FirstCry AE Reviews 

One of the product was used already. I had sent he imaged. They ensured me to refund and after a couple of follow ups. They replied and saying that “we do apologize for the inconvenience. However, your return request has been rejected
as the supplier confirmed the item is not used and this is the way the item is dispatched
We are sad to inform you however this case is now closed we will not be proceeding with your request “ Worse experience and waste of money.

They will deceive the costumers by their offer. Especially the cashback. I received the cash back code. The codition will never be applicable in the page for your cash back. In the end no cash back.

They have blenders that dont function literally after a few days, then they will ask you to personally take your blender to an industrial area as if it was your fault...So you end up getting frustrated and the customer service is Very RUDE!!!!

Quick delivery, original products, super price, 20% discount with Mashreq card. I was very lucky with all these things. Thank you!

Great experience , almost purchase in every 10 days for my baby , great service good stuff ,Always receive my order on time ,

Terrible communication and disorganisation. Incomplete orders delivered but no replacement service available. Assembly service came and wasn’t able to complete even after being advised prior that the full parts weren’t available only then to fix a bike light in the incorrect position.
Had to chase for seperate pieces on own accord as service was so bad and am still waiting for someone to advise when they will complete the assembly and eeadjsting(due to incorrect assembly) process included in the purchase

Very worst customer service. 😡😡

my cash refund i still haven’t received it its been a month now.
try to call and email no response.

It’s really very bad service to keep waiting the order I did and they sent messages reschedule the receiving dates from their side without any one call us. If you aren’t not welling to work professionally, it’s ridiculous
Customer service agents like robots just saying the same phrases and not understand the situation or take any action.
Very bad service and i will share my feedback everywhere to let all know the reality of non honest service

Never buy an item in this shop.
I never received my order since 2 weeks.
They told me fast delivery in 3-5 days, I never received a call or instruction for my order BGV1649312038718.

Customer support never answer me, Im issuing a complaint with my bank. Please, never order here

I purchased a KidsKraft item from First Cry but it was faulty. When screwing the metallic parts kept breaking causing the screws to fall out After 10 days FC was still deciding whether or not to refund me.
They sent 2 men to my door to 'inspect' the item however they refused to touch it.
Long story short i later found out from FC when I requested yet again my refund that I had signed a document stating i was happy with the service from the 2 men.
What??
I never signed anything!
First Cry sent me a copy of the document which i had never seen and there it was...those 2 men had forged my signature.
I went to the police and i was told to demand that I be given that original document
I receievd a refund but First Cry would not acknowledge the request to hand over the forged paper

Best online company in Uae.I can recomend for eveeybody honestly.I am their regular costumer,but no one time any problem.Fastest delivery service,also if you need return items,they are very fast and same time they will refund you money back.All 5 ☆☆☆☆☆.Thank you for your service.

Extremely worst service. I would have given 0 star if there is an option to rate them. They cheated my money and time. No one is responsible and existing only for cheating consumers.

It’s a worst experience which I have ever seen. Defective items were delivered ,after lots of follow ups return was accepted but no one collect back.. I dint get my refund.. don’t trust ..

All products are made in china and customer service is also made in china. These people are big scam, they stole my 4000 rupees. They sent defective old used products.

Poor service, defective products were delivered and after lots of followup return was accepted but no one is collecting it back since 10 days and refund has been delayed.

Great service & my items were delivered on time.

Yesterday was first time shopping from FirstCry.that is my wrost shopping experience.customer service has very bad service.nobody is responsible.I didn’t receive my order on time.
I advice not to shop from FirstCry Dubai.because u can’t receive order on time and nobody answer to you.

I ordered a bunch of things and it's been 3 weeks and nothing was delivered. The customer service is not responding at all. The tracking info shows last update from 2 weeks ago. I am starting to doubt I will get any of the things I ordered. One of the things is a baby travel system because I am expecting my baby soon. Now I don't know what to do, shall I wait, shall I just buy a new one.... So my advice is: DON'T EVER ORDER FROM THIS WEBSITE!

Pathetic return policy , even after I ordered smaller sizes separately they complicate and ask full details of the kids (DOB etc ) and 3 photos of the dress , parcel etc to complicate and not to accept any returns. Never going to buy again from them . Garment quality also not that great