Fix Auto UK - Fix Auto Durham Reviews 337

TrustScore 5 uit 5

4,9

Woodstone Village Industrial Estate, Fence Houses, DH4 6DU Houghton-le-Spring, Tyne & Wear, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Fix auto were great at diagnosing the problem, identifying work that needed to be done and kept me updated along the way with online check ins and phone calls. The mechanic who dropped my vehicle off... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Absolutely amazing company, really easy to deal with and kept me informed along the way while car was in body shop. Car was collected and dropped off, Time scale was really good and car has been ret... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Was kept informed throughout the process and when car was ready for pickup. Staff curtesy was of a high quality and information clear.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great customer service from start to finish both in person and electronically. Kept up to date with progress and fast turnaround of vehicle. The work that was carried out was amazing and the vehicle... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Autobedrijf/Garage
  2. Autoschadebedrijf
  3. Uitdeukservice
  4. Autoreparatie en -onderhoud
  5. Autoservice

Geschreven door het bedrijf

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Geschreven door het bedrijf

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contactgegevens

  • Woodstone Village Industrial Estate, Fence Houses, DH4 6DU, Houghton-le-Spring, Tyne & Wear, Verenigd Koninkrijk

  • 0191 385 1747

4,9

Uitstekend

TrustScore 5 uit 5

337 reviews

5 sterren
4 sterren
3 sterren
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1 ster

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Beoordeeld met 5 van de 5 sterren

First rate service all round

Great service from the 1st phone call until the return of my vehicle . Repair standard was excellent and communication was always clear and precise . The driver who picked up then returned my car was professional and very understanding of my situation . A really good example to other garages how to treat customers . Extremely happy .

17 maart 2025
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Antwoord van Fix Auto UK - Fix Auto Durham

Hi Norman
Thank-you so much for the 5 star review of our service. So pleased to hear you were happy with everything; from our first phone call to the repair of your vehicle. Your compliments will be passed to all.
Kind regards
Karen, Fix Auto Durham

Beoordeeld met 5 van de 5 sterren

Top quality job

Top quality job, kept me informed of all work being done on my car throughout the whole process. Would highly recommend, and the bodywork is amazing, a job well done by all Involved at Fix Auto.

14 maart 2025
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Antwoord van Fix Auto UK - Fix Auto Durham

Hi David
Thank you so much for the review. Great to hear you were happy with everything from the repairs to the customer service.
Kind regards
Karen, Fix Auto Durham

Beoordeeld met 5 van de 5 sterren

Service was superb

Service was superb

11 maart 2025
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Antwoord van Fix Auto UK - Fix Auto Durham

Hi Lynsey
Great to hear you were happy with our service.
It is always appreciated.
Kind regards
Karen, Fix Auto Durham

Beoordeeld met 5 van de 5 sterren

Repair carried out to a very high…

Repair carried out to a very high standard.

6 maart 2025
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Antwoord van Fix Auto UK - Fix Auto Durham

Hi Alison
We appreciate you taking the time to review our services and are very grateful for your 5 star review.
Kind regards
Karen, Fix Auto Durham

Beoordeeld met 5 van de 5 sterren

Amazing service

Amazing service! My car had been in a bump that took out the passenger door and the under side of the passenger side as well and within a week it was as if nothing had happened to the car!

Miracle workers! Couldn’t ask for better customer service keeping me informed of events as well as how the car was returned. It had been hoovered and even an unrelated mark on one of my doors was took away as well.

Hopefully I don’t have to go back with any more broken doors but if I did I wouldn’t hesitate. Unreal service!

3 maart 2025
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Antwoord van Fix Auto UK - Fix Auto Durham

Hi Jack
Wow!! Thank you for the fabulous review. We all work hard to provide an experience like this and your kind words make it all worthwhile.
I have shared your review with all the team, they are absolutely delighted.
Many thanks
Karen, Fix Auto Durham

Beoordeeld met 5 van de 5 sterren

Excellent service collected car told me…

Excellent service collected car told me what date would be finished and it was on time car looked like a new car cleaned and work done to high standard would definitely recommend this garage Andrew and Michael so good Houghton le spring branch

26 februari 2025
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Antwoord van Fix Auto UK - Fix Auto Durham

Hi Sharon
Thank-you so much for your amazing review. I will also pass your comments on to Andrew and Michael.
Kind regards
Karen, Fix Auto Durham

Beoordeeld met 5 van de 5 sterren

Excellent service and staff

Excellent service and staff, from taking vehicle in for assessment to booking in for repair was so easy.
Very quick turnaround on an excellent bodywork repair.
Highly recommend

31 januari 2025
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Antwoord van Fix Auto UK - Fix Auto Durham

Hi Clive
Thank-you for your five star review of our service. Pleased you were happy with the repairs and our staff.
Kind regards
Donna, Fix Auto Durham

Beoordeeld met 5 van de 5 sterren

AE14 ZYC

I received updates as promised.

