Fix Auto UK - Fix Auto Basingstoke Reviews 335

Jan and her team were extremely friendly and lovely to be in touch with. The communication was fantastic throughout the journey and they went over and above to get my car back as soon as possible.
My car looks brilliant, they've done a great job.

Fantastic customer service from both Jan and Emma, superb repair job thank you much appreciated
Kind regards
Mark

Fix Auto Basingstoke were great! Di was fabulous and made sure we knew what was going on the entire time. Would definitely recommend.

Repairs done well, quick follow-up and response to questions, friendly staff. Efficient pick-up and drop-off by Douglas and Phil.

From start to finish Professiona and friendly informative keeping you up-to-date with progress. Making sure it is a hassle free process and assuring you of their competence. Emma/Jason/Jamie Providing this service.

I have had an excellent experience with Smart Bodyshop Ltd fixing my car
Everyone has been so efficient and friendly especially Jan and Di who have dealt with all my queries. The lovely Jason has just dropped off my car at home and I was thrilled with the valeting in and out it looks brand new 👍🏻
I can’t recommend this company enough

Fix auto did a great job repairing my car after a rear end shunt. The repair was as completed very quickly, great communication from the staff and the car came back very clean inside and out.

Great service. Courtesy car clean. Service very friendly. Kept us up to date. Our car fixed and clean. They were helpful and professional all the way through.
Jan and Di were lovely and made the whole experience smooth and easy. Thank you!

I cannot fault the service, speed and customer care of the team at Fix Auto Repair. From initial contact at the office with Jan to the collection and return of my vehicle, it was seamless.

Special mention to Jamie B who was polite courteous and professional at assisting the collection and delivery of the car. He was fab. Glyn also was great.

Very happy customer

The repair is great very nice job.
Sadly the car wasn’t ready at allotted pick up time and we had to wait about an hour.
Jan very kindly made us a drink and the reception area was very comfy.
So only 4 stars ! Thanks for a nice job!

Great service by Jason and Jamie picking up and dropping the car back. Also Di on the telephone kept us well informed throughout the process. All in all a very smooth experience in getting the car repaired.

Doug, Jamie, Jason delivered my car back to me . Great service and communication. Really pleased.

Great customer service, communication and clear instructions throughout the process.
Staff were all friendly and professional. Pick up for my car and courtesy car at home address was great as well. Jason, Jamie and Gyln were all lovely. Would definitely recommen!

Jan on reception was very friendly and helpful, guys did a great job on the bodywork of my car. The driver Phil that dropped the car off was also very efficient and friendly, took his time going round the car to make sure i was happy with everything. Reported a minor issue back to the office which was fixed straight away when I took it back. Great service

My car was recently repaired at FixAuto Basingstoke via my insurer Admiral.

From start to finish they were great, the process before they had the car was great and easy to provide the photos they needed etc. After this Jan in their office team was brilliant at helping me find a date where they could provide a courtesy car. My car was returned by Jamie who was super polite and gave me plenty of time to check I was happy with the work that had been done. This was great and the car looks brand new again. Overall a very good experience. I would definitely recommend this well-organised and friendly company.

Thank you for making the process of having my car repaired painless.. after speaking with my insurance company I didn’t have to wait very long to be contacted, a date was arranged, my whole experience with Fix Auto has been really good, everyone has been really friendly.. I was called to let me know my car was being brought back to me and was very happy when Phil and Doug arrived.. overall my experience has been great from start to finish

I’m very happy with Phil and Jamie They were both well presented and professional Excellent manners.My overall experience was excellent from the initial contact from the reception team who communicated and kept me up to date with the progress of my car I would highly recommend this company

Excellent service from the team. Well informed of progress at every stage. Quality of work is also of the highest standard. Well done and thank you !

Excellent service all round would have rated even higher but a small plastic cover got lost..

Fantastic job by Jason and Jamie they returned my car very quickly and where very friendly and happy to take the time for the inspection making sure I was happy with everything