M FitPro has been absolutely brilliant for my personal and professional development. Every course I’ve completed has helped me grow as a coach and better support my clients, especially the w... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Euan has embraced every opportunity to learn and develop through FitPro. The wide range of courses available has provided an excellent platform for growth, and it has been inspiring to see how much kn... Toon meer
Bedrijf heeft geantwoord
They Lied about the financing. Their company policy is to refuse any refunds even if you leave the course because of life events or tragedy if you stay there over 2 weeks. They wont accept any L... Toon meer
Bedrijf heeft geantwoord
Great course, amazing mentors who regularly reach out to assist and check in progress. I am currently carrying out the Leve 3 course, looking to become a PT and online fitness coach. I would like t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over FitPro - Fitness Professional CPD Education
Geschreven door het bedrijf
We are FitPro, the fitness industry’s trusted global influencer. Join our community for the best insurance, high-quality education, content and music. Let us support you.
What we offer you:-
Trusted public liability insurance. Whether you’re a student or teacher, a studio owner or run retreats, FitPro has the right insurances for you
-
Over 95 CPD courses from world-class educators to support your professional development
-
Insightful and practical content to keep you in touch with what's new in the fitness industry
-
Great music, professionally mixed for your classes, delivered through our app MyGroupFit
OUR PHILOSOPHY
Founded in 1990, by Jane Waller and Brent Hallo, FitPro launched a bunch of firsts into the UK fitness industry, and created a globally recognised body that provides support, education and services to the fitness industry. Naturally, we're proud that FitPro has welcomed over half a million fitness professionals through our door.
PERSONAL TRAINER INSURANCE
Having insurance is a fundamental part of being a true fitness professional, and it’s important to know you are getting the right cover. Whether you’re a student or teacher, a studio owner or run retreats, FitPro has the right insurances for you – after all, we’ve been fitness specialists for over 30 years.
WORLD-CLASS CPD EDUCATION
With over 95 online courses you can stack up CPD points and learn vital skills to push your career forwards. There’s a vast choice: from menopause to nutrition, S&C to special populations … the list goes on.
FITPRO MEMBERSHIP
Sign up for a membership package and be supported in your career with the latest education and knowledge.
MUSIC
MyGroupFit (part of the FitPro family) has served the UK health and fitness industry for over 25 years. We deliver the best professionally mixed music compilations and music licensing for instructors and fitness and leisure facilities.
Contactgegevens
85 Great Portland Street, First Floor, W1W 7LT, London, Verenigd Koninkrijk
- +44 (0)20 8586 0101
- info@fitpro.com
- fitpro.com
4,4
Uitstekend
303 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The educators made me feel welcome
The educators made me feel welcome, safe and relaxed. Lovely light and positive energy from both JP and Teresa.
It wasn't a death by slide kinda course (these were provided pre session) which I like as it kept me more alert and more information absorbent. This I felt made the day go super quick.
All questions were welcome, even those that challenged the topic content. This allowed open discussion and a deeper understanding of the content.
The only thing I would say on a negative, is that the room needed to be bigger for the amount of attendees. I didn't feel there was enough room for some of the more practical elements of the course.
Toilets were easy to find but would have been nice to have had a quick brief of facilities near by before the start.
Location was good for me as a short walk from CX and lots of amenities near by.
4 december 2025
Review zonder uitnodiging
Antwoord van FitPro - Fitness Professional CPD Education
Hi
Thank you very much for your lovely, detailed review. We are really pleased you enjoyed JP's course on Fascia and Feelings, in person. We will take on board your comments and look forward to welcoming you to another training with FitPro whether online or in person.
Thanks for trusting us with your education.
from all at the FitPro team
5 ***** well deserved stars
Thank you FitPro for coordinating this excellent breathing course with Kelly Hopkinson! * Four bite-sized online sessions * super supportive and friendly teaching style * generous sharing of great content from Kelly's own extensive training and experience * practical exercises to take away * video playback also available. Thank you! I'm looking forward to more!