24 januari 2025
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Antwoord van Fix Auto UK - Fix Auto Durham

Hi Kenneth
Thank-you very much for awarding us a 5 star review of our services. It's good to hear you were happy with our regular updates.
Kind regards
Karen, Fix Auto Durham

Beoordeeld met 5 van de 5 sterren

Outstanding Customer Service

Outstanding customer service, I was kept up to date throughout the time the repair centre had my vehicle. Staff were professional and friendly. Extremely happy with the work which was done to my car, it looks brand new.

13 januari 2025
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Antwoord van Fix Auto UK - Fix Auto Durham

Hi Tonia
Thank-you for your five star review of our service. Pleased you were happy with the repairs and our communication with you.
Kind regards
Donna, Fix Auto Durham

Beoordeeld met 5 van de 5 sterren

Brilliant service and friendly…

Brilliant service and friendly mannerisms from both Michael and Donna .
Couldn't of asked for a better service , top job from start to finish . Going above and beyond for a top quality finish .

10 januari 2025
Review zonder uitnodiging
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Antwoord van Fix Auto UK - Fix Auto Durham

Hi Darren
Thank-you so much for taking the time to review our service. Great to hear that you were happy with everything and I will certainly pass on your kind comments to Michael and Donna.
Kind regards
Karen, Fix Auto Durham

Beoordeeld met 5 van de 5 sterren

absolutly fantastic service the staff…

absolutly fantastic service the staff were so friendly and went above and beyond. only issues was nearly no fuel left in my original car when i collected it but aprt from that very good service.

20 december 2024
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Antwoord van Fix Auto UK - Fix Auto Durham

Hi Andrew
Thank-you for taking the time to review our service. Always appreciated. Please let me take a look at the file regarding the issue with fuel and I will give you a call.
Donna, Fix Auto Durham

Beoordeeld met 5 van de 5 sterren

The team was very professional

The team was very professional. I was constantly updated about the repairs to my car throughout the time it was with them. I highly recommend Auto Fix Durham, they exceeded my expectations.

18 december 2024
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Antwoord van Fix Auto UK - Fix Auto Durham

Hi Ebba
I'm so pleased to hear that you were happy with everything. Thank-you so much for taking the time to let us know.
Kind regards
Karen, Fix Auto Durham

Beoordeeld met 5 van de 5 sterren

Kept me informed and went the extra…

Kept me informed and went the extra mile to ensure the car was ready on time. Car delivered back after cleaning inside and outside

25 september 2024
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Antwoord van Fix Auto UK - Fix Auto Durham

Hi John
Thank-you so much for taking the time to review our service. Great to hear you were happy with everything, following our repairs to your vehicle.
Kind regards
Karen, Fix Auto Durham

Beoordeeld met 5 van de 5 sterren

Great communication and service from…

Great communication and service from start to finish. Really pleased with the work done - Thank You

19 augustus 2024
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Antwoord van Fix Auto UK - Fix Auto Durham

Hi Mrs Kelly
Thank-you for the five star review of our service. It's very much appreciated.
Kind regards
Donna, Fix Auto Durham

Beoordeeld met 5 van de 5 sterren

Quick

Quick, obliging no fuss just get on with it.
Customer service second to none

16 augustus 2024
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Antwoord van Fix Auto UK - Fix Auto Durham

Hi Graeme
Thank-you for taking the time to review our service. It is very much appreciated.
Kind regards
Karen, Fix Auto Durham

Beoordeeld met 5 van de 5 sterren

Painting and fitting of motorcycle mudguard.

Fix Auto Durham have just painted and fitted my front mudguard on my BMW motorcycle. It was an absolute pleasure working with Ian and his team and I can’t begin to describe how helpful and accommodating they were. The finished job was first class as was the overall experience. Well done …!

11 juli 2024
Review zonder uitnodiging
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Antwoord van Fix Auto UK - Fix Auto Durham

Hi Stephen
Thank-you so much for you lovely review. I'm pleased we were able to help you out.
Kind regards
Karen, Fix Auto Durham

Beoordeeld met 5 van de 5 sterren

Genuinely the bestest and nicest garage…

Genuinely the bestest and nicest garage I’ve ever been too! The whole team were really friendly and helped me straight away after running into car troubles on my way home. Martin even stayed back after the garage closed to make sure my car was fixed! I can’t recommend them more!

19 oktober 2023
Review zonder uitnodiging
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Antwoord van Fix Auto UK - Fix Auto Durham

Hi Lucy
Thank-you very much for taking the time to review our service and awarding us five stars. Your lovely comments will be passed onto Martyn and team.
Kind regards
Donna, Fix Auto Durham

Beoordeeld met 5 van de 5 sterren

As every very polite and friendly…

As every very polite and friendly staff. Kept informed throughout visit. Hope for speedy outcome.
Pleasure to deal with.

30 augustus 2023
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Antwoord van Fix Auto UK - Fix Auto Durham

Hi Michael
Thank-you for taking the time to review our service. We appreciate your kind words.
Kind regards
Karen, Fix Auto Durham

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