does not sound ethical, including refusal when I told them I will pay at their office.

The trainer was very informative

Great communication between lecture.

Both teachers are absolutely brilliant.
Clear communication and very helpful.
All delivered with humour and character.

I did my first aid yesterday! The trainer was rude, condescending and abrupt. Her style training was not great! She went through the session and suddenly put a question on the spot and expected to everyone to know. She talked to the participants like we are stupid! Then made some derogatory remarks towards an Indian saying he couldn’t speak and talk English. I was so disgusted.
I have done my first aid through St John’s and they were so professional and enjoyable!

Amazing the girls are awesome
Thankyou so much

The trainer Jarrad was great. Leant alot at this first aid course Southport. The group was not to large the space was nice, and the training was engaging. Will use again!

I completed the HLTAID011 Provide First Aid course with First Aid Pro on Monday, 28th July 2025. The course was well-structured and ran to time, which I appreciated. The trainer delivered the content clearly, with a good balance between theory and hands-on practice.

Practical scenarios were realistic without feeling overwhelming, and the equipment provided was clean and in good condition. I particularly liked that there was a strong emphasis on confidence in real-life situations, not just ticking boxes for assessment.

Admin and enrolment were straightforward, and all communications leading up to the day were clear. The venue was tidy and easy to access.

If you’re looking to get certified efficiently without compromising on quality, I’d recommend First Aid Pro.

Adelaide site cleanliness carpet not the best
Toilet floor not the best

I booked twice to do my first aid course. The first one they cancelled it at 4:30pm the day before and said they would call to reschedule and I did not receive a call for a week so I had to reschedule it myself. Then myself along with approx 10 other people arrived to do the course and the instructor did not show up. No notifications stating there was a cancellation were sent out until 45mins after the course started. The employees at the place it was supposed to be held at suggested we should leave as this is not the first time it has happened.

I actually turned down an employer who offered to pay for me to train with FAP and paid for a competitor out of my own pocket instead.
I can't believe how awful these reviews are (but... also, I can?). I've heard awful things about management in this organisation (they seemed to kick it up a notch in 2024), so I'm not surprised that they offer such lacklustre customer service.
I have since done a First Aid course with a competitor (St John) who were brilliant. It felt way more aligned with my values, very generous and well-resourced. It really has demonstrated to me how much First Aid Pro lacks, and I will not take a course with them again.
I don't typically leave reviews like this unless I really feel strongly that other people would benefit from it. Heed the reviews!

This training is so poor I cant believe it has been accredited and continues to operate.
Firstly you need to study and complete a test with results of 100%. There is absolutely no indication how long this study component will take to complete. I spent hours doing it but it could take you 8hrs or more. Then the test in which you must get 100% has numerous answers that are incorrect or out of date. You cant get them correct. Whats more the test asks questions that bear no relevance to Medication Administration whatsoever! Ie - questions regarding OHS regulations??? I have been doing Medication Administration Training for over 35years and i have never had a worse experience. Further more I had to travel from Regional Victoria to Melbourne to complete the "Practical Component" - which was, quite frankly a complete waste of time. Nothing learnt - nothing practical about it!
What worries me is there are people there who have never given medication before and wont know that this training is appalling.

Do not use this companyI did this course in 2022. During the 6 hour class I was sexually harassed by the teacher who then got a hold of my mobile and texted me a number of times.
He was subsequently fired but it did not take away from the appalling experience I endured while trying to simply gain my first air credentials.

This month my certificate expires and I was sent a renewal- which was very confusing and did not clearly state that I would need to redo the entire course to keep my credentials valid. As a result I booked into the wrong course (CPR refresher).

Today I was told that they would not refund my $45 only keeping it in credit for 30 days.
And if I wanted a refund that it would incur a 50% admin fee.

Not only do this company hire unprofessional staff, they do not see the long term value of their students.

There is no way I would book a course with them ever again and warn others to look around before committing their money.

You can do the same course elsewhere for less money and with better customer service and professionalism.

I would give zero stars if I could.

If I could give them -10 I would. They advertised a free course as part of the daily deal. I attended the course a week later then was called in the afternoon and told that there was a glitch in the sytem and they wouldn't be releasing my certificate until I paid them $97. I said that I wouldn't be paying as they had advertised a free course. I was then sent two different invoices, one for $97 and the other for $79 and told I wouldn't be getting my accreditation until I paid. I called three times and was told that the manager was 'in training' and couldn't be disturbed and would call me back, which they didn't do. I also did another course which I paid for, only to arrive and be told that it wasn't actually an accredited course and didn't really count for anything. I have wasted a day off work doing two courses (one of which is pretty much useless as it isn't even certified), and am now having my certificates held to ransom until I pay because of their mistake. Absolutely appalling company and their customer service is non-existent. Go somewhere else for your training.

I have recently had a very frustrating experience with First Aid Pro and their booking system. First, the website does not allow you to select the date you prefer when making a booking. This is incredibly inconvenient, especially when planning ahead and needing to align with specific dates. Instead, the system randomly assigns a date, which forces customers to accept bookings that may not suit their schedules.

I reached out to First Aid Pro by calling customer service which proved to be a nightmare as they obviously not answering calls, I kept getting an automated answer that I was calling outside their working hours even though I would call within their work hours. I reached out to them on e-mail but they also informed me that there would be a fine for changing the date! This penalty is both unreasonable and unfair, considering the website’s limitations in allowing users to pick dates in the first place.

Their service is very dismissive and unhelpful. It is clear that they no interest in resolving the issue or providing quality customer support.

I would not recommend this organization to anyone. Be on watch guys!

First Aid Pro cancelled my course did not book me into another course and because a month has expired will not give me a refund. Very poor form!