25 november 2025
Review zonder uitnodiging
Antwoord van FitPro - Fitness Professional CPD Education
Hi Liz
Thank you for your lovely review. Thank you for joining us for the live education with Kelly Hopkinson and we're delighted that you found it so informative and practical. We are committed to supporting fitness professionals like you and thank you for trusting us with your education - we will have more live events coming in the new year!
From all at the FitPro team
Definitely worth attending…
Really informative session and not just for our clients, for ourselves and our families too. Understanding much more with excellent graphs to prove the scientific research. Thank you to Linia and Fitpro!
Meg
Pilates Instructor.
27 november 2025
Review zonder uitnodiging
Antwoord van FitPro - Fitness Professional CPD Education
Hi Meg
Thank you for your lovely review, and we are delighted that you could join us for Dr Linia Patel's webinar on GLP-1 and lifestyle. We are committed to supporting fitness professionals like you, and we are really pleased that you find our member's webinars so informative.
From all at the FitPro team
FITPRO webinars
FITPRO Webinars are always full of great information just finished 4 weeks of Female Breathing with Kelly Hopkinson which was very enlightening 👍
25 november 2025
Review zonder uitnodiging
Antwoord van FitPro - Fitness Professional CPD Education
Hi Marion
Thank you for giving us 5 stars in your review. Thank you for joining us for the live education with Kelly Hopkinson and we're delighted that you enjoyed it. We are committed to supporting fitness professionals like you and thank you for trusting us with your education.
From all at the FitPro team
Great practical CPD course
Excellent course. Informative but most importantly practical
18 november 2025
Antwoord van FitPro - Fitness Professional CPD Education
Hi James
Thank you for your great review, and we are really pleased that you found your FitPro CPD course informative and practical. We hope that it helps you take your career even further. We are committed to supporting fitness professionals like you and thank you for trusting us with your education.
From all at the FitPro team
I have been with FitPro for almost 7…
I have been with FitPro for almost 7 years and their customer service has usually been outstanding.
I have just renewed my insurance with them however and their communication is seriously lacking, I have not had any certificate issued (which is needed for proof in a new job), I have proof of payment, there is no way of calling as the 'inbox' is full and I have had no response to any emails. This is really disappointing and not at all how the company used to operate.
6 november 2025
Review zonder uitnodiging
Antwoord van FitPro - Fitness Professional CPD Education
Dear Jemima
Thank you for your feedback. Without further information, we can’t definitively investigate your concerns. However, there has been a system issue over the last few days, which delayed insurance documents getting issued. We hope that you have now received your certificate. Please be assured that the problem did not affect your insurance coverage in any way. If you would like us to investigate your specific issue further, please could you write to the Complaints Officer at hello@phl-ib.co.uk and provide your FitPro membership number.
Thank you
On behalf of FitPro Insurance Services
Really loved the Exercise for Menopause course
Really loved the Exercise for Menopause course, I'd highly recommend it for anyone working with this demographic.
13 oktober 2025
Antwoord van FitPro - Fitness Professional CPD Education
Hi Catherine
Thank you for your lovely review, and we are delighted that you found Marcelle Malan's CPD course on Exercise Strategies for Perimenopause to Post Menopause so helpful. We are committed to supporting fitness professionals like you to develop your skills and career.
From all at the FitPro team
Over a week to speak. Where are customer service?
I'm not sure my insurance is the right one and I've tried for a whole week to try and speak with one of the team but to no avail. Leave a message saya the automated answer machine.. I've left at least 4. It's very frustrating to say this least. I'm surprised as I've never experienced these problems in the past.
15 september 2025
Antwoord van FitPro - Fitness Professional CPD Education
Dear Mary
We're sorry you've experienced problems getting through to the insurance team. Thank you for your feedback and we will respond to your query directly. Thank you
Easy to use website and membership and…
Easy to use website and membership and access to loads of interesting courses at good prices. The memberships are well worth it for all the benefits you receive. Thanks !
