Our trip was initially booked correctly.

A few weeks before our trip, we needed to change the pickup time to one hour earlier. I called First Charter Bus to request the time change. The representative said she needed to contact the dispatch center and they would get back with me when the time change was confirmed. However, she also said I should call back if I didn't hear anything. A week went by without hearing anything. So I called again, the representative reached out again and then confirmed our time change. I was emailed a confirmation of the time change. All seemed fine.

The day of our pickup, we had 32 kids sitting in the hot sun waiting for a bus that showed up an hour late! Apparently, while the time was changed on my confirmation sheet and on the info with First Charter HQ, it was NOT changed at the dispatch center. Therefore our bus came one hour late.

While I stayed on the line with HQ, the representative was continually trying to contact the dispatch center, but could not reach anyone. She was finally able to reach the area manager to whom I was able to talk directly. He was very sorry and provided a story about the first bus driver having a loss in the family that upset him enough that he couldn't drive so they had scrambled to find another driver. Okay. That's fine, things happen. But why was I not contacted about the delay? We could have arranged to have the kids NOT waiting in the hot sun for an hour waiting for the bus. That was unprofessional. He also told me the bus location and and from that location, we knew the bus would be another 1/2 an hour late. We moved all the kids back to another location. Then the bus showed up about 5 minutes later, so apparently the manager/dispatch center did not know exactly where the bus was enroute to us. A very frustrating morning!!!

We also had to contact all 32 parents to let them know to pick up their kiddos an hour later as the bus was late. The parents were not happy about this as it messed up their schedules too.

Other than the manager saying he was sorry at the time, we were not contacted later about this event to followup on the situation, nor were we offered any discount.

The bus driver was great, as were the representatives who booked our trips, but the miscommunication between the First Student HQ and the dispatch center was unacceptable and contributed to an unfortunate situation. Why was I emailed a confirmation with the correct time from First Student HQ, while the time was not changed on the paperwork at the dispatch center? And when the dispatch center was "aware" of the situation earlier that morning (according to the manager), a phone call to us would have saved a lot of consternation among many people.

I would use First Student again. However, when I book my trip, I will get the direct phone number of the dispatch center so that I can call a few days earlier, and the day OF the event, to assure that the trip will proceed as planned.

Thank you for the opportunity to write this review.

The buses were to our destinations a few minutes early and we very clean. The drivers were all very courteous. We had an excellent experience with First Student Charter.

We have loved using First Student Charter Bus Rental in Ogden. They have been on time, friendly and easy to work with. Thanks for making our field trips more enjoyable by not having to worry about transportation issues! I would recommend to anyone!!

Busses were right on time. Bus drivers were friendly and courteous. Setting up the charter was made easy and convenient.

Our experience with your service was fantastic. The drivers were courteous and professional and easy to work with. Our group was late to our final day pick up point and the drivers were very kind and patient. We appreciate the ease of scheduling as well. Thank you from Draper Utah Draper Crescent View Stake of the Church of Jesus Christ of Latter Day Saints.

Very impressed with the whole process. If the wait time on the phone line is long I suggest taking advantage of them calling you back when it prompts you to. They did call me back and it was worth not sitting on hold until they had a service representative available. Would recommend using these services to anyone - great option for large group travel.

First Student was amazing!!
Erin and Mya were the best.

Everything was great, however buses were 15 minutes late picking us up from our final destination.

The drivers were great, booking was smooth. A+

The driver was on time, even though it was snowing. He was courteous and worked well with the children. We would love to see more drivers like this one.

Great customer service and made the entire process very easy. Its nice when everyone that I worked with all had the same commitment to take care of the customer. I will continue to use and recommend others to your company.

Thank you

Our bus driver was Luis and the teachers said he was fantastic! Probably the best driver they have ever had for a field trip!

Amazing!!!! Will be using again!

I spent at least 4 hours on the phone coordinating a ride from my wedding to make sure all of my guests would get home safely. After confirming and reconfirming I was excited and my guests were ready for our adventure. However the bus never came, they forgot about us. I spent $400 for none of my guests to have a ride home. We had to scramble at night to try to find a solution. I was frustrated and embarrassed. I’ll never try this again and I really hope I get my money back.

Thank you for providing this service, so far the teachers have been very happy with the service and drivers.

Such a fun and professional driver. Thank you for making this experience so wonderful

First Student always knocks the transportation of our Marathon runners out of the park!

Our bus driver was awesome. We were picked up on time and dropped off on time. She was very kind and helpful!

We LOVED, LOVED, LOVED our bus driver, Sharon Litle! She was incredibly friendly and positive throughout our entire trip. We feel she is part of our big family now! Our only concern was when I booked our chartered bus I was told we wouldn't have to find accomodations for our bus driver. I even asked twice on two different phone conversations about the bus drivers accomodations. That information is very crucial to receive as accomodations need to be prearranged & booked before an event. Luckily, Sharon was very positive and she was willing to stay wherever we could find a place for her and others gave up bedding and a pillow for her. I'm still unclear as to whom is responsible for the bus drivers accomodations.

Buses were on time. Drivers were helpful and friendly. Good experience.