Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had a great experience at Fitshop Leeds. Massive thanks to Dale and Zen for all their help. They were both really friendly, knowledgeable, and took the time to answer all my questions without maki... Toon meer
Bedrijf heeft geantwoord
Took over 1 month to resolve order. Never using again. In reply to fitshop response: The setting of next day delivery expectation was the last straw for me when it was not in fact, the next da... Toon meer
Bedrijf heeft geantwoord
Lewis gave a good efficient service. No problem ordering in something they didn't have to hand. Even gave a little discount unprompted. Happy to recommend fitshop in hook to others. Thanks
Bedrijfsgegevens
Over Fitshop UK
Geschreven door het bedrijf
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Contactgegevens
3 Rutherglen Links, G73 1DF, Glasgow, Verenigd Koninkrijk
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4,5
Uitstekend
12K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Lewis gave a good efficient service
Lewis gave a good efficient service. No problem ordering in something they didn't have to hand. Even gave a little discount unprompted. Happy to recommend fitshop in hook to others. Thanks
16 juli 2026
Review zonder uitnodiging
had an issue with the left pedal…
had an issue with the left pedal contacted max on live chat problem sorted asap new pedal being sent out
16 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Leon worked out a great price
Leon worked out a great price. Excellent guidance and training advice.
16 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Service and knowledge of Zen was second…
Service and knowledge of Zen was second to none really good product knowledge.
15 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent customer service from Dale & Zen! ⭐⭐⭐⭐⭐
Had a great experience at Fitshop Leeds. Massive thanks to Dale and Zen for all their help. They were both really friendly, knowledgeable, and took the time to answer all my questions without making me feel pressured into buying anything.
Customer service was spot on, and they made the whole experience really easy. I’ll definitely be coming back and would happily recommend Fitshop Leeds to anyone.
P.S. It’s coming home! ⚽🎉
15 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Luke was super helpful as ive just…
Luke was super helpful as ive just moved to the uk and gave the best advice ive had here!
15 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
The staff were Knowledgeable
The staff were Knowledgeable, swift to help and courteous.
14 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Took over 1 month to resolve order
Took over 1 month to resolve order. Never using again.
In reply to fitshop response:
The setting of next day delivery expectation was the last straw for me when it was not in fact, the next day but 4 days later when the item was finally received. Your delivery company XDP were also terrible and this also reflects on fitshop for using them.
Cannot therefore say I would use fitshop in future as don't ever want to experience those kinds of delays again.
6 juni 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to share your feedback, and we are sincerely sorry for the frustration and inconvenience you have experienced.
There is no doubt that the repeated delivery issues caused by our courier have resulted in an unacceptable experience, and we completely understand why you feel disappointed. While delivery issues can occasionally occur, the same problem happening multiple times for one customer is extremely rare and particularly unfortunate. We share your frustration with how this has unfolded.
Throughout this process, our Customer Care team has worked hard to resolve the situation as quickly as possible. This included arranging replacement shipments and, in an effort to bring the matter to a close, upgrading your latest delivery to a significantly more expensive next-day courier service at our own cost. Unfortunately, despite our best efforts, the repeated courier failures meant the resolution took far longer than either you or we would have expected.
Please be assured that the issues encountered with the original courier have been formally fed back, as this level of service falls well below the standards we expect from our delivery partners.
We have also noticed that two one-star reviews have been left relating to the same order and experience. As both reviews refer to the same issue, we will be posting this response to each to ensure consistency.
We appreciate your patience throughout this matter and are genuinely sorry that your experience has not reflected the level of service we aim to provide. We hope that, despite this unfortunate series of events, you might consider giving us another opportunity in the future to demonstrate the standard of service we strive to deliver.
Kind regards
Fitshop Team
Fantastic variety of fitness equipment…
Fantastic variety of fitness equipment and very reasonably priced.
Luke was excellent in explaining the pros and cons of the products.
Great team!
13 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Great communication and easy interaction.
Dillon was really friendly and talked us through the differences between the two items I was looking at.
He broke each item down and helped me identify which was the better option for me.
Great communication and easy interaction.
13 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Have only good things to say about the…
Have only good things to say about the help I received from Callum in your Aberdeen Store! Really helpful in explaining my options which was appreciated over 3 visits. The vast choice of equipment was also good to see.
9 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Great Service
I was looking for a cross trainer and came across Fitshop who stocked the one I was after.
I went online and chatted to Kane in the Edinburgh, he was super helpful and sent over a quote to me within minutes. I placed the order and it arrived within 5 days.
Highly recommend these guys if you're looking for gym equipment.
4 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Efficient and helpful
Max was great, quick to reply, efficient with dealing with my request and got it sorted within minutes. Thank you!
13 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Very helpful and professional
Very helpful and professional. Luke was fantastic would recommend to anyone
13 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Taurus Pro Iso Belt Squat/Phoebe/Fitshop Birmingham
Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it together yet, but looks very impressive and constructed from heavy gauge steel. Very pleased and highly recommended.
24 juni 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Genuinely delighted at the service
Genuinely delighted at the service, speed and value. When the thread went in the exercise bike pedal I thought I'd have to buy a new one. A quick call to Fitshop and I had an easy to follow process and a spare part sent out to me saving hundreds of pounds on a new bike.
13 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Great service from start to finish
Great service from start to finish
Smooth transition from buying to delivery/installation
Good communication
Look forward to using new interactive treadmill and bike in our organisation
10 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
We were immediately greeted & although…
We were immediately greeted & although busy were dealt with quickly & efficiently. Very good service.
12 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
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