18 september 2025
Antwoord van FitPro - Fitness Professional CPD Education
Hi Janey
Thank you for your great review. It's great to hear that the FitPro membership community works so well for you. Thanks for being a loyal FitPro member and for trusting us with your education.
From all at the FitPro Team
I think the guy on the end of the phone…
I think the guy on the end of the phone could have been more pleasant. He was quite uninterested and not very polite
16 september 2025
Antwoord van FitPro - Fitness Professional CPD Education
Dear Denise,
Thank you for your feedback. Obviously, we are very disappointed to hear that the service you received was less than should be expected.
In light of your comments, we have addressed the issue with the member of the team involved, and will work towards improving the way they handle member enquiries.
The person on the phone was very polite and efficient
The person on the phone was very efficient and set this up immediately for me I have received all my documents within minutes!
Thanks x
16 september 2025
Antwoord van FitPro - Fitness Professional CPD Education
Hi Melissa
Thank you for the 5 star review. We always aim to deliver great service to our members.
From all at the FitPro Team
Simple and efficient.
I have been registered and insured by Fitpro for almost 2 decades. It is always seamless and reliable.
12 september 2025
Antwoord van FitPro - Fitness Professional CPD Education
Hi Carla
Thank you for your great review of FitPro. We're so pleased that we can support you as a fitness professional and thank you for being a loyal member of the FitPro community.
From all at the FitPro Team
Membership and Insurance …
I have been with FitPro for a good number of years. Unknowingly my membership lapsed. Staff helped me get back on board with insurance. Insurance fantastic value. Great to be part of Fitpro family 😊
10 september 2025
Antwoord van FitPro - Fitness Professional CPD Education
Hi Ricki
Thank you for your lovely review. It's great to hear that the FitPro membership community works so well for you. Thanks for being a loyal FitPro member!
From all at the FitPro Team
Antwoord van FitPro - Fitness Professional CPD Education
Hi Gabriele
Thank you for your great review. It's good to hear that FitPro is delivering the information you need as a fitness professional.
From all at the FitPro Team
Usually ok, just a poor experience this time
Didn’t send my insurance certificate despite taking direct debit for the last 2 months. However, quickly resolved and usually have no problems with Fitpro. Just this occasion, communication has been poor.
8 september 2025
Antwoord van FitPro - Fitness Professional CPD Education
Hi Peter,
Thank you for your feedback. We have investigated and it would appear that, due to a glitch in the system your policy did not automatically roll-over (as it should have done). Unfortunately, due to the high volume of policies we manage, we only became aware of the problem once you contacted us. However, once made aware, we were able to quickly resolve the matter and send out your documents.
To confirm, as you were paying the premiums continually, there was no break in your cover.
Again, thank you for your patience and understanding in this matter. Thank you for choosing FitPro.
The FitPro team
Antwoord van FitPro - Fitness Professional CPD Education
Hi Suzanne
Thank you for giving us 5 stars, and thank you for being a loyal member of FitPro. We're proud to support fitness professionals like you with insurance and education.
From all at the FitPro Team
Music downloads
I needed help with a question about music downloads. My query was dealt with quickly and efficiently by the super friendly team. Thank you!! :)
3 september 2025
Review zonder uitnodiging
Antwoord van FitPro - Fitness Professional CPD Education
Hi Kerry
Thank you for your 5 star review. We're delighted that we could help you with your FitPro MyGroupFit music and we're looking forward to supporting you.
From all at the FitPro Team
Antwoord van FitPro - Fitness Professional CPD Education
Hi Linda
Thank you for the great review. We're pleased you've found our communication clear and helpful.
From all at the FitPro Team
Great insurance company for fitness…
Great insurance company for fitness professionals
2 september 2025
Antwoord van FitPro - Fitness Professional CPD Education
Hi Ross
Thank you for giving us 5 stars. We're proud to support fitness professionals like you with insurance and education.
From all at the FitPro Team
Antwoord van FitPro - Fitness Professional CPD Education
Hi Viviane
Thank you giving us 5 stars. We're glad that you've found our service clear and helpful, and we are looking forward to supporting you.
From all at the FitPro Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.